1. Hoff 07's Avatar
    The glance screen on my lumia 950 doesn't work anymore. It was working just fine and now it never comes up.. and now my phone won't even light up when I'm getting a call or text like it did before? Has anyone else fixed this issue somehow?
    12-07-2015 08:11 PM
  2. Ed Boland's Avatar
    The glance screen on my lumia 950 doesn't work anymore. It was working just fine and now it never comes up.. and now my phone won't even light up when I'm getting a call or text like it did before? Has anyone else fixed this issue somehow?
    You mean "has anyone had this issue?"

    You wouldn't have happened to put a screen protector on it recently have you?
    12-07-2015 08:42 PM
  3. Hoff 07's Avatar
    Yes I did put one on it but I think the issue started a few days later. Does it mess up a sensor or something?
    12-07-2015 10:10 PM
  4. InsGadget's Avatar
    Could it be the proximity sensor being triggered?
    12-07-2015 11:42 PM
  5. sklinger83's Avatar
    Did you put a screen protector on?
    12-08-2015 01:34 AM
  6. Hoff 07's Avatar
    I have a screen protector on it. I tried pulling up each side of it to see if it would help and it didn't..
    12-08-2015 02:09 AM
  7. Ed Boland's Avatar
    Yes, the proximity sensors are real sensitive on these phones and some types of screen protectors have been known to interfere.
    12-08-2015 07:50 AM
  8. Ed Boland's Avatar
    I have a screen protector on it. I tried pulling up each side of it to see if it would help and it didn't..
    I'd take it completely off, wipe the screen clean with a soft cloth, and restart the phone. (Hold down power and volume down buttons together for about 10 seconds until it vibrates)

    Then report back once Glance and everything is working again as it should.
    12-08-2015 07:56 AM
  9. Kevin Hosken's Avatar
    The glance screen on my lumia 950 doesn't work anymore. It was working just fine and now it never comes up.. and now my phone won't even light up when I'm getting a call or text like it did before? Has anyone else fixed this issue somehow?
    I have the same problem with the 950xl, but when I opened it on Christmas, it already had a screen protector on it. Did taking the screen protector off rectify the problem?
    Last edited by jmshub; 01-19-2016 at 04:49 PM.
    01-19-2016 04:33 PM

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