1. gmannewt's Avatar
    I am hoping someone can help me. I have build 390. When I go to glance screen settings under extras, I press on the button for glance screen, menu opens up for a second, then closes.it continues to do this. Was working fine, all of a sudden glance stopped working and I have the above mentioned menu problems.
    Thanks
    krishna T likes this.
    05-09-2016 07:12 AM
  2. charlatan1978's Avatar
    Can you double check your build version?
    390 doesn't stand out as a known build.
    05-09-2016 07:37 AM
  3. jeetu4444's Avatar
    Mine has just started background pic on glance automatically...weird...i did no update or anything...earlier back ground button on glance was greyed out...not suddenly on it's on it started
    krishna T likes this.
    05-09-2016 09:40 AM
  4. gmannewt's Avatar
    Core build, 1130.122 (01078.00038.16025.39000)
    Thanks
    05-09-2016 11:32 AM
  5. gmannewt's Avatar
    I forgot to mention, multiple soft resets. I wont do another hard reset. Im a hardhead and don't believe I should have to do hard resets on something that is supposed to work.
    05-09-2016 10:04 PM
  6. gmannewt's Avatar
    Anyone?
    05-10-2016 09:45 PM
  7. charlatan1978's Avatar
    Hi, your comment in post 5 'Im a hardhead and don't believe I should have to do hard resets on something that is supposed to work', doesn't give much confidence to would be helpers.
    If you go to settings > system > about, click 'more info' and what is your OS build?
    Also if you go to the store and check 'downloads and updates', does it show any updates for Glance?
    05-11-2016 06:21 AM
  8. Deepak's Avatar
    Try this:-
    1.) Go to Settings > System > Storage > This device/SD card > Apps & games.
    2.) In the first, search box, type "Glance screen" OR scroll down the list until you find it.
    3.) Once found, tap on it and click Uninstall.
    4.) Then re-install the same Glance screen app from the Store. Get it here.

    Then go back to Settings and see if the glance settings under Extras are working or not. Hope that helps.
    05-11-2016 07:01 AM
  9. gmannewt's Avatar
    Core build is listed above, I cant copy and paste it. There are no updates avail. I went to the storage setting and the uninstall button is greyed out and I cannot press it.
    05-11-2016 04:26 PM
  10. Summer_Moon's Avatar
    I wont do another hard reset. Im a hardhead and don't believe I should have to do hard resets on something that is supposed to work.
    Do a hard reset. It does not matter whether you feel you should not have to. You have to do a hard reset. Like someone else mentioned, that comment does not really give people a reason to help you out if you are unwilling to do what will fix it.
    charlatan1978 likes this.
    05-12-2016 02:04 PM
  11. gmannewt's Avatar
    I am willing, I don't like the fact that I may have to. I was hoping some other solution would work.
    05-12-2016 05:29 PM
  12. Michael Bromley's Avatar
    Putting my experiences with this problem for anyone else who encounters it.

    Had same problem w/ a new phone (warranty replacement w/ clean install) where the Glance app won't load or, when it does, all options are grayed out. Here's what happened:
    1. Got a notification that Glance needed to update.
    2. Glance stopped working.
    3. System updated to latest OS (.420), and Glance still not working.
    4. Unable to uninstall Glance from Storage/Apps (thanks for the suggestion, Deepak)
    5. Did a hard reset
    Glance working now.

    Unfortunately I did not see this post about removing the battery before I ran a hard reset: http://forums.windowscentral.com/mic...ml#post3410120, so I don't know if that would have worked.
    06-22-2016 09:30 AM

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