04-07-2017 06:51 AM
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  1. mvg2013's Avatar
    Hello,
    The touchscreen of my Lumia 950 behave strangely: A simple touch on the screen is changing suddenly in horizontal scroll, or when typing, the input is moving randomly and the result is different for what you want. This is not a permanent situation, sometimes is happening, sometimes not, and is present even on redstone with hard reset. I don't received the double tap firmware. What do you think, is something connected to a hardware or a software issue? There's also a small repetitive noise in the back speaker, you can hear it when is silence. Thanks!
    08-11-2016 01:38 AM
  2. Ntois's Avatar
    How is the battery with 10586.545?
    How many hours per day do you make?
    For example my phone in 2 hours which included 2-3 phonecalls of 2 minutes each , 10-15 minutes messaging via fb messenger, 1 soft reset and using the phone for about 15-20 minutes in settings lost 10%. Is that ok or not?

    I have automatic brightness, no power save and wifi on only 40 minutes from 120.
    No updates, no uploads and no downloads during the two hours.

    when the phone is locked with all data closed, how much battery do you lose per hour.
    Thanks
    08-12-2016 12:41 PM
  3. Ntois's Avatar
    I believe it is hardware, do a hard reset and a clean install of apps, no back up , remove the sd card if you use one.
    08-12-2016 12:51 PM
  4. Tiiger88's Avatar
    Does my glance screen info have to float over the screen at some time, or stay same place all the time? My friend has Lumia 650 and the glance screen is floating, mine (950) stays one place all time :/ ?
    08-13-2016 12:48 PM
  5. Maytag87's Avatar
    Hello all,

    I have so many problems with my 950, I do not know where to start. I am at OS Build 10.0.10586.545 and my phone was bought retail from AT&T. I had an early release phone, and got it swapped out in December or so after being plauged with lots of problems. I have a couple of annoying problems that make me think Windows Phone has no future
    - Bring up the text application. Try to attach a picture that was taken by the phone camera by clicking the paper clip. Select 1 picture from the list of pictures. It will think about it, and often crash out of the texting app. When it works, it returns to the text message page, and says attaching. Then start typing a message to go along with the picture. Often it crashes out of texting. This happens most often when attaching a picture to a text message. Text messages with only text seems to work more reliably, but not perfectly - read below.
    - When texting, it can take a 2-3 minutes for a text message to leave my phone. While the text is stuck sending, no new text messages are received. IPhone people can send me 5-10 text messages, while my one message is taking 2-3 minutes to get out. They blame my phone, or think I do not communicate much. This may be AT&T, not sure.
    - Battery life is poor. If I use Battery Saver, that helps a lot. Operating without that will result in a dead phone in 4 hours
    - Speech to text barely works when texting. From a text message, click the microphone. It goes into Listening mode. I will talk and sometimes it hears me, or other times it has no network connection. When it hears me and gets what I say, I may want to edit it. Trying to edit the text message can cause the keyboard to get "stuck" and you cannot type anything. Go back to desktop. Then go back to text messages. Try to type a text message and you see no keyboard come up. A few minutes later, the keyboard will work again.
    - Sometimes my Text tile or Photo tile does not respond when I touch them. I hit it 10 times, and may be it will come up, as if it took 10 or more seconds for it to work.
    - It happened the last couple of days that I press the power button on my phone. The screen stays on as if I never pressed it. Today I held the power button and vol down button and eventually it did a soft reset today, but the screen took awhile for it to respond to the power button.
    - Sometimes I want to take a pic with the phone. I hit the camera button, point and shoot. The phone gets stuck for a few seconds and then reboots. When it comes up, the phone did not even get the picture you tried to take!

    Texting is a pretty basic, core functionality. It seems that we cannot even get that right with a flagship phone!

    Thanks!
    Maytag87
    08-16-2016 05:56 PM
  6. mruranski's Avatar
    As a satisfied user of Lumia 1020, being unable to upgrade it to Windows 10, last week I decided to buy a new Lumia 950. I read some reviews about it's great photo quality (especially in low light and night photography) and after my first tests I think something's seriously wrong with the phone I received.

    First of all, I made all auto updates, including the Anniversary Update. I also updated all installed apps, incl. Windows Camera App.

    What's wrong?


