1. webwevers's Avatar
    My Wife's phone just started not charging when using a wireless charger, my phone works fine on the same charging pad. She is able to charge her phone using the type c charging cable but not when using any wireless charging pads. Any thoughts?
    12-06-2016 02:02 PM
  2. Xsled's Avatar
    What charger are you using?
    12-06-2016 02:18 PM
  3. webwevers's Avatar
    Microsoft charger, also an older Nokia wireless charger neither one will work with her phone, mine phone works fine with both. Hers did work fine up to a couple of days ago.
    12-06-2016 02:20 PM
  4. Xsled's Avatar
    I am also using the old nokia (920) charger and a Samsung standup charger with 2 of them. Do you see the light turn on with the Nokia charger? The white light on the front?
    12-06-2016 02:21 PM
  5. webwevers's Avatar
    Yes, it does light up, also the phone makes a ding and shows that it is charging, but it is not.
    12-06-2016 03:20 PM
  6. Xsled's Avatar
    Oh wow, so it is connecting to the device. I would take the back cover off and check the 4 contacts on the phone and the 4 points on the cover. Make sure there isn't any buildup, dust, etc.
    12-06-2016 03:22 PM
  7. webwevers's Avatar
    I did clean the contacts off, and pulled the battery, but it didn't help. One thing I noticed is that after replacing the battery and starting the phone, some of the apps that were installed on the sd card did not open. I pulled the sd card out and reinserted it and they still would not work. I reinstalled all of the apps on the phone not the sd card. Now I am trying to charge with the sd card not installed. It was a new one I installed when the wireless charging started acting up. Will let you know if that is the problem or not. Hopefully its just a bad sd card that is causing this issue with wireless charging.
    12-07-2016 02:31 PM
  8. Xsled's Avatar
    Wow! Very interesting on the SD. Yes, please keep me updated!
    12-07-2016 02:41 PM
  9. webwevers's Avatar
    So no good on the sd card. Still will not charge, I did a soft reset and a hard reset and set everything up again and it still does not charge when using a wireless charger plate. It shows it is connected, gives a beep and shows it is plugged in on the notification screen but it seems to discharge instead of charging. Called At&t, they said to return it, but they are out any windows phones now and not sure they are going to carry them going forward. Guess my wife will move to an Android phone.
    12-09-2016 12:23 PM
  10. Xsled's Avatar
    Well that is super disappointing. DO you by chance have insurance on it? Asurion should have some to replace with. I of course could be wrong though.
    12-09-2016 12:26 PM
  11. KefKef's Avatar
    My Wife's phone just started not charging when using a wireless charger, my phone works fine on the same charging pad. She is able to charge her phone using the type c charging cable but not when using any wireless charging pads. Any thoughts?
    Did you try anothoer back (battery) cover on wife's phone? Did you try to swap yours with hers?
    12-09-2016 02:44 PM
  12. webwevers's Avatar
    Yes, that was my first thought, no difference.
    12-09-2016 03:49 PM

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