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12-29-2015 12:22 PM
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  1. wing-a-ding's Avatar
    Just purchased Microsoft Lumia 950 (unlocked) in UK.

    Current OS build on the device is 10.0.10586.0. Originally no updates were showing available until I conducted a factory reset.

    .29 update is available but device unable to update. Download stuck on 0%. Have tried factory resetting phone several time to no avail. Is factory reset same as hard reset?

    Got 0x800705b4 error once, when I left the device downloading for several hours. Checked internet but no one seems to know what generates this error code and how to resolve it. At least none that I have found.

    Downloaded Windows Device Recovery Tool but it just shows that I have the latest OS on my Lumia and that this is the same as that on the server despite there being the .29 update showing available on my device.

    Can't believe how buggy this OS is, especially coming from a major software company.

    How is it that some people on this forum seem to have no issues updating the OS on their Lumia 950 and yet others are stuck on downloading it?

    Any help would be greatly appreciated
    Justin Engel and butarra like this.
    12-21-2015 07:13 PM
  2. ashram's Avatar
    just like a desktop os, some people have issues, others don't. i'd say go ahead with the recovery tool. even if it is the same version, some have had great luck with their 950 after going that route.
    ven07 and rianext like this.
    12-21-2015 08:51 PM
  3. duncan0622's Avatar
    Connect your device to charger as update requires 40% up juice. When 10586.29 update stuck at 0%, just patience (At least it works for me, it takes more than half an hour to move forward).

    I have no major issue with this build, battery life is fine.
    rkamp, taymur, Argaron and 2 others like this.
    12-21-2015 09:25 PM
  4. wing-a-ding's Avatar
    Thanks duncan, it's reassuring to know, but I have left the device plugged in, overnight, whilst downloading the update and got the 0x800705b4 error again. My patience for this device is wearing very thin at the moment.

    Also when I factory reset, there is 30-odd apps that need updating and all show pending. One or two will show a downloading bar and will start downloading very slowly then the downloads stop.

    Am wondering if the issues are with Mircosoft's servers
    12-22-2015 02:45 AM
  5. wing-a-ding's Avatar
    Will give your suggestion a try. Thanks
    12-22-2015 02:45 AM
  6. Cryio's Avatar
    Better install Windows Insider, enroll in the program and then check for updates. You'll get the even newer .36 build as well.
    12-22-2015 03:02 AM
  7. busngabb's Avatar
    Send it back if you are not happy with it. It seems people either have very few issues or loads and if paying that much money, why suffer? Send it back and see if another one is better. There was a batch of faulty devices that held up UK pre-orders so perhaps you somehow ended up with one of those? My 950 was perfect out of the box. It doesn't reset, the camera is great, I don't remember it crashing and I'm really enjoying using it. In fact, the only negative for me is the gaming performance. Halo Spartan Assault just closes itself whenever you finish a level and with it being so old I doubt they'll fix that.
    jlzimmerman likes this.
    12-22-2015 03:10 AM
  8. Paolo Ferrazza's Avatar
    Send it back if you are not happy with it. It seems people either have very few issues or loads and if paying that much money, why suffer? Send it back and see if another one is better. There was a batch of faulty devices that held up UK pre-orders so perhaps you somehow ended up with one of those? My 950 was perfect out of the box. It doesn't reset, the camera is great, I don't remember it crashing and I'm really enjoying using it. In fact, the only negative for me is the gaming performance. Halo Spartan Assault just closes itself whenever you finish a level and with it being so old I doubt they'll fix that.
    LOL why should he return it, it's just the title of the thread that is stupid. He has problems downloading an update and there are workarounds, oh my god I can't get an update worst experience with a smartphone ever :D
    Last edited by Paolo Ferrazza; 12-22-2015 at 07:14 AM.
    12-22-2015 04:23 AM
  9. Jealy666's Avatar
    Just purchased Microsoft Lumia 950 (unlocked) in UK.

    Current OS build on the device is 10.0.10586.0. Originally no updates were showing available until I conducted a factory reset.

    .29 update is available but device unable to update. Download stuck on 0%. Have tried factory resetting phone several time to no avail. Is factory reset same as hard reset?

    Got 0x800705b4 error once, when I left the device downloading for several hours. Checked internet but no one seems to know what generates this error code and how to resolve it. At least none that I have found.

    Downloaded Windows Device Recovery Tool but it just shows that I have the latest OS on my Lumia and that this is the same as that on the server despite there being the .29 update showing available on my device.

    Can't believe how buggy this OS is, especially coming from a major software company.

    How is it that some people on this forum seem to have no issues updating the OS on their Lumia 950 and yet others are stuck on downloading it?

    Any help would be greatly appreciated
    Bought my 950 yesterday & had similar issues.

    Run a system update, this sorts it.
    12-22-2015 04:32 AM
  10. wing-a-ding's Avatar
    Paolo F

    Not sure why you think the title of thread is stupid, but you're open to your opinion.

    If there are workarounds, please share.

    So far have factory reset the device. Many times.

    Tried downloading overnight whilst on charge. Resulted in 0x800705b4 error.

    Tried Windows Device Recovery Tool, re-installing OS and attempting update on device. So far downloading stuck at 0% for last 1.5hrs.

    I would desperately like the download to succeed hence why I'm not yet ready to return the device.
    12-22-2015 05:37 AM
  11. wing-a-ding's Avatar
    Jealy999

    What exactly do you mean by run a system update?
    12-22-2015 05:42 AM
  12. wing-a-ding's Avatar
    Cylo

    Is it too late to enrol on the Windows Insider?

