1. mkenyon2's Avatar
    Yesterday I set up Windows Hello's Iris scan, and it was working great. Today I was trying to solve a problem with my email, and thought that Windows Hello was getting in the way. (Long story, see my other post.) I removed the settings for Windows Hello, but it didn't solve my problem. Now when I go back in to setup Windows Hello, it looks like it's scanning my eyes, but then gives me:

    Sorry, something went wrong
    Close Windows Hello, and then try going through the setup again.

    Is there anything I can do?
    12-02-2015 09:22 AM
  2. dKp1977's Avatar
    I would probably just try and soft reset the device and try over again.
    12-02-2015 09:28 AM
  3. mkenyon2's Avatar
    I would probably just try and soft reset the device and try over again.
    Nope, nice try tho.
    12-02-2015 10:02 AM
  4. mkenyon2's Avatar
    I finally got it to work. I did a Hard Reset, and it still didn't want to work right away, I just kept trying to set it up till it got it. It seems the setup is much more sensitive than using it. You have to hold it just right and have all the stars aligned when setting it up, but once it's set, just glance at the screen and it unlocks.

    I'm happy. I'm not messing with it anymore, just gonna use it the way it is.
    dKp1977 likes this.
    12-03-2015 08:55 AM

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