1. Jeff Merritt1's Avatar
    Perhaps it could be my battery and I need to order a new one. I experiencing random reboots, sometimes endless reboots. I have hard reset multiple times and even restored twice nothing seems to be doing the trick. Any help would be appreciated. I'm about ready to throw my phone in the ocean, and get a Galaxy 7 Edge.
    08-28-2016 11:25 PM
  2. Chintan Gohel's Avatar
    Perhaps it could be my battery and I need to order a new one. I experiencing random reboots, sometimes endless reboots. I have hard reset multiple times and even restored twice nothing seems to be doing the trick. Any help would be appreciated. I'm about ready to throw my phone in the ocean, and get a Galaxy 7 Edge.
    maybe you can throw the phone across the ocean to me?

    Can you check that the battery is firmly in position? A person with a similar situation found that the battery was loose and he used sheets of paper to firmly push the battery in place
    abhishek singh21 likes this.
    08-29-2016 01:54 AM
  3. Jeff Merritt1's Avatar
    It is pretty well seated in there... of course after writing the comment I didn't have any issues...I love to hate the phone. Honestly, unless The Surface Phone blows me away... this probably will be my last Windows Phone it has become masochistic to support Windows Mobile.
    Chintan Gohel likes this.
    08-29-2016 08:48 AM
  4. obakir's Avatar
    on the contrary my random restarts went away with the update. I didn't even have to do a hard reset.
    Chintan Gohel likes this.
    08-29-2016 01:16 PM
  5. Jeff Merritt1's Avatar
    I got a new battery, nothing solved it. I took it back to The Microsoft Store replaced it with a brand new one and that solved my issue.
    09-13-2016 03:26 PM

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