12-05-2016 12:35 PM
27 12
tools
  1. Narun's Avatar
    I've been a OneNote user for at least 5 years and I've no problem syncing my notebooks across between MacBook, Lumia 920, Surface Pro 3, or iPhone 6. But since I got my Lumia 950 XL, I have experienced gut wrenching problems syncing notebooks with photos (4-5 Mbs per photo) with my laptops and other devices.

    I reinstalled the app - no luck. I turned off the auto sync - no luck. I closed all my notebooks - no luck.
    I searched the Internet looking for answers - no luck.

    I contacted Microsoft Support - who gave me a phone number and a website. The former turned out to be a support line for Office for MAC!!!!! The latter directed me to a third party customer care service provider. Microsoft doesn't even care about their phone users any more!!!!!!

    I am content with 950 XL but the smooth OneNote syncing across all my devices is crucial to my workflow.

    Any help would be highly appreciated!
    11-28-2016 12:14 PM
  2. Rosebank's Avatar
    Did you try the customer care, from feedback I have been reading on this forum they provide good support regardless of being 3rd party,
    Regarding syncing, I use one note for lists and money management and my content syncs between all of my devices, when I say money management I mean balances and dates, and I input them to my onenote and they are synced.
    With your photo attachments are you SURE you are giving them enough time to upload to ONENOTE? are they ready to be shared to ONENOTE? have they been processed and ready to be shared or shared too quickly? Giving you the impression the files have been sent when infact they have not, this sounds almost identical to a post I read about someone on here adding photos to be send as email attachments but they were "SHARING" them before the cpu had even finished processing the image.
    Using your 950 make sure the uploaded photos have actually uploaded, this might take some time given you are using a mobile data connection and dependent on content size.
    11-28-2016 12:35 PM
  3. Krystianpants's Avatar
    Go to onenote.com
    There may be something causing syncing issues. You could correct any issues you see there.
    rdubmu and abhishek singh21 like this.
    11-28-2016 12:36 PM
  4. Narun's Avatar
    Appreciate both responses.

    I left the syncing process ran for over an hour (tapping my screen every 5 minutes to prevent auto screen lock) to sync 5 photos. No luck.
    There is no sync issue with my onenote online.

    I have not tried the third party service provider yet. Not sure how much they can help but I'll give them a chance.

    Thanks!
    Rosebank and abhishek singh21 like this.
    11-28-2016 12:49 PM
  5. pazces84's Avatar
    What OS version are you running? App is upgraded to latest and greatest?
    11-28-2016 02:58 PM
  6. Krystianpants's Avatar
    It's funny I have been having an issue today as well. Took a picture and inserted it into onenote. I usually take receipts and insert them. It will not sync at all even though the desktop syncs it doesn't show it and on the 950xl it keeps showing syncing. It's like the file is too big or something.

    It also keeps giving me a message that I can only open certain files on desktop version. I think it's because I have used the full office version as well as the UWP app.

    Now i'm trying to get it to work too. Shrunk the file a bit hope that helps.
    Rosebank likes this.
    11-28-2016 04:59 PM
  7. mtf1380's Avatar
    I've been a OneNote user for at least 5 years and I've no problem syncing my notebooks across between MacBook, Lumia 920, Surface Pro 3, or iPhone 6. But since I got my Lumia 950 XL, I have experienced gut wrenching problems syncing notebooks with photos (4-5 Mbs per photo) with my laptops and other devices.

    I reinstalled the app - no luck. I turned off the auto sync - no luck. I closed all my notebooks - no luck.
    I searched the Internet looking for answers - no luck.

    I contacted Microsoft Support - who gave me a phone number and a website. The former turned out to be a support line for Office for MAC!!!!! The latter directed me to a third party customer care service provider. Microsoft doesn't even care about their phone users any more!!!!!!

    I am content with 950 XL but the smooth OneNote syncing across all my devices is crucial to my workflow.

    Any help would be highly appreciated!
    Narun, You are not alone....I have the exact same issues as you, on most of the same devices (920, Surface pro 2 & 3, notebooks, ultrabook, desktop, etc.) Onenote has been my go to program for about the same time, and Onenote notebooks' total about 36GB for me. I have had better luck lately (last week or so) with the current Onenote updates, I can now download a page at a time, and have it at least populate after some time - time depends on the size of the page.

