1. poit57's Avatar
    Since installing the update to build 15063.297, I've had several issues with my Lumia 950 freezing up or behaving strangely. I had several different issues that occurred just yesterday.

    Yesterday morning when I took the phone off the charger, I briefly saw the glance screen and then the display went blank. The phone wouldn't respond again until I held the power button to force a reboot.

    Later in the morning, I had an app opened and couldn't get it to close. I could swipe up from the bottom to show/hide the navigation keys, but the keys themselves wouldn't respond to my touch. I could use the touch screen to navigate within the app, but even the power, camera, and volume buttons wouldn't respond to being pressed.

    I also had an issue later in the day where I was reading an article in Edge and I could no longer scroll down the page. I held the back button so that I could close Edge and maybe some other apps. After activating the app switcher, the phone stopped responding. I couldn't swipe away Edge or swipe sideways to access any other apps.

    I plugged the phone in to charge when I arrived home in the evening, but when I later pulled it off the charger, it froze up again. For every one of these issues, I had to force a reboot to resume using the phone.

    When I have time to set up the entire phone again, I plan on doing a master reset. I was just wondering if anyone else has experienced issues with their Lumia 950 on the latest Windows build.
    05-17-2017 08:17 AM
  2. T Moore's Avatar
    Why go on with stuff like this after an update.
    Do a soft reset.
    A soft reset does not lose data. it is like pulling the battery.
    Hold the volume down button and the power button down until the phone vibrates, release. This takes about 10 seconds. The phone will shutdown and restart. Ignore the slide down to power off.

    If that doesn't do it reset the phone. If you have settings backup on, back it up.
    What takes the longest is downloading apps again. It takes no time to setup the phone.
    05-17-2017 10:01 AM
  3. poit57's Avatar
    Considering the 5 soft resets I performed yesterday alone, that is obviously not the solution for my problems.

    I don't understand the statement that "it takes no time to setup the phone." The factory reset process alone isn't a quick process, and then restoring from backup and waiting for all the apps to re-download is time consuming, as you've just mentioned. I consider all that to be part of the process of setting up the phone. I just went through all this on a spare Lumia 640 that I reset and restored for my brother who has a damaged LCD and has also been experiencing battery drain issues since the last cumulative update.

    I was just curious if anyone else has been experiencing these issues since the latest update. I didn't have issues when the Creators Update was released as build 15063.251. The problems seemed to appear with the cumulative update 15063.297, and resets are usually not necessary after these small updates in my experience.
    05-17-2017 12:43 PM
  4. TgeekB's Avatar
    Yes. I am experiencing it on my Idol4s, to the point that I started using my 640 on 8.1 again today. Too many freezing issues with this build for me.

    Sent from mTalk on my SP4
    05-17-2017 04:15 PM
  5. anthonyng's Avatar
    My wife hasn't complained about her 950 yet...

    try an actual battery pull. I've experienced that a battery pull actually fixed some notification issue I had when and soft reset didn't. It's weird.

    My 950xl, I have experienced some hangs... but not freezing to the point it doesn't recover. I did a full reset a couple days ago because I haven't since TH2.. I didn't do a restore either. no hangs yet....
    05-18-2017 11:09 AM
  6. poit57's Avatar
    I did a reset two nights ago and restored from backup. So far the phone hasn't frozen up again like it had been doing. Hopefully, that took care of whatever issue I was experiencing.
    05-19-2017 08:05 AM
  7. Choco_Lab's Avatar
    Yes, I've gotten the same thing and it's absolutely maddening. I've never had the WP problems I've read others having with freezes, random reboots, etc, but now I suddenly am. I had an SD card that I suspected was corrupted, so I removed that. I've done soft resets. I did a hard reset. I deleted apps I wasn't using much. But the crazy behavior continues: battery won't charge (or the display level is faulty), sudden battery level drops, random shutdowns, etc.

    I'm not on here much so I don't know the answer to this question, but are users of other phones experiencing the same thing, or is this specific to the 950? The last few days I've come this close to getting a 930, Icon, or 1520 off the Bay, but I don't know if that would even help anything. I do know I've had more problems with my 950 than with all my other Windows Phones put together.

    It sucks. I don't understand how MS can allow this to happen. It's like they're trying to drive away loyal multiyear customers like myself.
    05-22-2017 09:13 AM
  8. poit57's Avatar
    I had it happen one more time this weekend after the factory reset. The phone froze up and wouldn't respond to the hardware buttons (power, camera, volume). Instead of forcing a reboot, I just set the phone down and waited. It took about 3 minutes before the screen turned off even though it's set to lock after 1 minute. At that point, the phone began behaving normally again.

    Since the reset last week, all apps are installed on internal memory. The only thing on the memory card are photos and music, which I wasn't accessing when the phone stopped responding.
    05-22-2017 10:20 AM
  9. ixhussa's Avatar
    My wife and I both have 950's. Both on 15063.297. Similar settings and both of us have SD cards too.

    - My phone's running great. Fast, responsive and excellent battery life.
    - My wife's phone has all the issues described by poit57.

    Soft resets have not resolved the issue. Looks like I'll have to give a full reset and restore from backup. Wish I didn't have to go there - Will watch this thread, maybe (hopefully) some new info will come to light before I get to the reset.
    05-24-2017 09:42 AM

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