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  1. robert peake's Avatar
    quick question on build 71 and im having all sort of issues with batteryand emails not syncing. ive doen the hard reset but i reinstall everything from scratch or do i restore froma back up. or is that encouraging more problems.

    reset done so back to where i was, went in to windows account and cant see the apps which have downloaded in the past, im sure in the past you could resend it to the phone maybe i'm thinking of the 8.1 software. so not really sure if i should restore from a back up of yesterday or download apps all again, massive pain if its the latter.
    Last edited by robert peake; 02-05-2016 at 04:12 PM.
    02-05-2016 03:51 PM
  2. PhineasTD's Avatar
    This may sound simple minded, but have you tried simply rebooting the phone? Also, roll through all of your settings, sub menu's, and double check your configuration. I've noted that some updates have changed my configurations back to original. My wifi and APN settings in particular get reset.

    I see a lot on these forums about individuals 'hard resetting' their devices...and it DOES have some merit in certain circumstances...but it isn't the end-all solution either. Keep in mind that a hard reset simply reverts the phone back to factory settings for what ever OS is currently on board, recovering all original settings and specs, and then overwriting what is currently on the device. It is neither a format nor a 'clean' install. The freshly install OS just doesn't see what ever rogue data might remain from the hard reset.

    Try the back-up, that's what it's there for, and hopefully that'll be your solution.
    02-05-2016 06:44 PM
  3. robert peake's Avatar
    thanks i wish i held on to a reply, i ended u resetting then i thought everyone must be reinstalling there apps as a back up would just bring all the bad stuff back so ive been doing that aswell. fed up isnt the word. seriously

    thanks for replying i dont know whether to abandon my fresh install of the apps or jsut restore froma back up
    02-06-2016 04:58 AM
  4. William Sanderson's Avatar
    thanks i wish i held on to a reply, i ended u resetting then i thought everyone must be reinstalling there apps as a back up would just bring all the bad stuff back so ive been doing that aswell. fed up isnt the word. seriously

    thanks for replying i dont know whether to abandon my fresh install of the apps or jsut restore froma back up
    All of your apps are available through the store in your library for reinstallation. You can do a clean install or reinstall and restore data.
    02-06-2016 07:17 AM
  5. robert peake's Avatar
    thanks i actually wiped it again and did a restore from a a back up, do you always have to re sign in to all your apps/emails etc.
    02-06-2016 07:42 AM

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