06-04-2017 12:50 PM
35 12
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  1. Simon Edmunds's Avatar
    So my Barclays mobile has stopped working, says that my phone is jailbroken? No it isn't so what's going on? Tried the usual, uninstall \reinstall, hard reset etc but still the same. Any one else had this problem? This will be the death knoll for my 950 & windows mobile. Will be going back to IOS phone if I can't fix as this app is a deal breaker for me. ☹
    Cosmote likes this.
    04-27-2017 01:35 AM
  2. HBLEY's Avatar
    When did this issue arrive?
    Also, do you remember the last time you added any app to windows phone?

    I use iPhone for banking apps and stuff. Its more secured.
    04-27-2017 02:13 AM
  3. Simon Edmunds's Avatar
    Issue started today, no other apps installed recently. I,m on release preview ring so possible issue there. May have to do a factory reset and see what happens!
    04-27-2017 05:02 AM
  4. bozvandam's Avatar
    Barclays claim they are aware of this and are working on sorting it. Is it coincidence that it happened after some of us received the Creators Update?
    Simon Edmunds likes this.
    04-27-2017 08:10 AM
  5. Detectionable's Avatar
    Creators update killed Barclays Mobile Banking App here too, as soon as I updated the OS to 15063 it caused the app to think the phone was jailbroken
    Simon Edmunds likes this.
    04-28-2017 10:19 AM
  6. TV3's Avatar
    Pleased to hear that Barlcays claim to be aware of this, fingers crossed that there is a solution. My app went (jailbroken) following the Creators Update (10.0.15063.251). I am heavily reliant on the Barclays mobile app and would welcome a fix.
    Simon Edmunds likes this.
    05-01-2017 03:35 PM
  7. Peribanu's Avatar
    I also have the Barclays "jailbroken" problem, after my 950XL updated to CU last night. This phone has never been on Insider, and has the most secure setting (store apps only) in the "For Developers" section of settings. I hope Barclays fix this quickly. Both the banking app and the Pingit app are showing the jailbroken message.
    Simon Edmunds likes this.
    05-03-2017 12:34 AM
  8. Martin Zone's Avatar
    Same here, I guess the app does not recognize the new OS version or similar. I hope that it will be resolved with a simple update. If their WP technical support guy is still there...
    Did my duty and reported the problem to Barclays.
    BTW this topic should go to the Win10M subforum, it is not only on 950XL, but related tio the Creators Update.
    Last edited by Martin Zone; 05-03-2017 at 08:18 AM.
    05-03-2017 08:01 AM
  9. MartLea's Avatar
    Same here, app broken after Creators Update last night. Told by help desk person at Barclays mobile to try again in a couple of hours when it should be fixed. Don't know how that is supposed to work if the app needs an update but will try again later. If not fixed soon then like many others will have to finally dump W10M phone for one that works properly with major apps. If this is another MSFT **** up then thanks a lot!
    Simon Edmunds likes this.
    05-03-2017 01:59 PM
  10. Simon Edmunds's Avatar
    Let's hope Barclays fix their app soon, will update here when its fixed!
    05-04-2017 04:12 AM
  11. Martin Zone's Avatar
    We've noticed that the latest Windows 10 Mobile Creators Update does not allow you to log onto our Mobile Banking app or Pingit. Please don't worry as our teams are working to fix this. We'll post regular updates on the Microsoft Store (search for our app). We'll be back in touch when sorted. Your Barclays Team
    TV3 and Slater Tater like this.
    05-04-2017 09:06 AM
  12. Peribanu's Avatar
    Great news! I don't want to count chickens before they're hatched, but it seems to confirm Barclays is interested in keeping the app going. And great customer communication -- I just got this message by SMS from them.
    Simon Edmunds likes this.
    05-04-2017 11:11 AM
  13. Simon Edmunds's Avatar
    Still not working yet, hope they fix this ☹
    05-09-2017 12:25 AM
  14. MarkRae's Avatar
    Yeah, I got the Creators Update last night and now am getting the jailbroken message. I rang the Barclays Mobile helpline and they, eventually, admitted they know about the issue and "are working on it". No fix time, of course...

    wp_ss_20170510_0001.jpg
    05-10-2017 08:31 AM
  15. sirendor's Avatar
    Have the same problem since the update and on speaking to B2X this morning they have told me that microsoft is no longer supporting mobile banking apps which pretty much consigns this otherwise great phone to the bin. Reading the above posts lets hope barclays get this sorted as if I can't use pingit thats it I'm afraid.
    05-11-2017 02:32 AM
  16. raggedy b's Avatar
    Now can't use Barclays app either ,forced update by Microsoft is not good enough ,was a decent app on the Windows phone ,no update from Barclays other than a text a week ago ,doubt either Microsoft or Barclays will be looking into it ,11 months left on my contract but I think it might be time to look at android
    05-12-2017 04:13 PM
  17. Simon Edmunds's Avatar
    Congratulations MS, yet another App bites the dust! I have persisted with WM long enough but this banking app is vital to me and I'm not using edge every time I need to do mobile banking on the go. The current lack of developer support is killing WM. Will have to wait and see but ultimately if I lose this app then it's good bye WM, welcome back IOS. 😒
    05-13-2017 11:18 AM
  18. MartLea's Avatar
    Was one of the best apps for this obsolete phone OS. Sadly whenever MSFT 'update' the phone the Barclays app is incapable of recognising the 'new' version - so it just refuses to run. Barclays are 'very sorry' and are working to fix it, blah blah blah, but will give no date for this happening - if ever.
    05-15-2017 03:59 AM
  19. Drael646464's Avatar
    Is jailbroken the correct term for a windows phone? I thought that was an ios term?
    05-15-2017 06:19 AM
  20. Simon Edmunds's Avatar
    Now I cant even log in using edge as Barclays say its out of date! What's going on? Microsoft/Barclays sort your crap out!
    05-17-2017 12:23 AM
  21. scdkad's Avatar
    Why would they think WP can be "jail broken"? An iOS port maybe?
    Drael646464 likes this.
    05-17-2017 12:44 AM
  22. Drael646464's Avatar
    Why would they think WP can be "jail broken"? An iOS port maybe?
    That's what I thought, but it has a picture of a windows phone. Must be an islandwood port of something.

    Its worrying that the developers of said app, seem to have no familiarity with the windows mobile platform :P
    05-17-2017 12:58 AM
  23. MartLea's Avatar
    Barclays issued an app update today and it now works again! Great service from Barclays to fix this so quickly after Microsoft trashed their app with the Creators Update. Let's hope the next 'update' from MSFT doesn't break it again!
    05-19-2017 03:07 PM
  24. MarkRae's Avatar
    I downloaded the update but, although it no longer says my phone is jailbroken, it still won't launch properly. I enter my five-digit passcode but it shuts down straightaway.
    05-19-2017 09:05 PM
  25. MarkRae's Avatar
    I uninstalled and reinstalled the app, after going through System, Settings, Storage and specifying that new apps should be installed the phone's hard drive rather than the SD card.

    I then had to go through the setup process again, but that took only a minute or so with my Barclays debit card and PINSentry device.

    So all is working again. Only slight downside is that I have lost all my saved payees, so they'll need to be set up again as and when I need to pay them, as there doesn't appear to be any way to transfer them from Barclays Online Banking.
    05-20-2017 12:17 PM
35 12

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