    Having problems with updating apps on a clean device, so not sure if can even begin to install other apps.

    Will give it a try once my current download of OS update either miraculously succeeds or fails miserably.
    12-22-2015 05:46 AM
  13. TechFreak1's Avatar
    Cylo

    Is it too late to enrol on the Windows Insider?

    Having problems with updating apps on a clean device, so not sure if can even begin to install other apps.

    Will give it a try once my current download of OS update either miraculously succeeds or fails miserably.
    Sorry to hear you are having issues with the update. Have you tried a different WiFi source?

    It may be down to faulty packets?

    I had a similar issue with an old router and one of the preview builds. Changed routers and update downloaded fine.

    To identify if the router is a fault, do a ping test. You will need to open command prompt and type in ping (your router's ip address - it's usually called gateway).

    In regards to the insider programme you can opt-in and opt-out any time you like.

    Here is the store link.

    microsoft.com/en-us/store/apps/windows-insider/9wzdncrfjbhk

    You will need to sign in with the same Microsoft account set up on your phone.

    I'm currently on the road, so there will be a delay in responding :(.
    12-22-2015 06:07 AM
  14. RUCKUS_US's Avatar
    I am very tech savvy and I rarely run into issues with this I buy. But if I do I never have a hard time figuring out how to fix it. The phone isn't your issue. It's the software so your headline is misleading.
    12-22-2015 06:16 AM
  15. RUCKUS_US's Avatar
    Hey try this out. Boot your phone up, go into the store app and download windows insider and use the day ring option and update. Then go to the settings in your phone and watch it update
    12-22-2015 06:18 AM
  16. wing-a-ding's Avatar
    TechFreak

    Thanks for the link and will give it a go if the current download fails.

    So far the download has reached 100% (taken about 2hrs) and it's been at 100% for a further 1hr.
    12-22-2015 07:18 AM
  17. wing-a-ding's Avatar
    RUCKUS_US

    The title of the thread is a statement of fact. I have a Microsoft Lumia 950 and it has been an excruciating experience so far. It was not designed to mislead or trash Microsoft or the Lumia 950.

    If the feeling's change with successful updates of the OS then I would be the first to praise the device if it is praiseworthy. At the moment I have not been able to test the device.

    But thank you for the advice about the Windows Insider app. Will definitely give it a try if the current download fails
    cracgor and Tom Snyder like this.
    12-22-2015 07:24 AM
  18. Jealy666's Avatar
    Jealy999

    What exactly do you mean by run a system update?
    Settings > Update & Security > Phone Update.

    The out of box issues (no apps updating) went away after an update.
    12-22-2015 07:32 AM
  19. wing-a-ding's Avatar
    Jealy666

    Unfortunately, this is what I have been trying for the last 24hrs.

    Since I re-installed the OS using Windows Device Recovery Tool, the update to .29 seems to be progressing, albeit very slowly. It has taken about 2hrs to download the update, another 1.5hr stuck on 100% and now it's finally showing "preparing to install updates"

    Fingers crossed it'll complete the update without issues.
    RUCKUS_US likes this.
    12-22-2015 07:47 AM
  20. wing-a-ding's Avatar
    Bummer!!

    Install failed again with the same error code
    12-22-2015 08:14 AM
  21. KimRM's Avatar
    Why are you so desperate for that update? You'll get it sooner or later. Just relax.
    RSB54 likes this.
    12-22-2015 08:29 AM
  22. wing-a-ding's Avatar
    Factory resetting the device again.

    Will try the Windows Insider suggestion
    12-22-2015 08:36 AM
  23. Paolo Ferrazza's Avatar
    Paolo F

    Not sure why you think the title of thread is stupid, but you're open to your opinion.

    If there are workarounds, please share.

    So far have factory reset the device. Many times.

    Tried downloading overnight whilst on charge. Resulted in 0x800705b4 error.

    Tried Windows Device Recovery Tool, re-installing OS and attempting update on device. So far downloading stuck at 0% for last 1.5hrs.

    I would desperately like the download to succeed hence why I'm not yet ready to return the device.
    Well because I think that I would not judge a smartphone experience by a problem with an update, thus my opinion about the title...

    1st option: wait for next update and see if situation improves
    2nd option: download insider app and enroll in fast ring, reboot, look for updates
    3rd option: go to system-storage and delete all temp files and see if the download works
    4th option: 2+3
    5th option: hardreset, do not login with your microsoft account, stop all updates in store, download windows insider logging you microsoft account with the just once option and enroll in fast ring, reboot, update should show up and install.

    I did 5th option and it showed.
    Josh Harman likes this.
    12-22-2015 08:44 AM
  24. wing-a-ding's Avatar
    Kim

    my device/the OS seems to be buggy/faulty. Currently, the device appears stuck on airplane mode but can still get wifi.

    When I select Settings, then System when I try to select Phone the device appears to pause and then sends me back to the Apps List.

    Hoped the OS updates will remedy my issues but can't install the update to .29.

    May just return the device as I've had it for nearly a day and a half and have been unable to get any use out of it.
    12-22-2015 08:52 AM
  25. wing-a-ding's Avatar
    Paolo

    thank you for the suggestions.

    It's not just the updates.

    Ever since I got the phone, it has been stuck on airplane mode so I can't even use the device as a phone. Thought getting the update might help.

    The update shows but fails to install giving the error code.

    Am currently trying to install the Windows Insider app, so will be giving that a try
    12-22-2015 09:00 AM
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