1. Alex Rodriguez Jr.'s Avatar
    So, last week I upgraded my girlfriend's phone from the 1020 to the 950. Phone is great except for what appears to be crappy call quality. When I call her, 80% of the time it is almost as though I can hear EVERYTHING in her background, a far cry from the phenomenal sound cancelling of older Lumias. There is also often an echo. Today she was at the supermarket and I swear to god all I heard were the registers, carts, and other customers. I could barely hear her. Is this normal for this device? Faulty firmware? Faulty hardware? Thanks in advance.
    01-08-2016 10:59 PM
  2. YKinase's Avatar
    This may be caused by having "hey Cortana" enabled. It was addressed AFAIK in OS updates. Try disabling it: Cortana->Notebook ->Settings
    01-09-2016 08:44 AM
  3. rickms80's Avatar
    It's not a hardware issue. It's a know issue with Cortana interfering with incoming calls. To be more specific, the Hey Cortana feature is the culprit. Turning off Hey Cortana should fix the issue.
    01-09-2016 08:46 AM
  4. Alex Rodriguez Jr.'s Avatar
    This may be caused by having "hey Cortana" enabled. It was addressed AFAIK in OS updates. Try disabling it: Cortana->Notebook ->Settings
    It's not a hardware issue. It's a know issue with Cortana interfering with incoming calls. To be more specific, the Hey Cortana feature is the culprit. Turning off Hey Cortana should fix the issue.
    And Hey Cortana keeps the external mics turned on during a call? It's truly frustrating. I'll ask her to try it. The echo that it causes during calls makes me hate speaking to her.
    01-09-2016 01:30 PM
  5. rickms80's Avatar
    And Hey Cortana keeps the external mics turned on during a call? It's truly frustrating. I'll ask her to try it. The echo that it causes during calls makes me hate speaking to her.
    I can confirm there hasn't been a software update for the at&t variant of the 950 as of today.
    01-10-2016 05:06 PM
  6. ncxcstud's Avatar
    Are you sure its not HD Calling that you're experiencing?
    01-10-2016 08:22 PM
  7. rickms80's Avatar
    Are you sure its not HD Calling that you're experiencing?
    HD calls sound great! Noise cancellation works with HD voice too, well...until Hey Cortana breaks that. But no, Hey Cortana still interferes with those incoming calls too. All the noise that supposed to be cancelled out just sounds clearer now. ;-)

    Anyways, to keep those incoming HD calls background noise free hey cortana has to stay off for now. Hopefully, once these newer firmware and windows updates go they live they might fix it.
    01-10-2016 09:16 PM

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