01-07-2017 03:45 PM
41 12
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  1. llckll's Avatar
    Hi, Trying to log into Uber and it's telling me :

    ERROR
    Please update app in app store before signing in.

    Any insight?
    12-07-2016 12:51 PM
  2. greedo_greedy's Avatar
    Go to the STORE and "Check for Updates"

    If no pending updates for the Uber app, then suggest you uninstall the app and install it again.
    Laura Knotek likes this.
    12-07-2016 02:55 PM
  3. DominicanNY's Avatar
    you have to go to store and update Uber app then try again to signing in
    12-07-2016 05:31 PM
  4. llckll's Avatar
    Did that multiple times. Same.
    12-07-2016 05:34 PM
  5. daimv's Avatar
    Well that's weird, but I guess you could uninstall it and then install it again if the store isn't updating it.
    12-07-2016 08:37 PM
  6. vEEP pEEP's Avatar
    same here despite loggin in on website..no updates on phone

    will try the uninstall reinstall....

    no-uber.png
    12-07-2016 10:33 PM
  7. PaulODavies's Avatar
    Just got 950 yesterday tried to install the uber app have the same issues was working fine on my 930.
    12-08-2016 04:11 AM
  8. greedo_greedy's Avatar
    That's weird, works on my Lumia 735 and Lumia 1520.
    Works also on my brothers Lumia 640

    Perhaps it's device specific, let's hear from other Lumia 950 users.
    12-08-2016 07:20 AM
  9. dzejnuska's Avatar
    I had the same problem yesterday on Lumia 930.

    No updates are available, but the app keeps telling me to update it in the app store.
    vEEP pEEP likes this.
    12-08-2016 08:30 AM
  10. PJL99's Avatar
    Uber's working fine on my 950XL.
    12-08-2016 07:36 PM
  11. Paul May's Avatar
    I'm an Uber driver and the Windows Phone app is working fine on my 950. Other apps are having issues though. WhatsApp, MetroTube and Amazing Weather HD all freeze or wont load.
    12-08-2016 08:40 PM
  12. DuncanF62's Avatar
    Worked fine when I booked an Uber on my 930 last night.

    My 950XL arrives at the weekend. Fingers crossed this isn't a "thing".
    12-08-2016 09:08 PM
  13. vEEP pEEP's Avatar
    Failed 3x more on my Lumia 930.

    Unistalled it. Reinstalled it.

    Works when I use a browser. But wouldn't it be great if it worked with the app for faster access....
    12-08-2016 10:33 PM
  14. vEEP pEEP's Avatar
    Having the same issue.

    I had the same problem yesterday on Lumia 930.

    No updates are available, but the app keeps telling me to update it in the app store.
    12-08-2016 10:34 PM
  15. vEEP pEEP's Avatar
    Not working....

    Other suggestions?

    Did it work for you the first time?

    Go to the STORE and "Check for Updates"

    If no pending updates for the Uber app, then suggest you uninstall the app and install it again.
    12-08-2016 10:39 PM
  16. daimv's Avatar
    The only thing that occurs to me is that the most recent update hasn't been released on your region yet. If so you could try changing your region (e.g. to USA) and then installing/updating the app, and then you can change your region back.

    Mine is working fine in my 950
    12-08-2016 11:28 PM
  17. Danut Ciotirla's Avatar
    I have the same problem. Just bought a Lumia 950, installed uber and I can't log in, says I have to update the app, but I already have the last version. I tried uninstalling and reinstalling, but it doesn't work. It works fine on my L640.
    Any ideas guys ?
    12-09-2016 08:31 AM
  18. rc2080's Avatar
    Weird.. I just installed Uber onto my Surface Pro 4 and encountered the same error. Having the same error on my Lumia 950 that I got yesterday. My Lumia 1020 that already has Uber installed is working ok though..
    12-09-2016 10:29 AM
  19. vEEP pEEP's Avatar
    Installed the app on my desktop running W10 - same error
    12-09-2016 06:57 PM
  20. llckll's Avatar
    Ugh. bad time for this not to work as i'm traveling on business on Monday!
    12-09-2016 09:53 PM
  21. Danut Ciotirla's Avatar
    Who can contact Daniel and ask for his opinion ? :D
    12-10-2016 04:58 AM
  22. rc2080's Avatar
    Wow.. Uber's technical support is being super-dense about this. The first guy asked me to send him a screenshot of the error so that he can unlock the Uber app for my phone (which makes 0 sense). The second guy told me that I can't use Uber on anything except Android, iPhones, or Windows Phones..
    12-10-2016 09:20 PM
  23. rc2080's Avatar
    And now the 3rd person at Uber support told me to update my iPhone to the latest iOS. And then the 4th person told me that Uber isn't on Windows Phone/Mobile.. Does anyone know a phone number I can contact them at so I don't get 4 different people with wildly different and useless support suggestions?
    12-11-2016 06:15 AM
  24. longcipher's Avatar
    FYI: Uber app is working fine for me on my 950XL, so hopefully you can get this cleared up knowing it isn't a universal app issue.
    12-11-2016 07:34 AM
  25. rc2080's Avatar
    Did you just install it recently (i.e. in December)? Judging from the App Store comments, it seems like this is a recent issue and people who have had it installed and logged-in from earlier are fine..
    12-11-2016 07:54 AM
41 12

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