1. Jopl's Avatar
    My phone has started to freeze when unlocking it, and sometimes when exiting an application. It basically stays on whatever screen was currently being shown with the navigation bar active (the back button, windows key etc), but none of the buttons work. The power button and volume buttons also have zero effect.
    This happens with both Windows Hello enabled and disabled (I sort of thought it was windows Hello related, but it doesn't appear to be). Have other people been having this issue?
    12-03-2015 08:45 AM
  2. Jopl's Avatar
    Am I really the only one with this issue?
    12-04-2015 03:56 PM
  3. iosub's Avatar
    I'm having lots of restarts .. I'm think it's because the microsd card, I have to check with another one
    12-04-2015 04:07 PM
  4. tangledW's Avatar
    None of that here.

    I'm using a SanDisk 200 GB microSD, if that had anything to do with it.
    12-04-2015 04:31 PM
  5. ashram's Avatar
    if you are using an older or even a fake microsd card, it could cause issues... Maybe a slow card too?

    For that reason alone, I DO NOT buy microsd cards on eBay
    EMitchell and tangledW like this.
    12-04-2015 05:10 PM
  6. tangledW's Avatar
    if you are using an older or even a fake microsd card, it could cause issues... Maybe a slow card too?

    For that reason alone, I DO NOT buy microsd cards on eBay
    Absolutely not! I'm cautious when buying them on Amazon too.
    12-04-2015 06:59 PM
  7. iosub's Avatar
    None of that here.

    I'm using a SanDisk 200 GB microSD, if that had anything to do with it.
    My card is a sandisk 64gb extreme plus, just bought it from amazon :( I thought it was going to be fast enough
    12-05-2015 01:31 AM
  8. Laura Knotek's Avatar
    My card is a sandisk 64gb extreme plus, just bought it from amazon :( I thought it was going to be fast enough
    Did you buy it directly from Amazon or from a reseller that uses Amazon to fulfill its orders?
    12-05-2015 01:39 AM
  9. Blashkyrk's Avatar
    I have experienced one "freeze". Had the phone in my pocket and when I took it out it was stone dead. Screen black. Did not react to any buttons. I finally pulled the battery and then it was fine again. I didn't test a softreset. I have no SD-card and a brand new SIM-card.
    12-05-2015 03:54 AM
  10. Jopl's Avatar
    I am going to run a few tests without the SD card and see if it makes any difference.
    12-07-2015 12:24 PM
  11. iosub's Avatar
    Did you buy it directly from Amazon or from a reseller that uses Amazon to fulfill its orders?
    Direct amazon ..
    12-07-2015 02:07 PM
  12. Stoney109's Avatar
    I am having the same problem, I bought two 950's unlocked (dual sim) direct from the Windows store and both are freezing at random times. Neither have an SD card installed and have also tried with and without Windows Hello. Both have the latest update which hasn't fixed the problem. I stated these freezes are random but have noticed that one situation will cause a freeze most of the time. If while using the phone a text notification comes in on the top of the screen and I touch to see the text, the phone will freeze and the message will be lost. Anyone else have this problem?
    12-18-2015 07:57 AM

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