1. erzhik's Avatar
    Hello,

    So when I purchased my 950XL, I also got the Microsoft Complete that is still valid. I broke my screen a few days ago, and now I need to replace the phone under Complete claim. However, I went to a store and they don't sell any windows phones anymore. The only WM phone they had was the HP, but they don't have any in stores (just display, hidden on a shelf somewhere). But they have plenty of S8s and actually an iPhone (yes, I know). So now that they don't sell any WPs, what happens to my Complete replacement plan? Do they change me into S8 or do they send the 950XL out for repairs?

    Anyone had any experience with this?
    05-18-2017 11:01 AM
  2. Indistinguishable's Avatar
    That is unfortunate. Are there any other Microsoft Stores in your area that you could check to see if they have inventory?

    From what I've heard, you should have the options to exchange it for another device that the Microsoft Store sells, or get your money back. That may come back through your credit card or in store credit. It probably depends on the store/manager on duty.

    Out of curiosity - which store location is this?
    aximtreo likes this.
    05-18-2017 11:18 AM
  3. Indistinguishable's Avatar
    Hello,

    So when I purchased my 950XL, I also got the Microsoft Complete that is still valid. I broke my screen a few days ago, and now I need to replace the phone under Complete claim. However, I went to a store and they don't sell any windows phones anymore. The only WM phone they had was the HP, but they don't have any in stores (just display, hidden on a shelf somewhere). But they have plenty of S8s and actually an iPhone (yes, I know). So now that they don't sell any WPs, what happens to my Complete replacement plan? Do they change me into S8 or do they send the 950XL out for repairs?

    Anyone had any experience with this?
    Just wanted to circle back with you and see if you ever reached a resolution on this? Did you end up getting a new device through Microsoft Complete?
    05-30-2017 04:11 PM
  4. erzhik's Avatar
    Just wanted to circle back with you and see if you ever reached a resolution on this? Did you end up getting a new device through Microsoft Complete?
    Yeah, forgot to post an update (sorry). Checked with 2 MSFT stores near me (Boston) and both had refurbished 950XLs for replacements. I haven't personally exchanged it yet as I am trying to figure out if a $100 deductible is worth it for screen replacement, given that the replacement device is refurbished. (I had bad experience with reconditioned hardware from Apple). But for anyone looking into something similar, your local MSFT store most likely has a replacement available.
    Nate W likes this.
    05-30-2017 04:22 PM

Similar Threads

  1. Microsoft surprisingly hasn't updated the icon changer
    By wrldwzrd89 in forum Windows 10
    Replies: 1
    Last Post: 05-18-2017, 06:13 PM
  2. Replies: 1
    Last Post: 05-18-2017, 03:03 PM
  3. Why is my Lumia 520 not coming on
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 05-18-2017, 12:37 PM
  4. Microsoft lumia 635 cell phone
    By Kevinfj in forum Ask a Question
    Replies: 0
    Last Post: 05-18-2017, 10:32 AM
LINK TO POST COPIED TO CLIPBOARD