1. JONAS BEDIE's Avatar
    My Lumia 950xl dual sim in the last couple of days have been experiencing serious overheating, takes longer time in charging to full and worse, the phone overheats - draining the battery to zero.
    Please, kindly educate me on the possible cause(s) and solution(s).

    Thanks.
    05-10-2017 02:58 PM
  2. tweedie's Avatar
    Funny, you should mention this. I don't have a dual sim, but lately, I have been experiencing the same problem as you. battery drain in literally seconds for no reason. shutdown when it was about 50% with a flat battery icon. restarting in the middle of an inconvenient time, heck even restarted when I wasn't using the phone!

    Just posted it off to microsoft to be fixed. I suspect battery fault, but I can't post the battery so I am not convinced they will see the problem. And neither can I buy a genuine battery (I know you can buy a non-genuine battery, but I just don't trust it that well)
    05-16-2017 05:53 AM
  3. froi francisco's Avatar
    I think it is a faulty battery. mine do feel hot. but drains the battery at a normal rate. Though, I can't say what is the normal battery drain for 950XL. It varies from every build. you may need to consider what build your using. You may try reverting back using WRT and see how it goes
    06-06-2017 12:41 AM
  4. tnadera's Avatar
    It is a battery problem, mine did this and I changed the battery and it works fine now. There is something wrong with the 950XL that ruin the batteries.
    Go and buy a new battery, I bought mine from amazon.
    06-06-2017 05:10 AM
  5. Mikelle02's Avatar
    I think it is a faulty battery. A new one will solve the problem for sure.
    06-06-2017 08:14 AM
  6. Indistinguishable's Avatar
    Moved from Ask Dan forum to Lumia 950 XL forum.
    06-06-2017 09:25 AM
  7. erfanjafar's Avatar
    Originally posted by JONAS BEDIE
    My Lumia 950xl dual sim in the last couple of days have been experiencing serious overheating, takes longer time in charging to full and worse, the phone overheats - draining the battery to zero.
    Please, kindly educate me on the possible cause(s) and solution(s).

    Thanks.
    Replace your battery. I had similar issues..
    06-06-2017 04:03 PM
  8. erfanjafar's Avatar
    Replace the battery and you are good to go..
    fin11 likes this.
    06-06-2017 04:03 PM
  9. XT14N's Avatar
    I had the restart issue and getting a new battery solved it. I got mine at Amazon.
    06-07-2017 11:56 PM

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