1. prits7y's Avatar
    I am having Lumia 950, it suddenly jump to 100% from 60-65% while I do Charging.
    I am having this issue from last 3-4 days, Battery is not able to charge 100% from last 3-4 days, max charging can be done is 65%.
    Device gets restart anytime while using it, I am using Original Charger only, Sometimes it doesn't even charge while we connect charger. Also device getting hot while charging it and even sometimes when it is in use.
    Please help me out to solve this issue as soon as possible.
    Thanks,
    P
    11-28-2016 11:47 PM
  2. abhishek singh21's Avatar
    most likely a faulty battery, manually take out the battery and look for any bumps or irregularities. If any, do not insert the battery again as it is hazardous . immediately replace the battery with a new (genuine) one.
    11-29-2016 12:41 AM
  3. prits7y's Avatar
    Yes I thought the same, also checked battery but it is totally fine. Maybe it damaged inside or what don't know
    Have you experienced it same or in any of your friends?
    11-29-2016 01:51 AM
  4. KefKef's Avatar
    I am having Lumia 950, it suddenly jump to 100% from 60-65% while I do Charging.
    I am having this issue from last 3-4 days, Battery is not able to charge 100% from last 3-4 days, max charging can be done is 65%.
    Device gets restart anytime while using it, I am using Original Charger only, Sometimes it doesn't even charge while we connect charger. Also device getting hot while charging it and even sometimes when it is in use.
    Please help me out to solve this issue as soon as possible.
    Thanks,
    P
    Only replacing the battery will solve your issues.
    11-29-2016 05:10 AM
  5. prits7y's Avatar
    Okay, Thanks for your reply.
    But I got suggestions of Hard/Soft reset which may solve the issue. is it? What's your view on this, have you experienced it?
    abhishek singh21 likes this.
    11-29-2016 08:14 PM
  6. ads13's Avatar
    Okay, Thanks for your reply.
    But I got suggestions of Hard/Soft reset which may solve the issue. is it? What's your view on this, have you experienced it?
    I think its happened because of loose charging port of your mobile. I also have same problem.
    11-29-2016 10:00 PM
  7. anadi1984's Avatar
    Okay, Thanks for your reply.
    But I got suggestions of Hard/Soft reset which may solve the issue. is it? What's your view on this, have you experienced it?
    Change the battery with a new one. I had the same problem with my 950xl. Have changed the battery. Random restarts have gone. But there is another issue which is plaguing my phone.. Constant Screen flickering that has not gone despite changing the battery.
    11-29-2016 11:12 PM
  8. KefKef's Avatar
    Okay, Thanks for your reply.
    But I got suggestions of Hard/Soft reset which may solve the issue. is it? What's your view on this, have you experienced it?
    Hard Reset cannot harm it (Soft is useless), and if this is some OS/Software related glitch, it will help, and is certainly cheaper than new battery.

    But first, turn the phone off, take the battery out and clean battery and phone contacts. Then charge the battery full and keep it on charger during Hard reset procedure.
    11-30-2016 10:07 AM
  9. abhishek singh21's Avatar
    more of a hardware issue than software. similar cases have successfully solved this issue by replacing the battery as it should be done by you as well.
    11-30-2016 10:41 PM
  10. prits7y's Avatar
    Thanks for your response.
    Actually I done Soft Reset yesterday, and then it is working fine. Don't know it get fixed or will happen again. Also clear some Phone memory by uninstalling few apps.
    Will see what happen.
    11-30-2016 11:26 PM
  11. prits7y's Avatar
    Change the battery with a new one. I had the same problem with my 950xl. Have changed the battery. Random restarts have gone. But there is another issue which is plaguing my phone.. Constant Screen flickering that has not gone despite changing the battery.
    Thanks for your response.
    Actually I done Soft Reset yesterday, and then it is working fine. Don't know it get fixed or will happen again. Also clear some Phone memory by uninstalling few apps.
    Will see what happen.
    11-30-2016 11:28 PM
  12. prits7y's Avatar
    Hard Reset cannot harm it (Soft is useless), and if this is some OS/Software related glitch, it will help, and is certainly cheaper than new battery.

    But first, turn the phone off, take the battery out and clean battery and phone contacts. Then charge the battery full and keep it on charger during Hard reset procedure.
    Yes That's true. But don't know somehow Soft reset worked for me yesterday, don't know it is temporary or fully fixed, will check in upcoming days. After soft reset it is working properly, one thing also I did is removed second sim card from the phone, having only one sim card.

    Thanks for your kind reply. :)
    11-30-2016 11:55 PM
  13. anadi1984's Avatar
    Yes That's true. But don't know somehow Soft reset worked for me yesterday, don't know it is temporary or fully fixed, will check in upcoming days. After soft reset it is working properly, one thing also I did is removed second sim card from the phone, having only one sim card.

    Thanks for your kind reply. :)
    You are lucky that soft reset worked for you. I tried everything under the sun and then finally got the battery replaced as my phone is still under warranty. Random restarts have stopped. However, the screen flickering issue has persisted, so I have sent my phone to the service station today. Lets what happens. Will update once I get my phone back.
    12-01-2016 02:55 PM
  14. Samer Bitar's Avatar
    My wife's phone suffered from the random restarts but not the battery % jumps. The phone would restart randomly (mostly when not in use) several times per day. Although i have read that this is probably a battery issue (phone is 1 year old), we did a hard reset and skipped the restore from backup. So far over a week has passed and the phone is not rebooting.

    P.S. we did order a battery and its on its way, but if the phone doesn't restart again i think we will not replace it.
    12-06-2016 03:04 AM

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