1. Landsharkk's Avatar
    I've got two Lumia 950's. The first one we bought has sound issues. Both have the echo problem when receiving calls, but one of them also has an issue where incoming phone calls and txt messages produce no sound (no ring/txt message notification sound).

    Anyone else have this issue?

    We are about to go and replace the phone with a new one if we can't figure this out in a couple days.
    12-01-2015 11:40 AM
  2. ashram's Avatar
    I've got two Lumia 950's. The first one we bought has sound issues. Both have the echo problem when receiving calls, but one of them also has an issue where incoming phone calls and txt messages produce no sound (no ring/txt message notification sound).

    Anyone else have this issue?

    We are about to go and replace the phone with a new one if we can't figure this out in a couple days.
    I am going to give what seems to be a very "duh" answer, and I do not mean to insult you in any way, just need to check, since I had a similar "issue" with TXT notifications... Not everyone knows Windows like the back of their hand, and I just can't assume everyone does. IF you already tried this, then ignore.

    Go to settings - System - Notifications & actions and scroll down and tap on "phone" or"messaging" (not the on/off toggle, but the name itself)
    There you will see the notification settings for the phone or messenger, depending on the one you selected. you'll see if notifications are on, show notification banner, keep private on lock screen, vibrate, and sounds.

    make sure the important one ("notifications" ) are on and everything you want it set to on. If the 1st one was OFF, then that was your issue.

    Also, make sure quite hours aren't on (load up Cortana, hamburger menu on the top left, notebook and then quiet hours)
    if it's set full time, you will not have any call or txt notifications unless that person is on your breakthough list, or you manually check the phone.
    Last edited by ashram; 12-01-2015 at 01:55 PM.
    RumoredNow, Mesbah and dhugos like this.
    12-01-2015 12:16 PM
  3. Landsharkk's Avatar
    I am going to ask what seems to be a very "duh" answer, and I do not mean to insult you in any way, just need to check, since I had a similar "issue" with TXT notifications... Not everyone knows Windows like the back of their hand, and I just can't assume everyone does. IF you already tried this, then ignore.

    Go to settings - System - Notifications & actions and scroll down and tap on "phone" or"messaging" (not the on/off toggle, but the name itself)
    There you will see the notification settings for the phone or messenger, depending on the one you selected. you'll see if notifications are on, show notification banner, keep private on lock screen, vibrate, and sounds.

    make sure the important one ("notifications" ) are on and everything you want it set to on. If the 1st one was OFF, then that was your issue.

    Also, make sure quite hours aren't on (load up Cortana, hamburger menu on the top left, notebook and then quiet hours)
    if it's set full time, you will not have any call or txt notifications unless that person is on your breakthough list, or you manually check the phone.
    No worries. I'm a longtime windows phone user, but I will double check those settings. With the lack of sleep my Wife and I have been getting due to non-sleeping toddler and 6 month old, there's a strong possibility we are overlooking something simple. :)
    12-01-2015 12:53 PM
  4. vhl71's Avatar
    Same thing happened to me today - just a reboot fixed the issue
    RumoredNow likes this.
    12-01-2015 12:55 PM
  5. Deaconclgi's Avatar
    Same thing happened to me and my 950 and it wasn't fixed until I did a hard reset. My 950 stopped being able to send picture messages last night. I put my sim in the 830 and I can send picture mess perfectly fine.

    Looks like I am in for another hard reset. Sigh.
    12-01-2015 02:33 PM
  6. EMitchell's Avatar
    Looks like I am in for another hard reset. Sigh.
    I hate that moment - when you realize there's no alternative besides a hard reset.
    Deaconclgi and xzb6np like this.
    12-01-2015 02:45 PM
  7. Aaron Wiedman's Avatar
    I have had this issue as well for Notifications. I have everything turned on, I do have the general text tone and ring tone. However, my contact specific text tones will not work. Only the default text sound works. Also my other Notifications (such as new email, news update, etc) have no sound even though I have them set up. I have already reset the phone and done a "Fresh Install" but that has not fixed the issue. This has got to be some bug in the current 10 build.
    12-01-2015 03:39 PM
  8. Landsharkk's Avatar
    I confirmed on the phone that was having issues that all settings are correct.

    The no phone call or txt message sound is random. Resetting the phone allowed it to work a couple of times, then it goes silent after that. It's hit or miss.