    CAMERA: The camera seems to overprocess, brighten night images, even in Pro-mode with HDR set to "off". After taking a picture I'm opening the preview of a photo and it looks nice - what should be black is deeply black. But after a second the image becomes ridiculously bright, making previously black areas... dark purple. Check this out:

    1xrm4vm.jpg

    I made a simple test. I went to the totally dark room, set my Lumia's camera to the lowest possible exposure (PRO, hdr off, ISO50, 1/16000sec) and taken a picture with a lens covered with a black board. Check that out and compare with Samsung ATIV S, which has a poor camera and no manual exposure.

    LUMIA 950 TEST:

    vznhxgk.jpg
    (with circles I've marked small white spots, propably dust on matrix or bad pixels)


    SAMSUNG ATIV S:

    gknfouh.jpg

    I was fast enough to take a screenshot of an underexposed night scene right after taking, just before my phone processed it. That's the first picture in the galery. A second later it became as bright as the other.



    Another problem is... SCREEN

    And I think I'm not the only one with this issue: http://forums.windowscentral.com/mic...libration.html

    The dark gradients look really bad, unregular, with a really visible banding and sometimes, especially if you're watching a dark movie, you can see black, irregular areas, stains. Here's the comparison of my old ATIV S Amoled (up) and a screen of my Lumia 950 (down).

    umowqcq.jpg

    bkpcsnc.jpg

    I went with my Lumia 950 to the official Microsoft Authorised Device Care in Wroclaw (Poland) to make a warranty service. I received my phone back with a note:


    "Code: MR, Used parts: 5140244 (by the way, this is a number of an earspeaker...),

    We used parts according to the spare parts list. New software installed. Camera adjusted. Test proceeded - compliant with tech specs. The phone is OK"

    And nothing's changed. The photo and screen issues remains the same...

    I truly don't know what to do next.


    Best regards,
    Matt
    Attached Thumbnails samsung.jpg  
    08-17-2016 04:19 PM
  7. badelhas's Avatar
    I thought that by now the bugs would be much less than this...
    08-17-2016 06:03 PM
  8. Darren Lay's Avatar
    I just received a 950 that I bought off Swappa. It is completely new/unopened. I just unboxed it but it is not powering on. Battery is inserted. It has been charging for 10 minutes but still no response. If this this is DOA, do I contact the seller or take it up with Microsoft?
    08-19-2016 12:15 AM
  9. Johan Ruda's Avatar
    2) Audio coming out of the phone speaker with 14393.5 is majorly degraded - again, if I rollback to production, the audio quality is great.

    Anyone else seeing this behavior?
    I have this problem as well, I think, but I thought it was a hardware issue so I got the speaker replaced under warranty. For me it's only certain ringtones and when I set the volume to 5 or higher tho. It basically sounds like the speaker is cracked. Same for you?
    08-23-2016 06:23 PM
  10. obakir's Avatar
    That camera problem is affecting indoor concert shots. when there is a stage illuminated with a lot of spotlights. The camera post processing is just trying to make the darkness around the stage more bright. Then the stage becomes too bright. When stuff in the view is evenly illuminated it works fine, but when there is a big contrast post processing is failing.
    08-26-2016 08:36 PM
  11. foodlover36's Avatar
    Maik_b- Yeah you might need to get a new one if all of that is going on there has to be something wrong with the hardware.
    08-31-2016 04:59 PM
  12. Green2Vision's Avatar
    I notice a 400 by 400 pixels spot on my pictires - when OIS works I notice this spot move with OIS lense - dust? Shake with a vibro is possible?
    Attached Thumbnails defect1_.jpg   defect2_.jpg   defect3_.jpg  
    09-03-2016 07:59 AM
  13. Tran Viet Ha's Avatar
    My Lumia dual sim sometimes freezes at lock screen: After turning on, the iris does not work. If I slide up, no key pad to type the pin number will appear. The only way is to restart the phone. This happens 3 or more times a day. I tried factory reset without recovering and did not install any more apps, no more freezes. It seems that when an app related with reminding (tasks, reminders, calendar) is installed and when a remind is made, I see that problem. My phone is up to date. I would like to know how to solve the problem, thanks.
    09-07-2016 07:48 PM
  14. ayos1020's Avatar
    when viewing photos, issues with pinch to zoom, sometimes it wont zoom back, had to double tap or exit the app. i have a screen protector on, not sure if that is the culprit.
    sidtek50 likes this.
    09-08-2016 06:31 PM
  15. Ntois's Avatar
    Greetings
    I run redstone one with region Greece and language English US. Everything was running good. I added greek language as a language but I did not change system language. I restarted the phone and now tile from people doesnt saw pictures, the tile only. also the app MSN News translated in greek ''Eidhseis''.
    This is very weird because only one app changed name all the other apps are still in english as they should. I cant understand what is wrong, I pin unpinned the news up I unistalled it and installed it again , I removed the greek language and did soft reset but the app is still in greek. Also the people app doesnt saw pictures, I did the same things except install unnistall because this cant be done. Any suggestions?? Thanks
    09-13-2016 07:45 AM
  16. BMT001's Avatar
    I am running the latest Insider fast ring build 14926 so far what I have found are the call forwarding still isn't working. Which this hasn't for a few builds now. The big problem I have is my 950 will not connect to any wireless display. I have tried everything I have tried 3 computers and 2 TVs nothing. It just won't pair. Maybe next build. Or maybe I switch back to standard builds.
    09-15-2016 06:11 PM
  17. mruranski's Avatar
    How to lose a devoted customer? Well done, Microsoft Mobile! I never used Android nor iOS, always being commited to Microsoft's mobile operating system, beginning from Windows Mobile 5, ending with Windows 10 Mobile. I was loyal even despite the fact that Microsoft doesn't care of Polish customers and Polish market (still lack of Cortana, poor device suport, etc.) but recent troubles with my Lumia 950, I described above, finished my patience.

