1. Jonlan74's Avatar
    Today, my Lumia 950 xl dual sim suddenly died out. It doesn't boot after vibrating. Soft and hard reset not working. I have recovery tool 3.11.34101. It doesn't show up. Shouldn't it? Can anyone assite me, plz?
    01-27-2017 05:02 PM
  2. Exup's Avatar
    An idea:
    - Press the Volume Down Key + Power Key to turn on the unit
    - Still hold the volume down key, then release Power Key.
    - Wait for the startup screen booting with an exclamation mark " ! " then release the volume down key.
    - Press the following buttons in the following order: press the volume up (high volume key) ==> press volume key down (low volume key) ==> press the power key ==> press volume down key.
    - Wait a moment and look at the screen, a message such as loading new software will start the hard reset process
    01-27-2017 05:13 PM
  3. Jonlan74's Avatar
    Thanks. I already tried that solution, but to no avail. My last hope was the recovery tool but I don't understand why the 950 doesn't show up
    01-27-2017 08:14 PM
  4. Exup's Avatar
    Thanks. I already tried that solution, but to no avail. My last hope was the recovery tool but I don't understand why the 950 doesn't show up
    At the recovery tool, there's the option "can't detect my phone". What happen when you select it?

    Also, have you tried a different usb port and a different cable?
    Another thing...sometimes it can take 1min or two to detect the phone on windows.

    Good luck mate
    01-27-2017 08:22 PM
  5. Jonlan74's Avatar
    It lists all the Lumia models but 950s aren't there, although for what I've read, they should

    I have tried 2 ports, one 2.0 and another 3.0 even on 2 different PC

    Windown not even detects a phone. It detects as somekind of storage and it keeps coming and going, as the phone seems to be rebooting...

    I'm out of options. It seems I've to mail the phone to Microsoft :)
    Thanks for the help
    Exup likes this.
    01-28-2017 05:23 AM
  6. Zulfigar's Avatar
    Did you try and pull out the battery for about 10 seconds?
    01-28-2017 09:42 AM
  7. Jonlan74's Avatar
    Yes, even for longer. Also removed the sim and the micro sd also. The screen remains black, the only thing I get is vibrations when tried the hard reset but nothing more
    01-31-2017 12:00 PM
  8. MAK11's Avatar
    It's probably dead (corrupted memory). My Lumia 1020 went ou like that sadly. No way to fix it.
    01-31-2017 12:15 PM
  9. jlzimmerman's Avatar
    This very thing has been happening to my 950XL. It started by chronically force closing on my photos app, upon taking pics, and some apps. Force rebooting was occurring also. Then is started saying my SD card was corrupt and wanted to fix it. The "fix" didn't work so I removed the sd card. Over the next two days it kind of behaved, only force closing a couple times and force shut down once. Then just an hour ago it force shut down while it was on the charger and wouldn't boot up for several minutes. Trying all the key combos to get it to boot up wouldn't work. At best it would just vibrate every 4 or 5 seconds. Finally it booted up. I'm resetting it now.
    02-24-2017 08:12 PM

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