1. beman39's Avatar
    guys how do I restore the phone from a back up? all the chats and settings and everything... I cant bloody find it!
    01-09-2017 06:07 PM
  2. KefKef's Avatar
    The full restore from backup on OneDrive offered only after a Hard Reset.
    01-09-2017 06:49 PM
  3. libra89's Avatar
    guys how do I restore the phone from a back up? all the chats and settings and everything... I cant bloody find it!
    For texts, go to the Messaging app, go to settings and make sure you are signed in and then choose a time frame to download messages. Also make sure that sync messages between accounts is clicked on.

    Wait for the messaging app to populate with all of your messages.

    As for settings, you can only do that during initial set up.
    01-09-2017 06:51 PM
  4. beman39's Avatar
    I did a full restore via the MS WDRT program and then signed in using her account she had on it before but there was no mention of restoring her phone... so you're saying after the restore I have to do a hard reset?
    01-09-2017 08:36 PM
  5. libra89's Avatar
    I did a full restore via the MS WDRT program and then signed in using her account she had on it before but there was no mention of restoring her phone... so you're saying after the restore I have to do a hard reset?
    No. If there were no backups available during setup, you wouldn't have an option to restore.
    01-09-2017 08:55 PM
  6. beman39's Avatar
    but I did do a backup before restoring the phone, why cant I find where I can restore from that backup?...
    01-09-2017 09:33 PM
  7. libra89's Avatar
    I'm not sure, OneDrive might be having issues at the moment. Try logging into OneDrive on a computer to see if you have any device backups. You can do that by clicking on the amount of storage available and then you'll see a page for device backups.
    aximtreo likes this.
    01-10-2017 08:31 AM
  8. cammaro's Avatar
    01-10-2017 09:28 AM
  9. KefKef's Avatar
    but I did do a backup before restoring the phone, why cant I find where I can restore from that backup?...
    First check if you have any valid backups on OneDrive:
    On the phone goto Settings->Backup->More options -> then scroll down to the bottom of the screen and select "Go to OneDrive.com". When you log in you can see (and delete) all your backups...
    01-10-2017 03:54 PM
  10. beman39's Avatar
    ok thx guys for your replies, didn't find any back ups in the one drive even tho I did a back up mere moments before the restore... anywho the phone is working better than ever...
    libra89 and aximtreo like this.
    01-10-2017 11:07 PM
  11. KefKef's Avatar
    In future, ALWAYS check if the your Backup will show on OneDrive after you make one!
    libra89 likes this.
    01-11-2017 10:30 AM

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