08-13-2016 11:59 AM
28 12
  1. maevinj's Avatar
    My ATT 950 is dropping the data connection. I have to either turn on and then off airplane mode or go into setting and switch data off and then on to get data back. I don't know whether the problem is .318 or my phone. I received my replacement phone on the day .318 came out.
    Anybody else having this issue?
    05-12-2016 10:25 AM
  2. curseoftheninja's Avatar
    Same thing happened to my ATT 950. I had to restart or do the airplane mode thing.

    Add it to the bug list of this amazing "flagship."
    05-19-2016 05:29 PM
  3. Player Piano's Avatar
    I have had this problem for quite a while now. Long before the latest update .318. Mine is unlocked single sim GB CV.
    05-19-2016 05:59 PM
  4. Zephyr716's Avatar
    This usually happens to me once a day. I have to restart the phone to get signal again :/
    05-20-2016 02:16 AM
  5. maevinj's Avatar
    When did you guys purchase your phone? The 950 that I bought new from ATT never had this problem, but apparently this refurb does....
    05-20-2016 10:09 AM
  6. BikeMrown's Avatar
    Bought 2 950's from AT&T at launch. I saw the network failure issue from the beginning but was sporadic. However, by the new year it had become daily and sometimes multiple times. I had the device replaced and it went back to like at launch. The slow increase in frequency occurred again and when there was some other hardware issue that showed (wouldn't accept a charge), I had it replaced (around April). My wife's original 950 is just starting to show the increase in network frequency. I definitely am a power user compared to her. I've tried public release, Slow, and Fast preview rings, but none of them have any impact on it. Really annoying to miss important client phone calls and family emergencies because your phone decides to stop being a phone and not tell you about it. I have not found anyone that knows what is causing it (hardware, firmware, OS, network, etc). It can't be too prevalent because not even the AT&T support forums mention it much and people are far less likely to deal with it or figure solutions out on their own.
    maevinj and curseoftheninja like this.
    05-20-2016 11:31 AM
  7. ashram's Avatar
    not so much dropping, but on a 5 mile stretch into Vegas, there is a section with no signal (on any carrier). I have noticed that when the phone is in my pocket or glove compartment, it will not re-register onto the network when I exit that dead zone. I'd have to put it into airplane mode and exit it for it to reconnect.
    05-22-2016 01:09 PM
  8. sinime's Avatar
    Mine is dropping connection too. I found this on Microsoft's site and thought I'd share, although I don't know if it will fix the issue or not (BTW, the person in the thread has 2 devices they are trying to fix). I'm going to give it a try tonight...

    ask that you be disconnected and reconnected to the ATT network on both devices (refresh the connection) (THIS IS NOT CANCELING YOUR ACCOUNT AND REACTIVATING...IT IS SIMPLY JUST REFRESHING YOUR CONNECTION BETWEEN THE SIM IMEI AND THE ATT NETWORK)

    Once they understand what you are asking and start, you will need to power cycle the devices for them to do so and when the devices turn back on, should be reconnected.

    this will help to reconnect the phone and ensure that the k-sub-I security for the network to your device is in tact.

    Lumia 950 loses cellular connection...but doesn't - Microsoft Community
    Laura Knotek and maevinj like this.
    05-24-2016 05:12 PM
  9. maevinj's Avatar
    Mine is dropping connection too. I found this on Microsoft's site and thought I'd share, although I don't know if it will fix the issue or not (BTW, the person in the thread has 2 devices they are trying to fix). I'm going to give it a try tonight...

    Just to update. I've been working with AT&T "advanced Tech support" or some non-sense. The other day he did disconnect and reconnect my phone. It worked for a few hours and then the issue happened again.

    Lumia 950 loses cellular connection...but doesn't - Microsoft Community
    05-25-2016 09:56 AM
  10. sinime's Avatar
    The guy at ATT gave me a new sim card. So far, so good. Although it hasn't even been 24 hrs yet.

    One thing I did notice, my connection seems a little faster. I don't ever recall getting over 15Mbps down on speed tests, but after the sim swap, I managed to get 32Mbps down in an area where I had a full 5 bars.

    When I got home I tested against my wife's 950xl. We were both around 2 bars... I was getting around 8-16 down and she was consistently getting around 60% of that.
    05-25-2016 10:52 AM
  11. dacarter77's Avatar
    Mine is doing this too. Slow track, build 1005.
    05-26-2016 11:58 PM
  12. sinime's Avatar
    Since I got the new SIM, I haven't had a disconnect... I did do a restart on Friday to try and fix an issue with Cortana (restart didn't help, think it's an issue on MS' side)
    05-29-2016 08:10 PM
  13. Hoku001's Avatar
    I have an ATT 950 that does this as well. I'm not on the insider program. I toggle airplane mode switch as well.

