1. Windows Central Question's Avatar
    I had just charged my phone. It was on the lock screen on the table when I noticed it lit up and had a blue screen with a sad smiley. It shut itself off and restarted several times to only reach the blue sad screen. I have no phone functions at all. I tried soft reset, took the battery out for awhile but I am unable to get it past Microsoft black screen then to the blue screen. Help me please. I am going out of town in 5 hours with no sleep and need my phone!
    03-17-2016 04:14 AM
  2. Adarsh Shiragannavar's Avatar
    You need to use the Windows Phone Recovery tool provided by Microsoft and reset using the instructions.

    03-17-2016 06:14 AM

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