I think you can be a fan of MS and WP and still be critical. Let's face it. They've totally botched the launch of these phones. Given the situation WP is in MS cannot afford to be so nonchalant about these phones if they want them to succeed or even sell modestly. Maybe the most die hard fans will wait and hold on to get these phones regardless but what what about the fans teetering on the edge? It's just crazy the radio silence MS has gone to regarding these phones. No, "Hey, we hear you guys and know you are anxious but here's why we pulled the phones from the stores." or "Yes, you can still expect to get the phones in November" or what about? "Here are some official bundles"
When MS announced these phones almost a month ago I was ready to throw my money at MS despite my building frustrations. Now, I've had time to think about it and see how MS is handling the launch and platform and now I'm not sure if I'm willing to invest anymore time into what appears to be a platform MS is willing to let whither on the vine.
Of course maybe I'm just the type of customer MS wants. Even if I do leave WP I'll still use their services. They just won't have to build and maintain a whole OS for me to use the services. Win win for them.