1. bert631's Avatar
    I have a new Lumia 950 with latest OS installed: 10.0.10586.420.
    From the first minute I've used the device, I'm unable to use Bluetooth. In the Bluetooth menu, the Status = OFF and greyed out. So I'm not able to switch Bluetooth ON.

    After 2 - 3 -... soft resets, it suddenly works again. But only for some hours.

    I've already done 2 hard resets, same story. It works for a very short time.

    Can someone advise me what to do?
    Attached Thumbnails bluetooth.jpg  
    06-23-2016 06:02 AM
  2. Chintan Gohel's Avatar
    I have a new Lumia 950 with latest OS installed: 10.0.10586.420.
    From the first minute I've used the device, I'm unable to use Bluetooth. In the Bluetooth menu, the Status = OFF and greyed out. So I'm not able to switch Bluetooth ON.

    After 2 - 3 -... soft resets, it suddenly works again. But only for some hours.

    I've already done 2 hard resets, same story. It works for a very short time.

    Can someone advise me what to do?
    since you've tried a hard reset, either try using windows device recovery tool to do a fresh install or install an insider fast build
    06-23-2016 06:18 AM
  3. bert631's Avatar
    I'm going to try the recovery tool now.
    It seems a new Firmware update is available, so fingers crossed.

    Hardware issue is not a possible cause?
    06-23-2016 08:55 AM
  4. Chintan Gohel's Avatar
    I'm going to try the recovery tool now.
    It seems a new Firmware update is available, so fingers crossed.

    Hardware issue is not a possible cause?
    the better option is that firmware update - that might be the solution
    06-23-2016 09:25 AM
  5. bert631's Avatar
    Fresh installation including firmware update, but still the same problem.
    winrecovery.png

    Edit: It's even worse now. Even after 5 soft resets, Bluetooth is still not enabling.
    I'll try the insider's slow ring, should be 10.0.14367.0?
    Last edited by bert631; 06-23-2016 at 11:04 AM.
    06-23-2016 10:19 AM
  6. bert631's Avatar
    Latest slow ring installed: 10.0.14367.0
    Next a hard reset without restore to keep it as standard as possible.

    -> Still unable to activate Bluetooth, this is ridiculous!!

    I see no other choice then to return it?

    Unbelievable that simple basic functionality is still not working in 2016. They should better stop spending time on continuum and other gimmicks to make something reliable and working.

    What a disappointment
    06-23-2016 04:16 PM
  7. Chintan Gohel's Avatar
    Latest slow ring installed: 10.0.14367.0
    Next a hard reset without restore to keep it as standard as possible.

    -> Still unable to activate Bluetooth, this is ridiculous!!

    I see no other choice then to return it?

    Unbelievable that simple basic functionality is still not working in 2016. They should better stop spending time on continuum and other gimmicks to make something reliable and working.

    What a disappointment
    if after firmware update, hard reset, slow ring update and all other methods do not work - then it's quite possible that your bluetooth hardware could be faulty. It could have been failing slowly over time and now it has failed completely

    I'm assuming your device is still under warranty?
    06-24-2016 01:09 AM
  8. bert631's Avatar
    Device was received on Monday, so only 4 days old.
    I will return it on DOA.

    One more update: When I do a battery pull long enough, it starts to work. But 10 - 15 minutes later it's over and out again.

    Thanks for the ideas
    06-24-2016 03:21 AM
  9. realwarder's Avatar
    Sounds like faulty hardware if a hard reset didn't address it. Testing on Production builds would be better than Insider.
    Chintan Gohel likes this.
    06-24-2016 10:29 AM
  10. bert631's Avatar
    New device received today.
    Works like a charm, so it was a hardware malfunctioning
    Chintan Gohel, TgeekB and aximtreo like this.
    06-25-2016 08:38 AM
  11. TgeekB's Avatar
    Yup, this can happen with any device. It's just hard to determine if it's the beta software or hardware with W10M.
    06-25-2016 10:30 AM

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