12-09-2015 11:27 AM
29 12
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  1. pippyo03's Avatar
    So this could be a device defect in my phone. But I've notice when I put it down on a table or any flat surface the screen becomes extremely unresponsive. It's weird!!! What could this be??? Something with wireless charging? Is anyone else having this problem?
    11-18-2015 08:58 PM
  2. spiff_p239's Avatar
    Sometimes phones do become unresponsive when they are charging. It doesn't happen all the time, but it has occurred a few times with my Nexus 5X.
    11-18-2015 09:11 PM
  3. pippyo03's Avatar
    Sometimes phones do become unresponsive when they are charging. It doesn't happen all the time, but it has occurred a few times with my Nexus 5X.
    It's not on a charger though. It's on a regular table and on a couch. Random places
    11-18-2015 09:14 PM
  4. spiff_p239's Avatar
    Gotcha. Your comment asking if it had something to do with wireless charging led me to believe it happened while it was charging. Hopefully it's just an isolated occurrence.
    aximtreo and gpobernardo like this.
    11-18-2015 09:24 PM
  5. willied's Avatar
    Maybe the camera ring is pushing into the phone causing the screen to become unresponsive...why or how? I have no clue.
    11-18-2015 09:25 PM
  6. Skyway's Avatar
    Maybe the camera ring is pushing into the phone causing the screen to become unresponsive...why or how? I have no clue.
    The weight of the phone (150 grams) would not be enough to cause any damage. Unless you jumped on it or dropped something on it, it would be impossible for the camera ring to push into the screen.
    11-18-2015 10:08 PM
  7. MiloTheOne's Avatar
    So this could be a device defect in my phone. But I've notice when I put it down on a table or any flat surface the screen becomes extremely unresponsive. It's weird!!! What could this be??? Something with wireless charging? Is anyone else having this problem?
    https://images.tapatalk-cdn.com/15/11...2325f4f3d9.png


    This should work, if it's a software glitch. Remember new toys need to be broken in.
    11-18-2015 10:18 PM
  8. pippyo03's Avatar
    I might try that. I don't want to right now because I've just spent the last 5 hours setting this thing up and I really don't want to delete everything.
    11-18-2015 10:30 PM
  9. willied's Avatar
    Yeah, I think a hard reset is going to be your best bet. When I got my 822 the screen stuttered badly when I scrolled. I thought for sure it was a problem with my phone specifically, but then I hard reset it and it was buttery smooth. Best of luck!
    11-18-2015 10:33 PM
  10. pippyo03's Avatar
    Alright. I should probably do it sooner rather than later before it gets even harder to delete everything
    11-18-2015 10:50 PM
  11. Joe920's Avatar
    If you do only step one from that reset list and then start it as usual, you'll have done a forced reboot. That sometimes resolves issues. Worth a shot before the full reset.
    11-18-2015 10:54 PM
  12. shakermaker41's Avatar
    This is a common problem with my Lumia Icon. It happens with both Windows 8.1 and also 10. Laying flat, most touches don't register at all. It's a little disappointing it's also a problem on the 950
    11-19-2015 12:33 AM
  13. Torontonian22's Avatar
    It's a common issue with the Icon, as shakermaker41 mentioned above. I have the same issue with my 930. If laying flat, I can't pull down the notification center. However, if you simply place a finger on the side of the phone (on the metal edge), without even taking it in your hands, then the screen becomes responsive. Could be a conductivity issue of some sort.

