12-17-2015 04:53 PM
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  1. edchair's Avatar
    Stopped at AT&T to check out Lumia 950. None on display. Had to ask two salespersons before being told they had two in the boxes in the storeroom. Won't sell many handsets that way. Microsoft needs to get AT&T engaged.
    11-21-2015 01:56 PM
  2. Ed Boland's Avatar
    I had the same experience at my local AT&T store. I walked in and asked about the 950, and the guy behind the counter, without looking up from the iPad he was working on, muttered something along the lines of "we don't have the display units in yet". This was yesterday on the 20th.
    Tom Snyder, taymur and Mike G like this.
    11-21-2015 02:11 PM
  3. Bay 13's Avatar
    Yea, AT&T staff do not have a wide knowledge on all the phones they have in stock. They know only Apple and Samsung and a few other Android phones. I went to three local stores and none of the staff knew anything about the 950 or the new Blackberry Priv. I had to educate them about the 950 specs and features...now that is sad. The guys at the Microsoft store are knowledgeable...that is where I would buy a unlock no att version that is cheaper after 11/26/2015 . When I mentioned the rumored Surface Phone to the MS guys they looked funny and said we have never heard of a Surface phone. I know they are on gag order so that can sale 950's. It was funny tho...
    BSobotta likes this.
    11-21-2015 02:22 PM
  4. RuleOfSines's Avatar
    I have kind of mixed feelings about this, the AT&T I went to was the same way. The Reps knew about the 950, but didn't have any promotional material or even a working demo unit.

    However, with Windows 10 Mobile being the way it is I imagine this would not be a good way to get people who aren't already windows mobile fans started. I'm glad they made this phone, but it really seems geared to those of us who are already fans of the OS. Maybe once it is a bit cleaner they will push it more. I'm used to the quirks and bugs from using the insider preview on my 640, and this has all the same bugs on it.
    Jeddic, eugarps, London Jr and 1 others like this.
    11-21-2015 02:22 PM
  5. boneycat's Avatar
    Just got back from AT&T store here in the Bay Area and same thing. No display unit and none in stock. There was another person in there asking for it as well. The salesperson was helpful and even offered that the L635 sells very well due to its low price, mostly to kids. If we can get more kids using it the better. They grow up being WP users!
    11-21-2015 03:54 PM
  6. HoosierDaddy's Avatar
    I have kind of mixed feelings about this, the AT&T I went to was the same way. The Reps knew about the 950, but didn't have any promotional material or even a working demo unit.

    However, with Windows 10 Mobile being the way it is I imagine this would not be a good way to get people who aren't already windows mobile fans started.
    True. Sometimes I think AT&T and Microsoft should refuse to show the phone to anyone who doesn't have another Windows phone running a preview release in their possession. Seriously.
    eugarps likes this.
    11-21-2015 04:49 PM
  7. ashram's Avatar
    My local store, an hour out from Vegas, won't have them in till Monday the earliest. They didn't even have a dummy phone. I went looking for a case and the salesperson seemed excited and wanted to know how I liked it so far. The manager there still rocks a 1020.
    11-21-2015 04:56 PM
  8. Letros's Avatar
    My rep sold me one with no issues, but after activation he just gave it to me and said "you're the Windows guru I don't know anything about those" and went on to the next customer. It was kind of abrupt, but I suppose suffice.
    ML10 and metalb00 like this.
    11-21-2015 05:58 PM
  9. jpburr's Avatar
    I went yesterday to trade in my 830 for a 950. They did have a display unit which is something.

    Unfortunately when I spoke to the first rep and showed her my 830 she said. "Oh You're a Windows guy. I hate Windows Phone". She also somehow brought up my wife's 4 month old Moto G when checking the upgrade status and said I would have to pay $180 to upgrade.

    I had to wait a little after that but I got a much more helpful rep who was actually positive about the phone talking about how MS had come and demoed some cool stuff. She got everything set up for the upgrade but when she went to get the phone she found they didn't have any in stock on launch day.

    Ended up placing an online order which I could have done days ago. Just figured it would be quicker to grab a unit form the store.
    11-21-2015 06:04 PM
  10. Chris Phelps's Avatar
    The store I deal with, I only talk to one sales guy there. He didn't know anything about the 950 when I first went in 2 weeks ago, so I was telling him all about it. On Wed I texted him and asked him a question. He answered, but followed it up with "but I haven't heard anything about them yet." I just texted him back "you will. They go on sale Friday, so you'll be receiving them today or tomorrow."