    Before the updates, I tried to update the exact same page (having a number of pics on it, that I needed to have and review while doing an inspection some 50' in the air), I tried for a month to get it to download with NO LUCK - I finally put the pictures in files on the 950XL SD card, which got me through the inspection. I have, with the last updates, been able to download that page to Onenote, but it is a page, by page process. Nothing like what we have come to expect from Onenote. I am hopeful MS will quit ignoring their faithful, and fix our crap.
    Player Piano and Rosebank like this.
    11-28-2016 05:29 PM
  8. BJlagypa's Avatar
    Hi,
    I've got pretty much the same problem and that makes me very angry. After many tries I found the right way - I've created a new book,
    copied all the notes in it and deleted the old one. Then I opened the app on my 950XL phone and start the sync option and the sync was restored and now works without any problems. Originally I've got two books and this sync issue happened only with one of them - looks like the book file was corrupted on some of the devices that I'm using the OneNote and only deleting the book helps. The new book that I've created was with different name to exclude the collision.
    Player Piano likes this.
    11-29-2016 05:56 AM
  9. greedo_greedy's Avatar
    Sounds like you need this feature, unfortunately it will only be available for Insiders until Redstone 2 is released next year.
    'Reset App' option reportedly coming to Windows 10 Mobile in Creators Update | Windows Central

    If you have syncing issues with OneNote, I found the best way is to always fix it through onenote.com
    mtf1380 likes this.
    11-29-2016 08:16 AM
  10. Krystianpants's Avatar
    It finally was able to sync after a really long time and cutting down the picture size. My guess is it's not an efficient process for large files and the lumia 950XL produces some large pics.
    Rosebank and libra89 like this.
    11-29-2016 09:08 AM
  11. anthonyng's Avatar
    Interesting, I don't think I've come across this problem yet, I like using one note to track my receipts for work (office lens scans) and I put a lot of my goto recipes (pasted websites) into a one note page.

    Can't say I use it daily but often enough that it's been there for me when I need it. I have a few different books though.

    The file size issue is an interesting one to be mindful of perhaps!
    11-29-2016 12:24 PM
  12. mtf1380's Avatar
    In the past, all I had to do was to remember to sync a particular notebook prior to leaving for a trip, regardless of device. The 950XL is the first device, in years (and remains the only device), that has proven problematic - for me. Like I said in an earlier post, things are getting better - so apparently MS is working on the issue, but so far from, acceptable...and so NOT! the intended purpose of the program.
    libra89 likes this.
    11-29-2016 03:47 PM
  13. Narun's Avatar
    Out of desperation, I took up on the third party customer service (B2X) advice and hard-reset my phone. It's proven to be a USELESS tip. Nothing's changed. I came to the conclusion that this is a permanent bug of OneNote and 950XL in this current version (I have both my phone and OneNote on the latest public release software version).

    Here is the summary of the situation for me.
    - Syncing text-only pages works fine with no delay or interruption
    - Syncing pages with up to 3 pictures take at least half an hour in a small notebook
    - In larger photo-intensive notebooks, it is almost impossible to complete the sync process
    - If you create a notebook or page on 950XL with photos, it's almost impossible to sync it up to the cloud.
    - Between the cloud and my SP3, there is no problem with either small or large notebooks.

    In all, I can see this in two ways - first, OneNote doesn't work for me at all, and I need a new cross-platform note taking app (Evernote?). Alternatively, 950XL doesn't work for me any more and I need a new phone ...
    Rosebank, libra89 and mtf1380 like this.
    11-29-2016 05:15 PM
  14. TechFreak1's Avatar
    If anything it sounds like a backend migration issue and should resolve itself however the best thing to do is keep providing feedback through the feedback app. As well through social media should you wish to shine more light on this issue as I imagine it is affecting certain regions only therefore a cluster of users are impacted.

