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03-08-2016 09:33 AM
48 12
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  1. Jeff Merritt1's Avatar
    I agree 100% I did the "System Restore" fresh and it seems to be working okay for now...however I am still stuck with the original OS build...it hasn't updated at all...I am in the Insider Program, I've opted Out, opted In...and still nothing. It's honestly one of the worst experiences with a phone I have ever had.
    03-01-2016 04:50 PM
  2. William Stovall's Avatar
    Anyone with grievances with your Lumia 950 can send it to my house at...
    03-01-2016 05:21 PM
  3. RuleOfSines's Avatar
    Thanks, I feel all warm and loved.
    Its good advice for anyone with a sketchy 950. Mine is generally a hot mess after updates until I wipe it.
    03-01-2016 05:53 PM
  4. MerlotC's Avatar
    Had my 950 since launch and except for a short time before the first update, I've had great battery life (much improved over my 920) and no problems. Have had it freeze recently editing a photo with the latest Redstone build but overall love the phone.
    03-02-2016 01:55 AM
  5. SkullyHB's Avatar
    I've had some issues, but not as bad as the OP. My battery life has generally been good, except when I shoot a lot of pictures or video, which is to be expected. It's MUCH better than my 1020 used to be. It does get warm at times with heavy use, but no more than any other phone I've owned.

    My biggest problems are the random reboots. Some days it's fine, other days it will reboot between 1 and 5 times throughout the day. Most of the time I'm not doing anything exceptional with it - e-mail, 6Tag, Tweetium, etc. Also it occasionally drops my cellular data connection - sometimes it gives me a 'no service' indicator, other times it just stops communicating without notice, and I have to reboot it in order to get it working again.

    I've tried getting on the Insider program (slow ring) to get the 107 update early which did nothing to fix the issues. I've done a reset with and without restoring from a backup, but no change. Issues like the cellular data which involve the radio stack make me believe that the firmware update will help, so I'm anxiously waiting for AT&T to get off their butts like the rest of you.
    03-02-2016 10:37 AM
  6. curseoftheninja's Avatar
    I have an ATT Lumia 950.

    What a terrible phone. I share your frustration. Lots of reboots, running hot, app crashes or freezes.

    It's a perfect example of MS taking advantage of its most loyal fans. They knew what they had when they released it, yet they did it anyway.

    When my contract is up, I will be looking at non-Windows phones.

    I would suggest tweeting at @Lumiahelp and @attcares. They need to know how bad these phones are and how unhappy customers are. I was tweeting about a problem, and someone else chimed in that he was having problems too.

    Does anyone know an email address where we can send in complaints?
    Last edited by curseoftheninja; 03-02-2016 at 01:08 PM. Reason: typo
    03-02-2016 01:08 PM
  7. Quatermash's Avatar
    It seems a strange thing; I've had my (UK) 950 since the end of December and after the first major update it's been rock solid; it's probably the only mobile I've had when I've genuinely double-taked over how much battery I have left after a relatively heavy day; I usually flick battery saver on in the morning but it's been impressive stuff so far...
    03-02-2016 04:53 PM
  8. vartanarsen's Avatar
    Windows Phone 8.1 for the WIN!
    03-02-2016 06:41 PM
  9. RuleOfSines's Avatar
    I have an ATT Lumia 950.

    What a terrible phone. I share your frustration. Lots of reboots, running hot, app crashes or freezes.

    It's a perfect example of MS taking advantage of its most loyal fans. They knew what they had when they released it, yet they did it anyway.

    When my contract is up, I will be looking at non-Windows phones.

    I would suggest tweeting at @Lumiahelp and @attcares. They need to know how bad these phones are and how unhappy customers are. I was tweeting about a problem, and someone else chimed in that he was having problems too.

    Does anyone know an email address where we can send in complaints?
    I feel like Microsoft has actually done an okay job since launch, there have been a ton of insider updates, and 3 firmware updates for this phone. If we hadn't gone with AT&T branded models we may actually have gotten a good experience. Would be nice if Microsoft could push AT&T to release these updates, but they may not have all that much clout.
    curseoftheninja likes this.
    03-02-2016 06:56 PM
  10. erasure25's Avatar
    When you got lemons... make lemon drop martinis!!
    mary beth hale likes this.
    03-02-2016 08:06 PM
  11. sinime's Avatar
    I'm having issues with random reboots and it randomly will loose the connection with ATT (shows the 5 bars with a circle that is crossed out and the only way to get it back is a reboot)... hoping the firmware (if/when released) fixes the issue, but now I'm wondering it I should maybe look into a warranty claim (or is this just an issue with the firmware???)
    03-02-2016 10:13 PM
  12. Tempest790's Avatar
    My two 950's (my wife and mine) have had constantly had issues. Ours are both AT&T branded phones we bought new.