    4 hours later, he texted me back and wanted to know how many I wanted. He set aside 4 for me. I made an appointment to pick them up at 10AM Friday.

    On Friday, when the doors opened, I was the 3rd one through the door. The guy in front of me wanted 2 of the 950s, but they had only shipped the store 5 total units. Soooo.... My AT&T store launched the 950 on Friday at 10AM (when the store opened) and sold out at 10:02AM.


    Sadly, the guy I deal with is a 1 of a kind. While we were there picking up the phones, I overheard one of the other reps telling a customer " Yeah, if it's not an iPhone, don't even bother. Every other phone is complete garbage. Only the iPhone is good. "
    11-21-2015 06:40 PM
  11. MiloTheOne's Avatar
    Just do what I did, report to store to AT&T corporate office.
    11-21-2015 08:19 PM
  12. HoosierDaddy's Avatar
    Just do what I did, report to store to AT&T corporate office.
    Yes, yes, yes. One employee adjustment could mean dozens of new WM users over time.
    11-21-2015 08:23 PM
  13. augustin25's Avatar
    I was at a.corporate store in Mountain View today. They have the display dock on display next to the Surface 3, signage for the 950, a price tag for the 950, but no display unit. The manager said they haven't put it out yet but they have six in stock.
    11-21-2015 08:35 PM
  14. Likwidz's Avatar
    I was at a.corporate store in Mountain View today. They have the display dock on display next to the Surface 3, signage for the 950, a price tag for the 950, but no display unit. The manager said they haven't put it out yet but they have six in stock.
    That the one on Grant? Thinking of going to Westgate one, that used to be their regional office
    pmhgeneral likes this.
    11-21-2015 08:41 PM
  15. augustin25's Avatar
    That the one on Grant? Thinking of going to Westgate one, that used to be their regional office
    Yes, that's the one.
    11-21-2015 08:43 PM
  16. MiloTheOne's Avatar
    Yes, yes, yes. One employee adjustment could mean dozens of new WM users over time.
    Not one employee, I'm talking about retraining everybody at the store so they don't push Android and iPhone down people's throats. People that are on contract with AT&T don't pay the money and go to the stores so that they can get suggested the phone that they don't want, we go there because most of us don't like waiting for things to be shipped so we buy it there and then. Going to the AT&T store sometimes feels like going to buy used to car, I know the reps need to make their quota to get paid but you can do that by letting their customers actually choose what they want.
    11-21-2015 09:53 PM
  17. Chintan Gohel's Avatar
    The phone market in US is seriously messed up
    11-22-2015 07:15 AM
  18. HoosierDaddy's Avatar
    The phone market in US is seriously messed up
    But its like our politics. We get what we deserve because we don't educate ourselves and vote smart at either the ballot box or with out wallets.
    willied, zombie0, libra89 and 5 others like this.
    11-22-2015 09:13 AM
  19. Keith Wallace's Avatar
    I went to two stores here. The first is a newer store in our mall. They have a mix of live demo units and dummy phones. The 950 was out there, but it was a dummy. I wanted to try the thing a bit, and so I went to our corporate store. They had a working 950 demo unit. Got a decent feel for it, and it's a fine device. I still think my aim will be a 950 XL and Display Dock (which is about $130 cheaper than going with the 950 and Display Dock on AT&T for me). I'll have to debate if I want the 950 or XL (well, I know I want the XL, but nor sure about the added $100 and heft for travel).
    11-22-2015 09:29 AM
  20. Mark F24's Avatar
    Went to the local AT&T store yesterday (N of Charlotte) and looked at the 950, it was as big as an iPhone 6+, and it had W8.1 on it, so I grabbed the one next to it with the label Nokia 650XL and viola! it had W10M and continuum on it.

    I told a sales rep nearby that the two phones were mismatched to their data cards and he laughed and said they noticed it this morning. it was 2:30 pm and they didn't think it was important enough to correct. The manager was there as well, he introduced himself to me when I arrived but was with a customer so I did not interrupt him.