    Narun, as an alternative maybe try wunderlist?
    Rosebank and libra89 like this.
    11-29-2016 05:18 PM
  15. rollindice's Avatar
    how much photos are they really in that particular note? i'm guessing it's pretty big, i'm wondering if you can resize it dropping the resolution whereby cutting down on on file size then adding to the notebook,i don't use much photos in my notes but the ones i've used i've had to resize, it's been a while since i've had to add pics so i'm trying to remember name of app that i used to resize, then i placed those specific files in a specific folder then added it.i'm awaitng my 950 XL since i've just purchased it from recent BOGO sale ,giving wife to be my 950, but i've done it on my 950 before.
    11-30-2016 08:31 AM
  16. Narun's Avatar
    Photos are around 4-5 mb each. Not unusually large in size. And if OneNote has a problem with uploading at all then something is wrong with it. We should not be forced to downsize our photos.
    11-30-2016 10:17 AM
  17. anthonyng's Avatar
    Shot in the dark... maybe because of the size it's timing out... I have no idea if it would help but since the onedrive app knows your recent documents, maybe it's used to help with syncing as well. Try to goto battery app and set One drive to Always allow in the background?

    It would also be interesting to know if you never let the onenote app out of focus or screen to time out to see if it ever fully sync.
    11-30-2016 12:19 PM
  18. mtf1380's Avatar
    Here is the summary of the situation for me.
    - Syncing text-only pages works fine with no delay or interruption
    - Syncing pages with up to 3 pictures take at least half an hour in a small notebook
    - In larger photo-intensive notebooks, it is almost impossible to complete the sync process
    - If you create a notebook or page on 950XL with photos, it's almost impossible to sync it up to the cloud.
    - Between the cloud and my SP3, there is no problem with either small or large notebooks.

    In all, I can see this in two ways - first, OneNote doesn't work for me at all, and I need a new cross-platform note taking app (Evernote?). Alternatively, 950XL doesn't work for me any more and I need a new phone ...
    Again, I have the exact same issues, and have had them for "months". I also agree that Onenote is not living up to its purpose...having your information on ALL your devices, at all times.

    I have been SO embarrassed, on many occasions, not being able to answer a customers question immediately, because the information cannot not be synced to, nor accessed from, my 950XL...so, even though I have the information needed on Onenote, I cannot access it - I NEVER had a problem with my L920, go figure. Another gripe "that I have", is that I cannot move Onenote from the device - with limited storage - to my 200GB SD card. Very disappointing...for me, it is to the point where I don't use Onenote when travelling anymore.

    I have been giving feed back for 2 months now on this issue, and the problem's still there still, after every update.

    I would have bought the Surface Studio by now, but their is NO WAY I am going to spend 4K+ on another bug infested device, just no way!
    11-30-2016 05:15 PM
  19. mtf1380's Avatar
    This problem had been around for OVER 3 months!

    http://forums.windowscentral.com/ask...ml#post3553719
    pmeester and libra89 like this.
    11-30-2016 05:29 PM
  20. TennisGuy45's Avatar
    I'm using OneNote daily on my 640 running Win10 slow ring.

    It is working wonderfully with no issues. I did notice one time it did not sync properly but I think I discovered a trick to get it to sync.

    My notebook has multiple pages so any time I change a page in the notebook I make sure to go to another page before I close the app.
    This seems to force the sync.

    Doing this has ensured a sync everytime.

    My wife and I are sharing xmas lists across my win 10 phone, her android phone, the onenote web client, and onenote on my surface pro.
    No issues whatsoever!
    libra89 likes this.
    12-01-2016 10:37 AM
  21. Narun's Avatar
    Good for you. Glad you haven't affected by the problem. My issues specifically are with notebooks with lots of photos (I usually wrote things down and took pictures of my notes and saved it on OneNote), and the 950 series (mine is 950XL).

    This problem could be easily solved by deleting and reinstalling the app. I seriously don't get why we are not allowed to that! It's not like the Office suit (OneNote included) is crucial to the running of the OS. Seriously, MSFT's great hardware is constantly being let down by its failing software. Irony right?

    I tweeted Panos, OneNote team, MSFT and pretty much every party involved to let them know of the issue. I can put up with losing some apps after I moved back to W10M (I lost Vivino and Delectable which I used every day) but I expected smooth experience of using MSFT apps on MSFT's ecosystem. That's not too much to ask right?
    12-01-2016 12:43 PM
  22. mtf1380's Avatar

    My notebook has multiple pages so any time I change a page in the notebook I make sure to go to another page before I close the app.
    This seems to force the sync.
    I don't believe there are any real issues for small Notebooks/Pages, I believe the problems lie with large Notebooks, and/or volume rich Pages. I, for instance, have over 20 Notebooks, with at least 25 Sections per Notebooks, and at least 50 pages per section.

