1. bobby_inggas's Avatar
    Dear All, i need your help

    My Lumia 950 won't be detected on my laptop. i have tried all my laptop USB ports, i have bought a new USB Type C Cable in case if it's the cable but it still doesn't work. it will charge my phone but that's it, nothing else is going to happen. restarting it doesn't change anything.

    I opened Device Manager, but it is not detected in Device Manager. there isn't a connected USB tone that you will normally hear.

    But, it still works when i connect it to Display Dock for Continuum mode.

    Did anyone have the same issue as me before ?

    Does anyone know if it's my USB Type C port or the OS itself that won't introduce itself to PC ?

    Please help me. I hope i don't have to factory reset it ☹
    06-14-2017 04:03 AM
  2. Chintan Gohel's Avatar
    Dear All, i need your help

    My Lumia 950 won't be detected on my laptop. i have tried all my laptop USB ports, i have bought a new USB Type C Cable in case if it's the cable but it still doesn't work. it will charge my phone but that's it, nothing else is going to happen. restarting it doesn't change anything.

    I opened Device Manager, but it is not detected in Device Manager. there isn't a connected USB tone that you will normally hear.

    But, it still works when i connect it to Display Dock for Continuum mode.

    Did anyone have the same issue as me before ?

    Does anyone know if it's my USB Type C port or the OS itself that won't introduce itself to PC ?

    Please help me. I hope i don't have to factory reset it ☹
    while it's connected, try doing a scan on device manager to see if it picks it

    And try downloading the phone companion program
    06-14-2017 04:14 AM
  3. bobby_inggas's Avatar
    I tried scan for hardware changes on Device Manager, it doesn't help.

    I installed phone companion program and WDRT too, but it is still not detected.

    FYI, my lumia 950 is running 15063.414 production build.

    I had this issue before, but after a few days it came back to work by itself. But this time it doesn't. ☹
    06-14-2017 10:10 AM
  4. xandros9's Avatar
    Is the phone on and unlocked when its plugged in?
    06-15-2017 12:36 PM
  5. bobby_inggas's Avatar
    Yes, the phone was on and unlocked.
    06-15-2017 05:53 PM
  6. bobby_inggas's Avatar
    Do you guys have any idea what's wrong with my phone ?

    I really hope it's not my phone USB C port that's ruined ☹
    06-15-2017 05:55 PM
  7. Chintan Gohel's Avatar
    Do you guys have any idea what's wrong with my phone ?

    I really hope it's not my phone USB C port that's ruined ☹
    if you have the chance, try a different pc with windows 7 but using the same cable
    06-16-2017 05:59 AM
  8. bobby_inggas's Avatar
    I tried that, but still it doesn't work.

    Is factory reset the only hope that i have ? ☹
    06-16-2017 01:53 PM
  9. australopithecine's Avatar
    I think its a problem with Windows 7, I too had the same problem when I was running windows 7 and had to download some usb driver file or something? and then too it was detected as some MTP thing? (media transfer protocol?)..and also I had to keep it plugged in to the computer for a while till it showed up in "My Computer" (so keep it plugged in, do something else on ur pc in the meantime..and see whether it shows up)

    have you tried googling : "cant connect windows phone to windows 7" and look for some solutions maybe?

    check these threads:
    https://forums.windowscentral.com/no...mia-520-a.html
    (restarting phone while plugged in seemed to fix the issue for many)

    http://www.gfisk.com/windows-phone-n...-by-windows-7/

    https://stackoverflow.com/questions/...s-phone-device


    You can expect flawless connection only with Windows 8/Windows 10 on PC
    Chintan Gohel likes this.
    06-17-2017 10:34 AM
  10. bobby_inggas's Avatar
    I just did a factory reset with my phone, but it doesn't change anything. It didn't help at all ☹

    Well I haven't tried Windows 10 yet. I will find a Windows 10 PC as soon as possible and i will let you guys know.
    06-22-2017 01:02 PM
  11. bobby_inggas's Avatar
    Guys, i tried it with a Windows 10 laptop and it didn't work. Nothing show up in the Device Manager. I am really out of idea ☹

    Please help me ☹
    07-03-2017 06:31 AM
  12. KefKef's Avatar
    If you have WDRT (Windows Device Recovery Tool) installed on your laptop, first uninstall it, restart laptop, and install the latest version of WDRT. When it finishes instalation start it and then connect your phone. If is is not detected use the option "My device was not detected".
    07-03-2017 04:44 PM
  13. Stiletto72's Avatar
    I have this exact same issue with my Lumia 950 and Windows 10 PC's. I've tried it on 3 different PC's and I keep getting the same error message. See attached.
    The phone has been factory reset and fully updated and the PC's are also up to date. When the phone connects it starts to charge straight away and I've tried it in every port on my main PC.
    WDRT is installed but also does nothing for me.
    Not sure if the picture will attach but it says - USB device not recognized. The last USB device you connected to this computer malfunctioned and Windows does not recognize it. It's the same message on all PC's.
    message.jpg
    11-12-2017 07:41 AM

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