    Think I'm going to the Microsoft store when I get one. I want the 950, not the XL so when will Microsoft have it at their stores? BTW, I like the idea of a non-branded phone for once, but I really want a x86 phone LOL!
    11-22-2015 09:31 AM
  21. Alfa Kapa's Avatar
    The phone market in US is seriously messed up
    I can confirm that the same things happen in Greece..
    Going into a store and asking for a phone (specifically if it is Windows) is like football hooligans stop you in the street, and telling them that you support another team..
    I think here (and I guess on other countries too) phone OSes is a way hotter subject than the corruption of our politicians.. :/

    Some time ago, they were discussions about leaving the EU (which every level-headed person knew it wouldn't happen), and some politicians were worried that they couldn't buy apps for their iPhones!!

    Things are seriously messed up indeed..
    sleeve22, RumoredNow and badcat like this.
    11-22-2015 09:49 AM
  22. HoosierDaddy's Avatar
    I can confirm that the same things happen in Greece..
    Going into a store and asking for a phone (specifically if it is Windows) is like football hooligans stop you in the street, and telling them that you support another team..
    I think here (and I guess on other countries too) phone OSes is a way hotter subject than the corruption of our politicians.. :/

    Some time ago, they were discussions about leaving the EU (which every level-headed person knew it wouldn't happen), and some politicians were worried that they couldn't buy apps for their iPhones!!

    Things are seriously messed up indeed..
    I'm not going to stand idly by while somebody claims their country's phone market is more messed up than mine. USA USA USA we're number ONE in messed up phone markets!
    11-22-2015 09:53 AM
  23. Aaron Graves's Avatar
    Sounds like my experience is a bit out of whack.
    I went to a corporate AT&T store on Tuesday and mentioned that we were interested in the Lumia 950. The guy said "Ah the new Windows phone, I don't think it's out yet but let me check." Click click on his tablet and sure enough, they are coming out on Friday and are available for pre-order. He then makes a comment about this being the first phone that has him considering switching. I took that with a grain of salt as this guy was iEverything - iPhone, iWatch. None the less, it was refreshing to at least have someone who knows about it.
    We ended up going back the next day to complete our pre-order. We got 3 of them. The phones arrived on Friday, and one activated online, however the other two had issues activating. We ended up going back to the store to get them activated. While waiting for that to finish, my wife actually found the demo unit they had on display. No fanfare, or advertising really. It was in between an iPhone 5s and the Blackberry Priv. Not the best placement, but at least they had a demo out.
    The first guy we talked to on Tuesday was the one who helped us activate them on Friday, and he made a few comments about how cool they were, etc.
    Mike G likes this.
    11-22-2015 10:13 AM
  24. Allen Rhodes's Avatar
    So let me get this straight... Keeping in mind I dont have a degree in marketing and am an owner and proponent of the platform. You want hourly workers to educate themselves, or have the carrier pay to train them, on a platform with less that 3% market share. WOW-wee. Makes sense to me. The dill-holes selling the phones are, themselves, isheep and fandroids. What else do you expect them to shill to know-nothings walking into the store?! Yes, the [platform] sucks people need to be fired, period. But they are sales people, and lets face it, our stuff doesnt sell. AT&T is a business, first and foremost. I blame the lack of market share on MS solely. If they gave the retailers the same incentives as crApple and Samsung, it would be different. Despite the "mobile first" hoo-ha, its obvious their attention is elsewhere. So, until then, dont go into a store and harass an employee whos job it is to sell phones and not EDUCATE the general public. I would love nothing more than to get to a solid 10-12% market share, but MS controls that. Yes, they do, dont even try to argue they dont. If you dont advertise a product, get it into the hands of celebs that the typical consumer mimics, we are <3%. And it seems their goal is to go after businesses, which is actually ok because they mostly use MS products. A PC in your pocket.... may decrease laptop sales a bit but would be great for the market share. This whole thread is turning into the typical "chicken and egg" discussion. The phones dont sell because the ones selling phones dont sell them. The phones dont sell because the ones making the phones dont promote them.
    11-22-2015 12:36 PM
  25. Geo Hutchings's Avatar
    LOL in England we don't have them on display yet, soon but least all the phone company's knew about it and Went in to vodfone they had Samsung, apple and Microsoft in a line right at the font of the store, in carphonewarehouse, they had a whole section for Microsoft including a demo Kinect to bowers all things windows phone and the staff was talking about windows phone to someone and they went a got one, it was a Lumia 640 for their son, they had 730, 930, 640 and 640xl on display, apple had a little corner and Samsung was just stack with the rest of android XD
    dlxMachine, Muessig and kingjah like this.
    11-22-2015 12:47 PM
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