12-29-2015 01:22 PM
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  1. KimRM's Avatar
    Thanks for all those who offered words of support and suggestions to help fix my issues with the 950.

    Apologies to those who were upset by the title of this thread. Wasn't trashing the device, just the experience I was having with this one device I was sold.

    Hopefully the store will have a replacement in stock and I can give the 950 another try.
    You should get a replacement. You have a defective device no doubt.

    My experience with the 950 has been almost trouble-free.
    I had two annoying problems with it. The first during the first time setup, the restore from backup from my previous Lumia 830 messed the phone up big time with non-responsive apps, reboots, etc. Had to reset to factory and set it up without restoring the backup. Was no big deal really.
    Second thing was the battery.. had to charge it a couple of times a day for the first week. After that it got a little better, and after the 2 latest updates it last almost 24 hours with normal use.

    Point is, you should not have this much problems. Has to be a faulty device.
    12-23-2015 07:33 AM
  2. William Grafton's Avatar
    I feel like I have two different phones. It's a dual sim 950xl. I call them Lumia Jekyll and Lumia Hyde. Yesterday I used my phone for 36 minutes for phone calls and NOTHING ELSE. It was plugged in for 16 and a half hours out of an 18 hour stretch and the battery almost died on me 3 times. Being plugged into the wall while talking on the phone I lost 10% of my battery life. I lost the use of one of my two sim cards for about 5 hours that I know of. Bluetooth was going nuts and not properly connecting in my car. Also, I could have cooked eggs on my phone from the moment I picked it up off the charger in the morning until I finally turned it off in disgust at 8PM. Today, it's a different story. Not running hot. Both sim slots are working (though one gives me 4 bars while the other has only 2 and yes they're on the same network.) and my battery isn't disappearing. As far as apps, updates, & usage, NOTHING HAS CHANGED.
    12-23-2015 12:16 PM
  3. Bondte's Avatar
    Hey man, had similar issues till nearly throwing my phone through the window

    What works for me is removing sim and SD card.
    12-23-2015 12:37 PM
  4. kingjah's Avatar
    After building computers for 10+ years, I firmly believe these issues are caused by slightly faulty hardware. for example I would have a graphics card that was causing BSODs and other issues that would go away when it was replaced by an identical card. However the first card worked very well after a new driver update became available at a later date. I have experienced this many times where I had shelved a component only to find it working quite well after 6 months of so. My advice to you would be to get a replacement phone if you don't want to wait for firmware and driver updates to become available. I also understand there is an availability issue with these phone so that could also be potentially disheartening.
    12-23-2015 01:38 PM
  5. janner113's Avatar
    I have had the same problem. I've tried soft and hard resets several different times and still have not been able to install the .29 update. I'm going to ATT today and if they can't help am going try the Windows Store. I like the phone but am concerned: if I can't get this update, what about the one that is supposed o be coming out next month!
    12-23-2015 01:51 PM
  6. chasvs's Avatar
    LOL why should he return it, it's just the title of the thread that is stupid. He has problems downloading an update and there are workarounds, oh my god I can't get an update worst experience with a smartphone ever :D
    Exactly what I was thinking! I'd love to be working through these issues he has because it would mean I could get my hands on a Lumia 950 in the first place! Darn Verizon doesn't support them at all and I was stuck with a 2 year old Lumia Icon. I'm on an iPhone 6sPlus for now and hope Verizon supports a new Windows 10 phone next year!
    12-23-2015 02:04 PM
  7. chasvs's Avatar
    Wing-a-ding - When you get this sorted, please sign up for the Insider program? Could use more people who are willing to put a few minutes feedback in to help improve the platform if you run into future issues.
    Seriously? You want a user who has a little update challenge and calls it the worst experience ever on a smartphone on the Insider Program? I think that just means there'll be lots of complaining when something that is actually a bug comes along....
    12-23-2015 02:10 PM
  8. Dewg's Avatar
    LOL why should he return it, it's just the title of the thread that is stupid. He has problems downloading an update and there are workarounds, oh my god I can't get an update worst experience with a smartphone ever :D
    I think you missed the part where he said it was stuck in Airplane mode:

    my device/the OS seems to be buggy/faulty. Currently, the device appears stuck on airplane mode but can still get wifi.
    When I select Settings, then System when I try to select Phone the device appears to pause and then sends me back to the Apps List.
    So something is happening with the SIM where it's not registering on the network and he can't make a call out of the box. Faulty software update notwithstanding, it should be able to connect to a carrier and make a call out of the box. Hence we recommend he return it and exchange.
    12-23-2015 02:32 PM
  9. editguy's Avatar
    I see no problem with the thread title, although it might have been clarified by adding the word "my". I think, though, that the OP is clearly referring to his own experience with the phone. I do sympathize, though, with people who have problems with their newly purchased electronics. At the same time I would caution people about jumping to the conclusion that this is only a Microsoft problem. I am a high school technology teacher and I've had a steady stream of students bring me their Galaxies and iPhones that they're having serious problems with. Sometimes I'm able to help, sometimes not. They are all as frustrated as the OP when they come to me. If I'm not able to help, I advise them to return the phone if it's a new purchase. Unfortunately, these are problems that will persist because of the sophistication of modern electronics and software. Sometimes I'm far more amazed that so many work well than than that there are occasional serious problems.
    12-23-2015 03:24 PM
  10. wing-a-ding's Avatar
    Just an update:

