Finally broke down and contacted support.
Abby: I have your order and I can see you ordered Microsoft Lumia 950 - Unlocked.
Abby: It shows the item is stuck to be processed in delivery. So what our internal team do is just process a refund for your order instead.
Abby: Since the charges has been refunded, you can just placed a new order.
You: The charges were only partially refunded. Has my order been canceled? I was never notified of that. I was notified my order was delayed until Dec14.
Abby: Let me check.
Abby: Oh, I can see the shipping fee hasn't credited yet. Let me just process the refund for your shipping fee.
You: No
You: Please don't make any changes
Abby: It will take 5-7 business days for the charges.
You: I do not want to lose my priority sequence
You: I do not want a refund. I would like my phone.
Abby: My apology, but the order has been refunded already because it has been stuck in process for a long time.
Abby: As a compensation, I will give you a $20 discount for purchase on Microsoftstore.com
You: That may be, but there are no phones available to purchase today, and I was one of the very first to pre-order on Nov16. I don't want to lose my priority in line.
Abby: I understand how you feel.
Abby: However, since the charges was already refunded, the order is no longer available to be process. What we can do is to process a new order once the product has been back in stock.
You: Unfortunately that is unacceptable. I was never notified that my order was canceled. To the contrary, I received a notification telling me to wait until Dec14. Simply going to the back of the queue will not work.
You: Could you please escalate my case?
Abby: The only resolution for this case is to just create another order once the item been back in stock. You can use the $20 code I'll be giving to you when placing the order.
You: Can you process a new order for me today?
Abby: The item is currently not available.
Abby: I cannot process your order today.
You: Therefore, could you please escalate my case?
Abby: Even I escalate your case, the only resolution is to placed a new order once it becomes available using the $20 code that I'll be providing.
You: I understand that is the information you have available to you right now. I believe there is additional information, since I received a notification to wait until Dec14. At no point did I request to cancel or refund my existing order.
You: Please escalate my case.
You: I would like to ensure that my new order is processed in a priority sequence.
You: I think that's only fair, after having waited this long
Abby: I will try my best, but I cannot guarantee that our escalation team will take your case since we already provided you a resolution.
You: Unfortunately you did not provide me a resolution. A resolution would be a Lumia 950.
Abby: You can process the order once the Microsoft Lumia 950 - Unlocked been back in stock.
You: Please escalate my case. I would like to be given a priority sequence in the queue. That is only fair, since I did not request my order from Nov16 to be canceled or refunded.
Abby: I'll do my best and update you if the case will be accepted by our escalation team. Here's the Case Number of the chat #########. In case you need further assistance, visit Microsoft Website and provide the Case Number.
You: How will I be contacted with progress updates?
Abby: I'll send you an email follow up once I get an update.
You: If I don't hear from you in a day or two, how can I reach you to request an update?
Abby: You can contact us back and provide your case number. Please give us 24-72 hours to check if we can escalate your case to our higher level of support.
You: OK. Will you also email if it is not accepted?
Abby: Yes. If not me, my supervisor will do give you a follow up regarding your case.
You: Thank you. Please do your best. I have waited a full month now.