    As you could read above, I bought my Lumia 950 with serious screen and camera issues. The next day I went to Microsoft Authorised Device Care in Wroclaw (PL) and I received my phone back with flashed OS and... a new earphone (!?), with a note, saying that device is now 100% OK. Of course nothing changed and the problem persists.

    Then I've started this topic and I tried to send my complaint via support.microsoft.com but the online form seems to be useless. After pressing "SEND" i received a blank page, both under Microsoft Edge and Google Chrome.

    So, I decided to call Microsoft's Polish call centre and after a minutes spent listening the automatic caller ("press one, press two") I realised, there's no support for mobile devices in Poland!!! So, I called Microsoft's Polish office, described everything and they asked me to send my warrant claim directly via e-mail.

    This is what I've done and after a few days someone called me, speaking only English, to describe the issues with my device. I asked if there's a possibility to speak with a support in Poland and he told me Microsoft Mobile has no support in Poland. By the way, is it legal under the EU-law to distribute your products in EU countries without providing a customer support in their languages?

    Anyways, I described my device's issues one more time and the guy told me, I have to send my device back to Microsofr. I asked for the address and he told, I have to register my device at devicesupport.microsoft.com and then I will receive a physical address of a service point.

    Guess what? I opened Devicesupport.microsoft.com website --> Repair Device. Asked for my region I've chosen "POLAND" and... the "Mobile devices" option disappeared, leaving me only the choice between Surface and Xbox.

    And this is where I finished my long adventure with Microsoft Mobile. I can't stand the way MS ruined Nokia's good reputation. I can't stand the way MS Mobile treats Polish customers. And finally, after a few weeks of using Windows 10 Mobile, I can't understand how it's possible to make an operating system with so many irritating issues - issues that were removed from WP8.1 months ago!

    Goodbye Microsoft Mobile. Hello Huawei P9...
    hprvez likes this.
    09-17-2016 10:45 AM
  18. Keith Patrick1's Avatar
    Add another to the list of people who are ready to ditch MS after the Lumia 950. I've had WinPhones from day 1, but this one is the worst of them. I could go in depth on every gripe I have about this phone (notifications at 3am asking me what I think of the phone, the fatfinger keyboard, the crashes when emailing from the clipboard, the brain-dead music player that changes with every release and never for the better), but what really REALLY set me off on this phone is that the wi-fi dies on it. By that I mean that periodically, the phone cannot see any Wi-Fi network and goes to the data plan. I've already gotten $30 in overage charges in a single month because of this. Once the phone reboots, it sees the networks again, but I am having to constantly check to make sure it's using Wi-Fi (and thank you, MS for taking the indicators off the web browser...now I'm having to constantly go back to the start screen to check that, and batter, and the frickin TIME)
    What makes the whole phone even more irritating is that getting tech support for it is an hour-long process of dealing with AT&T sending me from one call center to another. I get borderline anxiety attacks when I need to get support for it because I know it's going to be an ordeal. I'm just fed up with the damn thing...I don't think I've ever seen a bug on one of these actually fixed. Instead, MS replaces the feature with something else on the next version, introducing new problems. But the Wi-Fi issue is one that is costing me money, and for that, I am SO glad that Lumia is dying a well-deserved death.
    BTW: AT&T finally just sent me a new phone. I told them it wouldn't fix it, since it's a problem MS has to actually FIX. New phone dropped Wi-Fi within 2 weeks of getting the new phone. Shame.
    09-20-2016 08:01 AM
  19. obakir's Avatar
    possibly reported but yet here again. trying to copy music from the sd card on the phone using a usb connection to my computer... and guess what? connection drops after a couple of minutes. Not just the sd card but the whole connectivity to the phone is lost. and guess what, my computer is a windows pc :)) what a shame, what a shame.