    What irks me is that the Lumia 950 is exactly same hardware no matter which 950 you have, but there have been so many random and different issues. Should all or majority of the phones be experiencing the same issues? I mean, these are things that are popping up on the first day or two of use.
    12-01-2015 11:35 PM
  9. GreenScrew's Avatar
    Same experience on my Icon running the latest W10M build. I would guess its a O/S and not actual hardware/device issue.
    12-02-2015 11:27 AM
  10. Saml01's Avatar
    Can confirm, my ATT 950 does not audibly notify me of email, text messages or calendar. Pulling the battery to restart the phone fixes the issue temporarily but it comes back after a few notifications.
    12-02-2015 03:23 PM
  11. Saml01's Avatar
    Found the solution. That's what I get for clicking stuff carelessly.

    Open outlook, tap the ... at the bottom right, choose settings and then options. Midway you will you will see the notification settings. Click on "Play a Sound" and if you want "Show a notification banner". But the "Play a sound" was the culprit even though outlook notifications were enabled in the notifications and actions sub menu in settings.
    Mesbah likes this.
    12-02-2015 08:19 PM
  12. jayk82's Avatar
    My 950xl all of a sudden quit notifying me of text messages. Extremely frustrating.
    12-04-2015 11:57 AM
  13. caresrg's Avatar
    Problems for me as well. I've got the AT&T version. I am getting notification sounds for phone calls, Facebook messenger, and alarms, but only for texts or Azure Authenticator when the phone is awake (i.e., screen on). Not sure, but I think it has to be unlocked, too.
    12-04-2015 07:36 PM
  14. scolab's Avatar
    Same here with messaging. No notifications at all, not even banner display or a number showing on the pinned tile. Fortunately, I do get a notification through my Band otherwise I'd have to manually check periodically.
    12-08-2015 07:01 AM
  15. jayk82's Avatar
    I've reset my 950xl for the 2nd time, receiving texts again. We'll see how long that keeps up.
    12-08-2015 10:04 AM
  16. Nergard's Avatar
    I hear my ringtone for phone calls but not for text messages. The sms tone does sound when the screen is on though.
    12-08-2015 10:18 AM
  17. xzb6np's Avatar
    I was having an issue not being notified of texts by audio and found that if you don't have show notifications on the lock screen that you don't even get a audio notification. I think it's a bug.
    12-08-2015 10:25 AM
  18. EMitchell's Avatar
    I'm getting phone call notifications, text message notifications, calendar notifications, but not email notifications. I've got a valid tone selected, there must be some setting that I've got flipped incorrectly for email. Under notifications, I've got all the apps with notifications on except facebook and alarms and clocks. Under each of the apps, I've got the same settings, everything on except "Keep notifications private on the lock screen". Any other suggestions of places to check?
    12-08-2015 06:42 PM
  19. Ruben Tavares Teixeira's Avatar
    nokia lumia 925 build 10586.107 - no text messages sound notification. Have to check manually.
    Only delivery reports provide sound when sms is delivered, besides than that, I'm thinking in hard reset.

    interesting to note this happened only after update, so...bug?
    02-12-2016 07:26 AM
  20. ivokpop's Avatar
    I had no SMS notification at all!!!
    I fix it for my self using battery settings and allowing messaging app to run in background.
    Now sounds, notifications and counting SMS on the icon works again :)
    05-05-2016 11:10 PM
  21. Hoppman's Avatar
    Thank you, I have been fighting this one for a couple of weeks as I test new two different cellular services in my 950XL. Sure enough, I had Messaging + Skype disabled in the background.
    05-23-2016 01:37 PM
  22. konstantinos pikoulas's Avatar
    I'm having the same problem but I cannot walk through the process as it is written in your message. Can you please specify exactly the steps for me?
    08-03-2016 03:20 PM
  23. Dimitrije Dimitrijevic's Avatar
    Same problem here with 550. SMS sound only when screen is on. Nothing when is locked. Calls are ringing, though.
    12-11-2016 04:13 PM
  24. Dimitrije Dimitrijevic's Avatar
    Guys I've solved the problem with sound. Just turn on notifications on lock screen. That's it.
    12-14-2016 09:51 AM
  25. oscarodas's Avatar
    Thanks ivokpop, your suggestion solved my problem, for some reason it was off, now I get the sounds.
    01-12-2017 11:50 PM

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