    I took my 950 in and got it replaced for another 950. Tested it in store and Sim was recognised.

    Got it home and managed to update OS to .29 and then using the Insider App, got .36 installed.

    Been playing around and trying to set the device up.

    Have transferred some custom ringtones over but there appears to be an issue selecting a ringtone within the Settings/Personalisation/Sounds. Scrolling through the drop down 9/10 causes the settings to crash and get thrown back to Start screen. Even deleted the custom ringtones but does the same with the standard ringtones. Scrolling fast seems to cause this.

    Also noticed that even though I have set a pin and turned on Windows Hello, if you swipe the lockscreen up as soon as the screen turns on, it will by-pass both Windows Hello and the pin.

    Still getting used to the layout of the OS having been using mainly iOS and Android last 3yrs or so.
    12-23-2015 03:24 PM
  11. jeetu4444's Avatar
    Bro after u set windows hello...there is a timer even i was confused with it...u can set it the way u want....i kept it at 5 mins...
    wing-a-ding likes this.
    12-23-2015 03:53 PM
  12. desitunez's Avatar
    Nothing new here , lot of devices are faulty . Poor OOB expereince for many users.

    Amazon Germany have stopped selling these devices and advise they are faulty - thats pretty embarrising for Microsoft.

    This is what you can expect if there are no testers / quality control teams . All they rely on window insiders.

    ITEM IS BEING INSPECTED
    This item is available from various Marketplace resellers but not from Amazon.de. Customers have reported that the items in stock might be faulty or not according to their description on the website.
    We are working on a fix for this problem. This item might be available through a different reseller.


    12-23-2015 04:10 PM
  13. Josh Harman's Avatar
    Nothing new here , lot of devices are faulty . Poor OOB expereince for many users.

    Amazon Germany have stopped selling these devices and advise they are faulty - thats pretty embarrising for Microsoft.

    This is what you can expect if there are no testers / quality control teams . All they rely on window insiders.

    ITEM IS BEING INSPECTED
    This item is available from various Marketplace resellers but not from Amazon.de. Customers have reported that the items in stock might be faulty or not according to their description on the website.
    We are working on a fix for this problem. This item might be available through a different reseller.


    That's the 950 XL. This is the 950 forum.
    12-23-2015 06:41 PM
  14. mandong's Avatar
    Ever since I got the phone, it has been stuck on airplane mode so I can't even use the device as a phone.
    If you bought a phone and can't use it as a phone, why don't you just ask for a replacement instead of wasting time trying to fix it yourself?
    12-23-2015 08:15 PM
  15. kappatau808's Avatar
    Sorry to hear of your plight wing-a-ding, one SHOULD NOT have to jump through so many hoops in regards to something so simple, this plainly highlights MSs gross inconsistencies in their implementations across the board, thought the new "flagships" would fair better overall yet I'm reading way too many complaints about OS and hardware issues, definitely not for the faint-hearted... Time to walk the plank ;)
    had the phone for 5 days and did factory reset through settings the hard reset with the side buttons.even after all the resets and update to .29 my 950xl was slow, losing internet connection even if i was connected to wifi or had cell reception. installing SD card made it go really warm for some reason. and installing SD card made my videos stutter. apps not opening. tried windows recovery tool but download kept stopping after a few minutes, even went to forums to fix it and nothing. finally i had 2 calls i tried to answer and screen froze. so i just went blah going to return it for now and wait a few months. could have been just a bad phone but going to see what its like in a few months if i should jump back in.. but camera was awesome, battery life improved after all the resets. apps i use were available, some 3rd party but looked like 5th graders made them with all the giant letters
    12-23-2015 09:53 PM
  16. lumianut's Avatar
    I had a bunch of issues with the phone freezing and camera. Swapped it out for a new unit and it is working fine.
    12-23-2015 10:07 PM
  17. wing-a-ding's Avatar
    Bro after u set windows hello...there is a timer even i was confused with it...u can set it the way u want....i kept it at 5 mins...
    Cheers for that. Set it to Every Time
    12-23-2015 11:10 PM
  18. wing-a-ding's Avatar
    Downloaded a couple of Apps and found that they wouldn't load straight away. However after turning device off and back on, the Apps worked. Hope that's not meant to be the norm.