    I started taking screen shots of my phone every time this happens so I can document how often this happens and the hopes of maybe finding some pattern. In the month of May, it happened 4 times. I see no rhyme or reason how or why this happens.

    How's the new SIM card?

    Super annoying problem.
    06-01-2016 05:21 PM
  14. sinime's Avatar
    Well crap, connection cut out on my way home. So I'm curious, is this a hardware issue I should be trying to get fixed OR a software issue MS "should" be fixing?
    NosmoRex likes this.
    06-01-2016 07:08 PM
  15. NosmoRex's Avatar
    Same problem for me with my AT&T 950. It only seems to drop when I'm at home. My previous Lumia 920 NEVER lost signal anywhere. I'm a Fast Ring Insider, but it sounds like the version of the OS isn't to blame. The current Fast Ring builds seem pretty stable, and I'm liking the phone a lot more now, but I'd really like to get the signal issue fixed.
    06-01-2016 08:40 PM
  16. Hoku001's Avatar
    Just wondering if we're all seeing the same thing. When my phone drops off my carrier's network, I don't get calls or text messages. If I'm someplace where I'm on Wifi, everything else works; emails, apps and games, and other notifications etc...I just have to notice that the signal indicator bars across the top of the phone, I'm getting that "no" symbol to tell me I have no signal.

    Makes me wonder how many times I've missed this issue and just not noticed it - as I don't get texts or phone calls all day long every day. I'm wondering if my phone ever re-acquires itself the network, or if the only thing that gets it back is a restart or the airplane mode trick we all found "fixes" the problem.

    Any ideas if this is a Windows 10 or a specific Lumia 950 thing?
    06-02-2016 02:41 PM
  17. maevinj's Avatar
    I still receive call. I loose the data symbol (LTE or 4G). I only have this problem after I have been using my phone for a Hotspot.
    06-03-2016 10:11 AM
  18. sinime's Avatar
    When it drops the connection, I don't get calls, texts, or data.
    06-06-2016 12:46 AM
  19. Keith Jacobs's Avatar
    Yes Hoku, we are seeing the exact same thing. I've missed a number of calls and texts and I'm now losing my connection multiple times a day. Not sure if it's a software or hardware problem but it definitely never happened with Nokia-produced phones. :-(
    06-06-2016 10:17 AM
  20. Hoku001's Avatar
    After a factory reset this weekend, I'm afraid to say I'm still having this issue. Today my GF EMAILED me to tell me to call her! She said "your phone is probably doing that disconnect "thing" again, so call me when you see this." Yup, that's what I'm reduced to. I can only guess how many other calls I miss from everyone else who doesn't know that I own this 'premium' phone.
    06-08-2016 02:54 AM
  21. I Like Cheese's Avatar
    I have ATT 950 as well and have been randomly having the same issue since I got the phone. Strange thing is I had this happen once on my stock 920, but it was about a month before I got my 950 so I just ignored it as a one off issue. Now that I have the 950 it happens randomly every month. Like everyone else, I can't nail down what triggers it. It happened just last night, was showing LTE bars like nothing was wrong but nobody could call or text me. Had to reboot the phone. New phone, new SIM, have done the last 3 TH updates and the problem still happens.
    It might sound strange but it seems to happen most frequently on Tuesdays. I cant figure it out.
    06-08-2016 09:35 PM
  22. Vasrias's Avatar
    Now as you said that I remember I had this problem too on my L925. Maybe this is a W10M issue and not a L950.
    06-08-2016 11:34 PM
  23. I Like Cheese's Avatar
    Originally posted by Vasrias
    Now as you said that I remember I had this problem too on my L925. Maybe this is a W10M issue and not a L950.
    06-09-2016 08:24 AM
  24. maevinj's Avatar
    My issue is it doesn't say LTE or 4G, it just has the bars to the left. Mine is definitely related to using my phone as a hotspot, as when I don't, I don't experience any issues.
    06-09-2016 10:42 AM
  25. I Like Cheese's Avatar
    So this happened again tonight but I was able to get a rough time of when it happened. I sent out a text message around 5pm and never got a reply. I remembered that around that same time, I tried using Cortana to set an alarm for the next morning. But Cortana got hung up in the voice command process, and I just hit the Start button and went back to the home screen and said i'll deal with it later. After that time roughly, I never was receiving text messages. Didn't realize it till I got an email around 9pm from my friend asking if my phone was screwed up again.
    So, I'm wondering and it might be a long shot, if Cortana is somehow getting stuck and causing this. I also noticed that my battery had drained down to about 25% which is unusually low considering it was basically sitting with little to no use today. Anyways, I am going to test by leaving Cortana turned off for the indefinite future and see how it goes. Don't know if anybody else has maybe noticed this or wants to try as well.
    06-25-2016 12:24 AM
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