    Now, is this an issue or a defect? let's see. However, I was disappointed when I noticed issues from the 920 transferred to the 930 like they didn't learn from their mistakes. Now, if they are doing the same with the 950... Considering that I have a lot of issues with 3G/4G or wifi connectivity on my 930 which leads me to reboot my phone everyday... I wish the 950/950XL are a little more reliable in that regards for people who are going to purchase it.
    pippyo03 likes this.
    11-19-2015 04:56 AM
  14. MiloTheOne's Avatar
    Sounds like gyroscope issue or maybe it's intended since the phone has wireless charging. I've experienced that issue with phone set have wireless charging built-in, not just Windows Phone Android is well. Hey can be fixed with a simple software update. Again, it can be intentional for charging purposes.
    11-19-2015 07:37 AM
  15. Krystianpants's Avatar
    Is there a way to disable wireless charging if you don't plan to use it?
    11-19-2015 07:56 AM
  16. Paulo1300's Avatar
    This is a common problem with my Lumia Icon. It happens with both Windows 8.1 and also 10. Laying flat, most touches don't register at all. It's a little disappointing it's also a problem on the 950
    My GF and I had the same issue with our Icons after it got the denim update. It never went away even with hard resets. I agree this is disappointing.

    Mainly, if the phone was laying down, it was difficult to pull down the notification center. I would have to tilt the phone up a little bit to get it to pull down.

    Posted via the Windows Central App for Android
    11-19-2015 08:20 AM
  17. willied's Avatar
    No, but I'm pretty sure that's not the issue.
    11-19-2015 09:47 AM
  18. pippyo03's Avatar
    Well idk if this could be a problem. But I did put on one if those glass screen covers? Could that be an issue?
    11-19-2015 10:12 AM
  19. jmajid's Avatar
    i think it could be a conductivity thing - perhaps with the "metal" ring? and now that you have said you have a screen cover also...
    did you mean to say the cover is glass or that you have a cover that is covering the glass?
    11-19-2015 10:24 AM
  20. fitchalcyone's Avatar
    Yes, it sounds like you have a combination of things going on.

    First, the camera hump is one of the few points on contact to your table. That essentially means that your touch sensitivity will be a little compromised as many areas on the screen surface don't have a solid foundation. When you hold your phone in your hand, you're evenly distributing the contact surface, thus eliminating that situation in-hand.

    Second, yes, the glass protector adds to the "problem," as we're adding even more cushion. Compounding with the first factor, I have a situation just like this with my Surface 3 if I use it on my bed. Because my bed is soft, touches don't register unless I use a little more pressure because of that lack of foundation.

    I hope this is all it is in your case. That camera ring is pretty big, so that would be my first theory.
    11-19-2015 10:27 AM
  21. MiloTheOne's Avatar
    Yes, it sounds like you have a combination of things going on.

    First, the camera hump is one of the few points on contact to your table. That essentially means that your touch sensitivity will be a little compromised as many areas on the screen surface don't have a solid foundation. When you hold your phone in your hand, you're evenly distributing the contact surface, thus eliminating that situation in-hand.

    Second, yes, the glass protector adds to the "problem," as we're adding even more cushion. Compounding with the first factor, I have a situation just like this with my Surface 3 if I use it on my bed. Because my bed is soft, touches don't register unless I use a little more pressure because of that lack of foundation.

    I hope this is all it is in your case. That camera ring is pretty big, so that would be my first theory.
    That's why I get bumpers, as for the screen protector, is there an option to turn on sensitivity on the screen? If so turn it up, I use the uber thick glass like screen protectors on my devices. The plastic/rubbery ones have always given me issues.
    11-19-2015 11:59 AM
  22. MiloTheOne's Avatar
    http://temperedglassscreenprotector.org/

    I use simular to this, basically another layer of glass on the screen and no screen lag.
    11-19-2015 12:38 PM
  23. Indistinguishable's Avatar
    This is a common problem with my Lumia Icon. It happens with both Windows 8.1 and also 10. Laying flat, most touches don't register at all.
    That sounds like a hardware defect. I've never had that problem with my Icon.
    11-19-2015 03:51 PM
  24. leonelfunes32's Avatar
    That sounds like a hardware defect. I've never had that problem with my Icon.
    Same here
    11-19-2015 05:54 PM
  25. v535's Avatar
    Probably looks like touch screen digitizer issue. You need to double check that NFC is turned off while using Qi charging.
    11-20-2015 01:41 PM
29 12

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