1. Windows Central Question's Avatar
    I have tried the Microsoft recovery tool - that does not recognise my device; Lumia 950 is not on it;
    I have tried hard reset as described on forum - the exclamation mark will never come up
    What can I do?
    03-30-2016 02:40 PM
  2. Chintan Gohel's Avatar
    I have tried the Microsoft recovery tool - that does not recognise my device; Lumia 950 is not on it;
    I have tried hard reset as described on forum - the exclamation mark will never come up
    What can I do?
    I believe the app to use is windows device recovery tool.
    Can your pc recognise and access your phone via the cable?
    04-01-2016 08:51 AM
  3. ashram's Avatar
    just to make sure, you are using the recovery app from here: Windows Device Recovery Tool: FAQ - Windows Help right?
    Chintan Gohel likes this.
    04-01-2016 02:50 PM

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