    Since the latest update that just came out, my phone won't even update store apps anymore or allow me to download new apps. It just errors out.

    Sure, I could just factory reset the phone. But why bother?

    I pre-ordered two Galaxy S7's. I'm not an Android fan, but at least there are more options available. I think Microsoft really dropped the ball on the 950.
    03-03-2016 05:52 PM
  13. jaaks's Avatar
    I agree. Microsoft really dropped the ball with the release (or non-release) of the 950 family. I fully intended to buy the phone in December but was unable to buy the XL in the windows store. This, after I had received the email that it was available. In hindsight, I'm glad it was unavailable. Reading the forums, I saw many problems reported. Plus, the app gap seems to be widening instead of narrowing. I've had some apps that are no longer supported on the Windows Phone OS. It's really a shame... I've went from a Windows Phone family of 4 to a family of 3 for iOS and I'm anxiously awaiting my Samsung Galaxy S7 Edge to arrive next week.
    03-04-2016 10:12 AM
  14. jbowyer1's Avatar
    Plus, the app gap seems to be widening instead of narrowing. I've had some apps that are no longer supported on the Windows Phone OS. It's really a shame... I've went from a Windows Phone family of 4 to a family of 3 for iOS
    Ugh, I know that feeling. I love my 950 and put up with the app shortcomings of WP/W10M, but I'm considering changing my parents over from WP8 phones (a 1520 and a 640) to iPhones, as twice now they've had friends tell them about apps that aren't available on WP. It's a shame when the app gap even affects my ancient (77 and 68 year old) parents, and I feel guilty having to explain that they're missing out on something because of the mobile OS I choose for them due to my personal preference. They're not techies and wouldn't know the difference between WP, iOS, and Android any more than they'd notice whether they were using a Samsung vs LG vs Kenmore refrigerator.
    03-04-2016 10:37 AM
  15. Loiselle's Avatar
    Until yesterday, I defended my Lumia 950. I defended it tooth and nail.

    But secretly, I was in pure hell. I bought the phone on day 1 in November. Between then and Feb. 20th, I was at my local AT&T Repair Center 8 times to have it swapped out. All the same reasons...

    Random resets to the tune of 10+ a day. Could have been more, but this was just what I noticed. It would sometimes occur in the middle of a phone call or just using the Facebook app.

    Overheating. The battery at times felt like it was a griddle on full blast. Hot to the touch.

    Screen becoming unresponsive to touch. Device would freeze for minutes at a time.

    So, after the 8th visit to the AT&T Service Center, I broke down and contacted an AT&T specialist. I told them all the issues I've been having. I'd explain to them each and every reason I was making these visits to the repair center. I finally broke down and said "I just want a device that will work when I pick it up to use it. Right now, I don't have that with this less than 4 month old phone."

    The people at AT&T gave me 2 options. The first being a BRAND NEW Microsoft Lumia 950. Not a factory refurbish, or anything of that nature. In addition to that, I would be allowed to keep the existing 950 I already had. Not bad, but at this point, I'm done with the frustration. The second being at no cost to me, other than to continue to make my Lumia 950 NEXT payments, any Android device, including the upcoming Galaxy S7 or S7 Edge. Again, I would just have to continue to pay my Lumia 950 NEXT payments.

    I stated my zero interest whatsoever in any Android device. (I'm not a fan of the ecosystem AT ALL.)

    She said there was nothing else they could do.

    I took a deep breath and asked "what about an iPhone?" Now, to be clear, I'd rather stick with Windows right now. But being completely honest, I had to put my fanboy flag down, as all I want is a phone that will just work when I pick it up.

    She stated that because of some deal with Apple, there's nothing she can do there for me in regards to an iPhone.

    I thanked her for her time, and asked what my payment would be to close the account.

    Yesterday afternoon, I walked into my local Verizon store. Went through the paces, and when I left, I had an iPhone 6S Plus 64GB, Verizon service, and peace of mind. Peace of mind knowing that Verizon is going to pay the balance off of what I owe. Peace of mind knowing that I'm not going to look down at my phone on the table that is in the middle of a reboot.

    I already miss the Windows 10 Mobile Ecosystem, Seriously. But I had to make a choice. Be a fanboy tooth and nail, or have a device that works.

