08-19-2016 02:27 PM
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  1. Yannie Boy's Avatar
    Not only am I not able to get the latest firmware....which I realize I'll just have to sit and wait....but for reason...my 950 still refuses to see any updates past .29 no matter what "Ring" I'm in. :( Sad panda
    Justin Engel likes this.
    02-15-2016 12:45 PM
  2. anon(5383410)'s Avatar
    I called AT&T and asked to have my phone replaced. I am on the next plan and I was told that they do not have any 950's and they are not going to sell them anymore. The only thing they told me I could do is pay for an upgrade or take the phone to a Microsoft Store and see if they will honor the warranty. The rep. I spoke with said not to go with any Microsoft or windows phone because they are no good. He kept saying I should get an Apple phone. I guess I'll try a Microsoft store, but its about 75 miles away so hopefully this weekend.
    You might want to try calling AT&T again and speaking to a different rep. It's possible that rep didn't know WTH they were talking about and just chose to try and sell you what their boss told them to promote. A lot of them don't take the time to learn about WP and aren't trained, and their boss likely tells them if they don't have a real answer just try shoving an iPhone or Galaxy down their throat.
    WPmunkey likes this.
    02-15-2016 12:55 PM
  3. theRealDarkFact's Avatar
    I had that problem as did friends with our 920s. So this round we just bought our phones and use straight talk to avoid att poor service and ridiculous pricing and the apple-centric sales pitches.
    02-15-2016 01:15 PM
  4. Krystianpants's Avatar
    Unfortunately, it looks like my prediction will be correct; the firmware will arrive at quarter-past never. AT&T is the evilest corporation ever, except for all the other ones.
    It could be they found bugs during testing which is why ms released a newer one after. The question is whether the current bugs people are suffering are worse than what a new firmware update would introduce without testing . Then there's the fact that at&t likely had a list of issues based off customer feedback and to push an update that doesn't fix the issues could anger customers. So it's better to only make them go through the update process if in fact it helps with their issues. Next is the new build is likely ready for production. If so why not wait and do both the firmware and build at the same time. Less updates for customers. People don't like sitting there an hour for an update only to have to do it again week it two later. my guess is both firmware and latest OS will be pushed together on at&t.
    Charles Hinkle and jbowyer1 like this.
    02-15-2016 01:29 PM
  5. webwevers's Avatar
    So, I was able to get to a Microsoft store this weekend. They confirmed that I had to have AT&T replace it. I called AT&T again and this time they are sending me out a refurbished one. They did say that they are having to replace a lot of the first batch they got in.
    02-16-2016 10:29 AM
  6. Kai Schrimpf's Avatar
    Hello,

    I am not quite clear on how these updates are supposed to be delivered.
    I bought the Unlocked 950 Dual Sim directly from the MS Store.

    While I do get the latest OS Build through insider fast ring, I am not receiving the Firmware updates.

    Is this still controlled by AT&T even though the phone is not AT&T branded?
    Are there ways to get the update installed any other way, or do i have to wait for AT&T to release it?

    If all that is true, kind of defeats the purpose of an unlocked phone, unless I am doing something wrong.
    02-16-2016 11:20 AM
  7. swanlee's Avatar
    So ATT is still two FW updates behind
    02-16-2016 04:57 PM
  8. C A T F I S H's Avatar
    Hello,

    I am not quite clear on how these updates are supposed to be delivered.
    I bought the Unlocked 950 Dual Sim directly from the MS Store.

    While I do get the latest OS Build through insider fast ring, I am not receiving the Firmware updates.

    Is this still controlled by AT&T even though the phone is not AT&T branded?
    Are there ways to get the update installed any other way, or do i have to wait for AT&T to release it?

    If all that is true, kind of defeats the purpose of an unlocked phone, unless I am doing something wrong.
    You well be ok because it is unlocked. Now I remember, you have to unenrolle from the preview program, then download the firmware and reenroll in the preview program.
    02-16-2016 05:15 PM
  9. KaiserKai's Avatar
    You well be ok because it is unlocked. Now I remember, you have to unenrolle from the preview program, then download the firmware and reenroll in the preview program.
    Thanks Mate.
    However this is not working for me.
    I un-enrolled from the preview program but do not see any Firmware updates coming through.
    My only fallback is that I am already on the .107 build from the preview, which I dont think has hit the production ring yet.
    So maybe that causes a disconnect??

    Other than that, no clue why I shouldn't get the Firmware update.
    02-16-2016 06:57 PM
  10. InsGadget's Avatar
    Based on what others have posted here over the past couple months, it seems the unlocked phones in North America still have some geographic tie-in to AT&T firmware decisions. So unlocked NA 950/XLs should have the same firmware schedule as AT&T.
    02-16-2016 07:10 PM
  11. gahbmwm5's Avatar
    So ATT is still two FW updates behind
    Yes indeed!

    Dec. 2015: Firmware: 01078.00027.15506.020xx
    Jan. 2016: Firmware: 01078.00038.16025.390.xx

    Nice...huh :(
    02-16-2016 07:55 PM
  12. KaiserKai's Avatar
    Based on what others have posted here over the past couple months, it seems the unlocked phones in North America still have some geographic tie-in to AT&T firmware decisions. So unlocked NA 950/XLs should have the same firmware schedule as AT&T.
    Wow. Seriously?
    Now that blows tremendously.

