1. MarkRae's Avatar
    Hi,

    UK, Microsoft Lumia 950, Windows 10 mobile, 02.

    Every so often, this handset loses its connection both to the O2 network and to my home wi-fi. Calls go straight to voicemail. However, if I use the handset to, e.g., call voicemail, it picks up the connection to O2 and wi-fi again.

    I can understand disconnecting wi-fi in order to save battery life but disconnecting from the phone network is just daft! I've looked for a setting somewhere to sort this, but can't find one.

    Does this sound like a hardware fault with the handset itself?

    Any assistance gratefully received.

    M
    07-17-2016 11:16 AM
  2. realwarder's Avatar
    Sounds like a software or firmware bug rather than hardware. There is a firmware for 950 rolling out soon. Not in UK yet. You could do a backup and hard reset and restore to see if the OS. I would also stick with production OS rather than insider incase it is a bug in insider builds.
    Chintan Gohel likes this.
    07-17-2016 05:28 PM
  3. Chintan Gohel's Avatar
    07-18-2016 12:59 AM
  4. maevinj's Avatar
    Hi,

    UK, Microsoft Lumia 950, Windows 10 mobile, 02.

    Every so often, this handset loses its connection both to the O2 network and to my home wi-fi. Calls go straight to voicemail. However, if I use the handset to, e.g., call voicemail, it picks up the connection to O2 and wi-fi again.

    I can understand disconnecting wi-fi in order to save battery life but disconnecting from the phone network is just daft! I've looked for a setting somewhere to sort this, but can't find one.

    Does this sound like a hardware fault with the handset itself?

    Any assistance gratefully received.

    M
    I was having this issue. I went and enrolled in the insiders program, and selected the insider Release Preview ring. Whatever version it's on solved my problem.
    Chintan Gohel likes this.
    07-20-2016 02:54 PM

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