    Device battery died overnight (about 6hrs) from fully charged. Hopefully after a few charging cycles, battery life will improve.
    12-23-2015 11:20 PM
  19. slivy58's Avatar
    had the phone for 5 days and did factory reset through settings the hard reset with the side buttons.even after all the resets and update to .29 my 950xl was slow, losing internet connection even if i was connected to wifi or had cell reception. installing SD card made it go really warm for some reason. and installing SD card made my videos stutter. apps not opening. tried windows recovery tool but download kept stopping after a few minutes, even went to forums to fix it and nothing. finally i had 2 calls i tried to answer and screen froze. so i just went blah going to return it for now and wait a few months. could have been just a bad phone but going to see what its like in a few months if i should jump back in.. but camera was awesome, battery life improved after all the resets. apps i use were available, some 3rd party but looked like 5th graders made them with all the giant letters
    Yep it sounds like you may have gotten a dud but then again…

    There’s so much about MS, since Denim, that is so haphazardly being put forth, only stands to reason the new 950 and 950XL would follow suit, shoot, even W10 for PCs was the worst experience I’ve ever encountered with an upgrade.

    The whole affair is a shame because I personally don’t think any of this is helping the platform one bit, sure down the road things may get better yet each day missed is another day away from moving forward. It was a consideration of mine upgrading to one of the 950 series but after things appeared to be following the “same old path” we thought better of it, WP is/was appealing to me back in the W8.1 days but not in the sate it is in now, neither do I want to base my decision on the elusive “soon” because that has become like a broken record.
    wing-a-ding likes this.
    12-23-2015 11:34 PM
  20. Byrese's Avatar
    Downloaded a couple of Apps and found that they wouldn't load straight away. However after turning device off and back on, the Apps worked. Hope that's not meant to be the norm.

    Device battery died overnight (about 6hrs) from fully charged. Hopefully after a few charging cycles, battery life will improve.
    I say swap it out for a new one pronto. If u want to go to another OS I don't blame you. Why should you spend all your hard earned money for a headache of an experience. We can say what we want but I highly doubt this many ppl would be having ur types of problems on IOS (im not saying they dont have problems).

    And don't listen to these ppl on here. WP fans can sometimes get very defensive about the OS. I have no idea why some ppl r giving u a hard time on this thread. Smh

    Welcome to WC 😉
    12-23-2015 11:40 PM
  21. MerlotC's Avatar
    And don't listen to these ppl on here. 
    So would that include yourself :) Don't think its being defensive for people to point out that many (including myself) are not having any problems and love the 950.
    12-24-2015 12:19 AM
  22. Joel Earnest's Avatar
    I'm one of the lucky ones. Out of the box, I imported a backup from my 1020 and had the usual range of reported minor OS bugs. Got impatient to get x.29 and did a hard reset. I actually did two hard resets. After the first one, I couldn't access my start page. With the second one, I didn't import the 1020 backup and things have been fine since. Moreover, the x.29 update was immediately installed.
    Starting fresh with no backup is fairly painless, and all my apps I've ever downloaded were listed in the Store app under My Library, where I could download what I wanted back from the list.
    The only current bug that immediately comes to mind is with the Photos live tile--I can't get the slide show going of my favorites. By the way, I returned my 1020 to have the microphone problem repaired, and when I got it back, I saw it had been reset to Windows Phone 8. That original version of the Photos app sure was nice!
    12-24-2015 01:55 AM
  23. editguy's Avatar
    We can say what we want but I highly doubt this many ppl would be having ur types of problems on IOS (im not saying they dont have problems).
    And you would be highly wrong. Remember the iPhone with the "you're holding it wrong" ? ALL manufacturers experience problems with their devices. I run a video production Mac lab at a high school. We got 24 new iMacs a couple of years ago. Within two months three had to send three back for repairs and one had the screen fall off. In addition, I had constant freezes with FCPX editing software and had to do hard resets on the computers every day. They eventually got the bugs worked out but the point is that even the company that supposedly has no problems with their devices, has serious problems with some of their devices.
    anachrotech likes this.
    12-24-2015 02:20 AM
  24. craigbullock's Avatar
    Sorry to hear that dude. I am running .29 on my Lumia 930 and loving it. New features are great,
    12-24-2015 03:23 AM
  25. mikewp's Avatar
    The problem is that you know it's a update out there and now you are trying to force your new phone to update. The average people don't got for updating there phone out the box if the phone doesn't presents a update. You creating your own problems for being update greedy
    Two words...reading comprehension. Go back and read in detail what the OP explained in several posts. Spoiler alert: He wasn't update greedy.
    wing-a-ding and butarra like this.
    12-24-2015 05:19 AM
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