    Thanks for the info. Really absolutely no point in buying an unlocked phone then... What a bummer.
    02-16-2016 08:08 PM
  13. kwill's Avatar
    Based on what others have posted here over the past couple months, it seems the unlocked phones in North America still have some geographic tie-in to AT&T firmware decisions. So unlocked NA 950/XLs should have the same firmware schedule as AT&T.
    That is actually not correct. If you have an unlocked 950/XL in NA you aren't tied to ATT's "crappy" release schedule. You ARE however tied into releases in general for NA (which aren't necessarily prioritized over other countries). I have an unlocked 950 XL and after unenrolling from preview being sure set your phone back to "Production" builds (it's an option when you remove yourself from enrollment in the program) I got the first firmware update right away. However, the second firmware update has yet to hit any NA phones (at least not in the US).

    Wow. Seriously?
    Now that blows tremendously.

    Thanks for the info. Really absolutely no point in buying an unlocked phone then... What a bummer.
    See what I mentioned above. You should've at least received the first firmware update already. Just be sure that you select "Production" builds when you go through the process of removing yourself from the Insider Program in the app.
    02-16-2016 08:42 PM
  14. KaiserKai's Avatar
    See what I mentioned above. You should've at least received the first firmware update already. Just be sure that you select "Production" builds when you go through the process of removing yourself from the Insider Program in the app.
    Thanks much.
    That makes more sense to me.
    I do have the 01078.00027.15506.020xx firmware indeed, so i guess patience is a virtue :)
    I have set everything back to production builds, so should all play out from here.


    Thanks again for you help.
    kwill likes this.
    02-16-2016 08:51 PM
  15. gahbmwm5's Avatar
    That is actually not correct. If you have an unlocked 950/XL in NA you aren't tied to ATT's "crappy" release schedule. You ARE however tied into releases in general for NA (which aren't necessarily prioritized over other countries). I have an unlocked 950 XL and after unenrolling from preview being sure set your phone back to "Production" builds (it's an option when you remove yourself from enrollment in the program) I got the first firmware update right away. However, the second firmware update has yet to hit any NA phones (at least not in the US).



    See what I mentioned above. You should've at least received the first firmware update already. Just be sure that you select "Production" builds when you go through the process of removing yourself from the Insider Program in the app.
    kwill,

    Thank you sir for this information..:)
    02-16-2016 09:08 PM
  16. InsGadget's Avatar
    That is actually not correct. If you have an unlocked 950/XL in NA you aren't tied to ATT's "crappy" release schedule. You ARE however tied into releases in general for NA (which aren't necessarily prioritized over other countries). I have an unlocked 950 XL and after unenrolling from preview being sure set your phone back to "Production" builds (it's an option when you remove yourself from enrollment in the program) I got the first firmware update right away. However, the second firmware update has yet to hit any NA phones (at least not in the US).
    Ahh good to hear, hadn't noticed anyone confirm it on here.
    02-16-2016 10:29 PM
  17. kwill's Avatar
    You all are most welcome. I totally get how some of the information from the forums is so scattered that you don't know what is correct. Lol
    02-17-2016 05:46 PM
  18. ashram's Avatar
    You all are most welcome. I totally get how some of the information from the forums is so scattered that you don't know what is correct. Lol
    Very true..... and there is also a ton of misinformation..... for a bit, people swore up and down that AT&T controlled the firmware regardless if you had an unlocked/unbranded phone on their network.
    02-17-2016 06:36 PM
  19. Chris Turek's Avatar
    Are you seriously complaining right now because another country got the same firmware update that was pushed out to us two weeks ago? You're really tired of waiting a couple of weeks for updates?

    Man, people around here are seriously self-entitled.

    Someone call Microsoft and tell them they aren't allowed to have a Christmas / new years holiday. They have to work so this guy can get his updates.
    Funny how dumb this comment from 1/06/16 looks on now 2/18/16 after a second firmware update was already released for the Unlocked 950/XLs
    02-18-2016 02:46 AM
  20. Albatross2's Avatar
    Should the new "Release Preview" ring also allow this firmware update, or must one go all the way to the production ring to get it when available in North America?
    02-18-2016 09:19 AM
  21. gahbmwm5's Avatar
    Should the new "Release Preview" ring also allow this firmware update, or must one go all the way to the production ring to get it when available in North America?
    Yes, you will need to opt out of the Preview Release Ring via Windows Insider app, reboot, then once again opt in for 'Production Ring'...reboot, then check up for Windows 10 Mobile device update... (if you have AT&T branded 950/950XL)----->we are still stuck unfortunately on stock firmware:01078.00017.15454.290xx
    Great info above regarding NA (North America) unlocked 950/950XL devices..
    02-18-2016 09:46 AM
  22. Gary Berns's Avatar
    I got my phone on day of release. Had the choice of paying MS $550 or so or paying
    ATT $149 with new two year contract. ATT had never pushed denim to my 925 and I knew this could happen again.
    And it is. However, updates are not worth $400 to me. Will get them when and if I get them. Made the choice and not ******** about it.
    02-18-2016 09:46 PM
  23. runamuck83's Avatar
    What are they waiting for?!!?!
    02-18-2016 10:11 PM
  24. realwarder's Avatar
    What are they waiting for?!!?!
    They are too busy playing with the next iPhone
    02-18-2016 10:28 PM
  25. sheldon cohn's Avatar
    I received the firm update, but did't have a SIM card installed. The carrier shows NAM CV, even though I'm with ATT
    Last edited by sheldon cohn; 02-19-2016 at 09:11 AM. Reason: added information
    02-19-2016 09:10 AM
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