    a 10 minute job takes an hour. thanks mikisoft.
    11-22-2016 05:13 PM
  20. million72's Avatar
    Hi.
    first post here as ive run out of ideas on how to get this phone dorted
    Lumia 950
    Version 1607
    OS build 10.0.14393.448
    Firmware revision 01078.00053.16236.35015
    Hardware revision 2.1.1.2

    So after the last update in the UK my phone pulled over night, maybe 2 weeks back now my phone has done nothing but crash consistently.
    opening the lock screen, crash/restart.
    In a call crash/restart.
    open an app crash/restart.
    reply to a text crash/restart.
    This is happening around 20 times a day which makes this phone now totally useless.
    Ive had zero help from ms on the problem or 02
    The b2x site is a waste of time, no one ever calls back or answers the chat.
    I have done a soft reset which hasnt helped.
    Im reluctant to do a hard reset just yet as i was informed on reddit a new patch was issued in the USA which fixed this problem and would be coming to the UK, this hasnt happened.
    Does anyone have a similar issue here?
    this phone has worked flawlessly until this update was pulled.

    If doing a backup and restore /hard reset will everything be restored to how it was exactly, i dont want to loose anything from the phone

    Any help gratefully received
    Thanks
    11-24-2016 06:52 AM
  21. Skywalker70's Avatar
    I've just bought a Lumia 950 Dual sim and I have a question to you, if you please you might respond to me: every time I turn the phone about 20 degrees in any direction, the screen dramatically changes into a greenish hue with a purple spot who moves in the side the phone is moving (it's an AMOLED panel an it shouldn't behave like this I suppose) I want to know if that is normal, or the display of my phone is just poor quality, so in that case I have to return it or change the display.Sorry for my poor language but English isn't my first language. Thanks in advance.
    11-24-2016 01:16 PM
  22. GhostEchelon's Avatar
    I've just bought a Lumia 950 Dual sim and I have a question to you, if you please you might respond to me: every time I turn the phone about 20 degrees in any direction, the screen dramatically changes into a greenish hue with a purple spot who moves in the side the phone is moving (it's an AMOLED panel an it shouldn't behave like this I suppose) I want to know if that is normal, or the display of my phone is just poor quality, so in that case I have to return it or change the display.Sorry for my poor language but English isn't my first language. Thanks in advance.
    From what I heard the little green hud is viewable at a degree when screen is tilt at a degree. I believe mine does it when I tilt it very much on the side nothing to worry.
    11-25-2016 06:28 AM
  23. Skywalker70's Avatar
    Same isues with my phone. I feel they are twins although I'm from Romania, Europe. I believe to think I have a broken device.
    11-28-2016 01:03 PM
  24. Kokarda's Avatar
    I am having more and more problems with this phone every day. For starters what's up with Facebook Messenger app? It rrally has problems sending pictures recently, takes forever and doesnt even send. On a 4g connection. Text is no problem except when it freezes totally and I have to reset it. I've tried soft reset several times, logout several times. No effect. I am running 10.0.14965.1001 OS build. I am also part of Windows Insider program, fast ring. Any help appreciated.

    Thank you.
    11-28-2016 05:17 PM
  25. GhostEchelon's Avatar
    There your problem. Go back to production ring and don't go in windows insider slow or fast ring. Preview ring is fine since that tied to production ring.
    Kevin Rush and BritDad like this.
    12-01-2016 08:29 AM
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