Lumia 950 Qi wireless charging: Display noise/interference

[sutt359]

Screen flicker on wireles charging

Hi everyone

Has anyone noticed screen flicker with wavy black lines when you place the 950 on a wireless charging pad?

 

[Peter Thornton]

Hi everyone.

When i charge my 950 in either the CR-200 car kit or the DT-900 Qi charger i get an anoying interference/noise/corruption of the display.
It's 100% sure that it is the Qi charging that causes this and it is most noticable when the screen shows white.

Microsoft Support in Denmark has testet their 950 with a DT-900 and has the same problem. But the help ends there. Their answer was: "Well have to pass this on to technical support" And when i asked what is was suppose to do with a ?500 phone that has display issues the answer was: "Hopefully the problem will be fixed in a future update"

So my question is: Do any of you have the same problem or is it just mine and MS DK's phones that have this problem?

Thornton

 

[sutt359]

Ha ha

I just posted about this... Im having the same problem but with my DT-900 and DC-50

Microsoft support was useless suggested i get the phone replaced.

 

[Peter Thornton]

Re: Screen flicker on wireles charging

Yep. I have the exact same problem and posted a thread about this just minutes ago (can't post link because i just signed up)
Microsoft is NOT very helpfull at all.

 

[Peter Thornton]

Microsoft Support in DK wouldnt even replace it. They just told me to wait until they technical department had looked at the problem, and that a future update hopefully solved the problem.

Even thu is many years since i studied electronics, i have a hard time seeing how a softwareupdate should fix such a problem.

 

[sutt359]

Indeed maybe they missed out some shielding somewhere. But your right i cant see how an update would sort this out.

They suggested to me i take it back to where i got it. MMMM that would be the online MS store.

 

[Peter Thornton]

They just told me now that "this is a known problem when restoring from a backup"
So they want me to reset the phone and start a clean install.... I dont see how this could have anything at all to do with the interference, but ill do it just to shut them up.

 

[MattLFC]

Re: Screen flicker on wireles charging

Not seeing this issue I'm in work typing on one now. None of my qi chargers at home cause it either - however none are official Nokia. What models are you using?

 

[Peter Thornton]

Re: Screen flicker on wireles charging

The CR-200 and the DT-900

 

[Peter Thornton]

Just did a reset and clean install without restoring a backup - and of course it didn't change a thing. The problem is still there.
Im gonna contact support again and ask for a refund/replacement - lets see how that fans out.

 

[EMitchell]

I've been using a DT-900 daily to charge my 950, and I don't see any display issues. What exactly does it look like on yours?

 

[YKinase]

I've seen interference on the screen as well when charging with a 3-coil charger (Lumia 950 unlocked). The phone also gets quite warm and even after being topped off at 100% charge it remains toasty on the charger.

 

[Peter Thornton]

I've been using a DT-900 daily to charge my 950, and I don't see any display issues. What exactly does it look like on yours?

Horizontal lines across the entire screen with a horizontal spacing of about ? cm and ?cm width. The line is darker that the background, so its most noticable on a white background.

And the lines move up/down - kinda like on an old TV set.

 

[sutt359]

I wonder if they have advanced replacement.

 

[Peter Thornton]

I wonder if they have advanced replacement.

They better have. My phone is my primary worktool, and i got rid of my old 930 an 830 when i got this.

I didn't by it directly from Microsoft, but the store where i bought it, will only take it in for investigation - which should take 1-2 weeks. And im not going to wait 1-2 weeks when the phone isn't even 1 week old.

 

[sutt359]

They better have. My phone is my primary worktool, and i got rid of my old 930 an 830 when i got this.

I didn't by it directly from Microsoft, but the store where i bought it, will only take it in for investigation - which should take 1-2 weeks. And im not going to wait 1-2 weeks when the phone isn't even 1 week old.

1 to 2 weeks. Here in the UK you have 14 days to reject for refund or instant replacement.

 

[Peter Thornton]

1 to 2 weeks. Here in the UK you have 14 days to reject for refund or instant replacement.

You only have that in DK if you bought it online and i bought it at a store - big mistake.

MS Support have escalated the issue, so lets see what happens.

 

[EMitchell]

Horizontal lines across the entire screen with a horizontal spacing of about ? cm and ?cm width. The line is darker that the background, so its most noticable on a white background.

And the lines move up/down - kinda like on an old TV set.

I switched mine to a white background app, then put it on the DT-900. Nothing showed up on the screen, no change at all.

 

[Peter Thornton]

I have just got a reply from MS regarding this, and their answer was: "Yes, the 950 screen will flicker when charging with 901 og 201 - that is not a error in neither your 950, 910 og 201"

So bascially they are telling me, that there is a design flaw in the 950 so that the intereference from the charging pad causes disturbences to the screen - but they won't fix it.

 

[mariusmuntean]

I have just got a reply from MS regarding this, and their answer was: "Yes, the 950 screen will flicker when charging with 901 og 201 - that is not a error in neither your 950, 910 og 201"

So bascially they are telling me, that there is a design flaw in the 950 so that the intereference from the charging pad causes disturbences to the screen - but they won't fix it.

The 930 had a similar issue when using Edge network. Same situation with interference. Total lack of quality control and mediocre inside build quality.