1. cocopops's Avatar
    Hey Guys,

    I need your opinions/help on this please.

    I have had my 950XL for over a year and it has been mostly great, I love it.

    Recently (3 months back) I started getting the infamous front facing camera error, the problem is my organisation requires Windows Hello to be enabled and setup on a device for it to be compliant to recieve emails. They have recently suspended my mobile device email account as it no longer complies with policy (Windows Hello).

    This is a huge problem for me, I need my emails and calendar to be active.

    Now, there are many reports pointing to it being a SW issue, and many people who have replaced the front facing cmaera module only for the problem to appear again a few weeks later. The problem is the parts are very expensive to get in my part of the woods (South Africa) and I dont want to be throwing money away.

    Is there anyway I can rectify this?

    I am currently on the latest Insider Preview Build, I have tried WDRT, soft reset, hard reset, and everything else.

    Hoping somebody can assist :(.

    Thanks,
    Coco
    02-05-2017 06:34 AM
  2. gpobernardo's Avatar
    If you've tried "everything else", have you tried taking your phone to a service center? Is a new phone under consideration?
    02-09-2017 12:52 PM
  3. cocopops's Avatar
    Hey,

    I just checked in the week and the phone is under warranty, it will be going in to Microsoft next week :)
    02-10-2017 03:40 PM

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