    I chose the latter.


    In closing, knowing my luck, now that I have an iPhone, Microsoft will soon officially announce the Surface Phone, and it will succeed where all Windows Phone devices have failed before it. I just know it.
    03-04-2016 04:18 PM
  16. DLong4's Avatar
    I'm considering following in your footsteps. This branded AT&T 950 is the pits, I believe from the lack of firmware updates by the carrier. I had purchased mine up front on almost the same day you had acquired yours. My AT&T rep suggested that apart from enrolling in the Next plan, that I could sell it to someone else and recoup some of my money. It would be a very cold-hearted thing to do to anyone, to foist this AT&T phone onto anyone else. I'm trying to hold on for the firmware vaporware updates, as each morning the alarm might actually anunciate to wake me up and I won't be late for work, or the camera and the built-in flash utility might not fail or disappear this day, or Edge might have a connection to the network, or the caller to my phone might not hear a horrible echo every time, etc. Short of AT&T vaporware, I might just limp along and jump ship to the next appropriate Windows10 device, but never an AT&T branded phone again.
    bh5213 likes this.
    03-04-2016 11:59 PM
  17. philharmonik's Avatar
    I tried factory resetting my 950 this morning. The hands free texting stopped working entirely (even when set to always on). Once the reset was complete, it was on Windows 8.1. Shouldn't it reset back to W10??
    03-05-2016 02:23 PM
  18. ncxcstud's Avatar
    the only issue that I have been having with my 950 is that at times when the phone has been 'asleep' for an extended period of time it takes a few seconds or so for the screen to become responsive. At first, i thoguht it was because of the tempered glass screen I had on it... So, I took it off and still have that issue. If/when the firmware update gets pushed by ATT, I might just hard reset the phone then and hope that that fixes it... I'm running the latest Insider Preview build.
    03-05-2016 02:47 PM
  19. InsGadget's Avatar
    On AT&T 950, Fast Ring since day 1 in November. Battery life has improved significantly (I can leave it unplugged overnight and only lose about 10-15% of battery), although it still sucks down fast during actual use. The screen is a huge power draw, but I feel is worth it due to the excellent image quality. I have had a few random resets since November, but I wouldn't consider it a huge problem. I am annoyed by the ever-widening app gap; TuneIn Radio, for instance, has a perfectly working UWP app that they won't even bother to re-enable for Windows 10 Mobile, and probably never will. Makes me sigh.

    I recommended Windows Phone 8 for people like my parents, who don't need apps, and just want something simple and effective. I don't recommend Windows 10 Mobile for anyone, though, unless (like me) they have zero interest in the Apple or Google ecosystem. Even then, I would recommend a WP8.1 device for most people. W10Mobile just SUCKS, plain and simple.
    03-05-2016 02:50 PM
  20. richwolf's Avatar
    Had mine since day one with no problems.
    03-06-2016 05:25 PM
  21. runamuck83's Avatar
    Had mine since day one with no problems.
    If it's an AT&T variant I find that hard to believe
    03-07-2016 06:55 AM
  22. uselessrobot's Avatar
    Yesterday I noticed my phone reset itself for the first time. It's probably happened before, but I've never seen it occur myself.

    What I've been experiencing with increasing frequency is that the messaging app is incredibly unstable. Sometimes it takes multiple attempts before it starts up. Other times there's lag when I try sending messages. It locks up for a moment before the message sends, assuming it doesn't crash in the process.

    Smartwatch functionality with the Band is intermittent. I've given up on using it for anything other than fitness tracking, but every so often I discover that it's working properly. Then when I start using that functionality for a couple of days it breaks again.

    There's no other way to put it; this phone is garbage. Of course, I'm on AT&T which means I'm locked out of firmware updates, but from what I keep reading here it doesn't look like those help a whole lot.

    What really gets me is how starkly the mobile OS contrasts with Windows 10 desktop, which I find to be very stable and immensely useable. If my Lumia 950 has done anything, it's make me less confident about the future of Windows and Microsoft in general. It's really galling that they botched these phones so badly, where even core functionality is unstable.
    03-07-2016 11:07 AM
  23. MerlotC's Avatar
    Ive had no significant issues with my day one att 950. Was a bit buggy before first upgrade but had no problems with 107 build. Now on latest Redstone I have had a couple freezes when editing photos and a random reset but overall still functions fine. It is my only phone (for personal and my business) and hasn't let me down.
    03-08-2016 09:33 AM
48 12

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