950 - Hardware problems or OS/firmware
After 2 useless chat sessions with Microsoft support, I'm hoping someone here can help. (I've searched the forums and don't see this addressed, but if it has, I apologize in advance.) I'm having multiple problems with my 950, and with the one I bought my daughter at the same time (AT&T). The phone restarts randomly, locks up or has lengthy delays waking up, and won't power back up after shut down unless I either plug it in to power or do a soft reset. Since I'm having similar issues with my daughter's phone, I'm guessing it's an issue with the OS. But the only answer I got from Microsoft is "use the recovery tool", without any explanation for what it was I am to use it for.
I guess I'm just asking for some guidance. Are other folks having the same issues, or does this sound unique to my phone. I hate to go through the hassle of a hard reset/recovery tool if it's it just going to be a waste of time.
Any help would be appreciated.
After 2 useless chat sessions with Microsoft support, I'm hoping someone here can help. (I've searched the forums and don't see this addressed, but if it has, I apologize in advance.) I'm having multiple problems with my 950, and with the one I bought my daughter at the same time (AT&T). The phone restarts randomly, locks up or has lengthy delays waking up, and won't power back up after shut down unless I either plug it in to power or do a soft reset. Since I'm having similar issues with my daughter's phone, I'm guessing it's an issue with the OS. But the only answer I got from Microsoft is "use the recovery tool", without any explanation for what it was I am to use it for.
I guess I'm just asking for some guidance. Are other folks having the same issues, or does this sound unique to my phone. I hate to go through the hassle of a hard reset/recovery tool if it's it just going to be a waste of time.
Any help would be appreciated.