    I tried for a month straight to download one (1) volume rich Page, of one (1) Section, in one (1) Notebook, every couple of hours for over a MONTH, with NO success; it showed that it was syncing (circling dots) the whole time but... unable I was unable to open the page on my 950XL for over 45 days. MS's whole Onenote concept was to enter info once, have it on all qualified devices. The issue seems to be confined to Onenote for the most part, BECAUSE you can still download that same amount of content to the 950XL's SD card in SECONDS.
    12-01-2016 01:01 PM
  23. daimv's Avatar
    So how big are your OneNote pages? In MegaBytes for example? Also remember that internet service providers usually give you an upload speed that is much, much lower than your download speed. So if you have say a MAX speed of 20 Mbps (which would be like 2.5 MBps) then you probably have at most a MAX upload speed of 2 Mbps ( 0.25 MBps). i.e. usually your upload speed (necessary to upload your stuff from your phone to your OneDrive) will be at least 10 times slower than your download speed, but that is the ideal connection so it might be even slower. If you leave it a "long time" but not long enough and then you happened to interrupt the connection (even if it wasn't your fault), it might have a lot of trouble uploading your stuff.

    Of course, I don't know the specifics about your connections, but it is a possible explanation to the problems you have described. There might be different problems, and maybe your uploads aren't thaaat big.
    Some possible numbers:

    Let's say you have a page with 20 pictures that are each 5 MB. (total 100 MB)

    With a 20Mbps ( with upload speed of 0.25 MBps), your upload would take 6.666 minutes, which doesn't sound bad. Though in real conditions it would probably take longer... say 10-20 minutes which doesn't sound that bad really.

    With a 10Mbps, we go to more or less 20-40 minutes.
    Does OneNote need to stay open to sync? I guess I'll do some tests on my devices and see what happens.
    12-01-2016 05:00 PM
  24. daimv's Avatar
    Well I did make some tests... and with a note with about 10 images it seems OneNote seems to think the syncing is done when it is nowhere near done D: so maybe it stops updating...
    Well damn. I guess we can at least report it.

    I made the notes on my phone, and tried to access in my PC. PC shows that sync is done. Although the phone does keep showing a "syncing" icon.

    Also I am using a 950, not XL, so the problem isn't exclusive to the XL.
    12-01-2016 07:49 PM
  25. mtf1380's Avatar
    Well I did make some tests... and with a note with about 10 images it seems OneNote seems to think the syncing is done when it is nowhere near done D: so maybe it stops updating...
    Well damn. I guess we can at least report it.

    I made the notes on my phone, and tried to access in my PC. PC shows that sync is done. Although the phone does keep showing a "syncing" icon.

    Also I am using a 950, not XL, so the problem isn't exclusive to the XL.
    daimv, that is why I feel the issue is mostly confined to Onenote, and on the 950XL specifically (I don't know about other models, I know I never had a problem with the L920 though). I ONLY try to sync while connected to my LAN, I have even tried to sync my while connected directly to my Desktop... no luck! I can send the same size information to Onedrive (no problem), Word (no problem), PowerPoint (no problem), Excel (no problem), Onenote...BIG PROBLEM!!!!

    By the way, I have been reporting this issue for months. I have, for years, relied on Onedrive when I didn't have immediate access to a computer (to answer a question while having dinner with a client, out at a jobsite, standing in line for an airline ticket, waiting in the lobby for an appointment, to name a few instances), this is very disruptive to my productivity, for sure.

    Yes, I understand there a workarounds (and of late, I have been utilizing them) but I shouldn't have too. This should be FIXED ASAP!!!, same with WIFI and Bluetooth dependability (IMHO)...PERIOD.
    12-02-2016 10:28 AM
27 12

Similar Threads

  1. Replies: 0
    Last Post: 11-28-2016, 11:33 AM
  2. What VPN Would You Recommend For Windows 10
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 11-28-2016, 11:11 AM
  3. Replies: 1
    Last Post: 11-28-2016, 10:30 AM
  4. How do you leave your squad in mc5 blackout the game on mobile devices
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 11-28-2016, 06:08 AM
  5. ReCore is getting HDR support on the Xbox One S
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-28-2016, 04:11 AM
LINK TO POST COPIED TO CLIPBOARD