1. wphope's Avatar
    hey,
    I've had my lumia 950 XL for a while. Unfortunately, there is a problem I cant fix, weirdly, when I connect my headphones, it doesnt detect them and the music goes on loudspeakers, whereas the headphones function perfectly fine ( I checked it on the desktop and other devises) . Does anybody knows what the problem might be, and how might I fix it?

    Thank you
    01-26-2017 04:17 AM
  2. charlatan1978's Avatar
    Hi, have the headphones ever worked with your Lumia 950 XL?
    I would try an alternative set of headphones as not all are compatible.
    01-26-2017 04:31 AM
  3. WP7Nettwerk's Avatar
    3.5mm jack is broken or software issue. Let reset the phone.
    01-26-2017 11:30 AM
  4. charlatan1978's Avatar
    3.5mm jack is broken or software issue. Let reset the phone.
    Trying a different set of headphones would give a better idea of whether the 3.5mm jack is broken or a software issue is present.
    The OP hasn't said whether the headphones have ever worked on his Lumia 950 XL and not all are compatible.
    01-26-2017 11:36 AM
  5. aimulaidni's Avatar
    hey,
    I've had my lumia 950 XL for a while. Unfortunately, there is a problem I cant fix, weirdly, when I connect my headphones, it doesnt detect them and the music goes on loudspeakers, whereas the headphones function perfectly fine ( I checked it on the desktop and other devises) . Does anybody knows what the problem might be, and how might I fix it?

    Thank you
    I have the same issue with my headphones. Used to work before, now all of a sudden, they stopped working. They work fine when I use it on my laptop, just don't work on the phone.
    01-26-2017 11:41 AM
  6. JRDEMASKUS's Avatar
    Use Bluetooth
    01-26-2017 01:34 PM
  7. PJL99's Avatar
    I found that cleaning the headphone jack with alcohol, and then lightly sanding them, corrects the issue.
    01-26-2017 01:50 PM

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