1. B1zzle's Avatar
    Is there away to reset this phone without losing the photos? I know my 1020 would.
    But it is stuck trying to download insider update, no other downloads work
    and it's so hot it feels like its going to melt, going on 2 hours now.

    (and no, power button plus volume button is not the reset i mean)
    12-08-2015 02:53 PM
  2. RTGent's Avatar
    Unless you're blocking backups, no reason everything should not return, including photos -just as with the 1020. Unlike with our 1020s, I'd try removing and replacing the battery.

    FWIW, I'm not enrolled in any insider program, and my install of build 10589 is going fine, just now it's already restarting following download and install --at about 35 minutes after launch. Good luck recovering everything...
    12-08-2015 03:13 PM
  3. jmajid's Avatar
    it will depend on whether you had the photos backing up to Onedrive or not and like has been said, whether you were also performing backups automatically or manually...
    certainly WANT to do a backup before any updates...
    12-08-2015 03:28 PM
  4. BSobotta's Avatar
    Had the same issue on insider. Had to do a hard reset. Fixed it.
    12-08-2015 10:35 PM

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