12-06-2012 08:25 AM
44 12
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  1. rdubmu's Avatar
    I did notice that I am missing any free apps, they used to show up on my purchase history. Not sure why it doesn't show anymore. Anything I actually paid for is there. It sucks that I have two xbox games made by microsoft that do not work on my lumia 920, what a joke.
    11-23-2012 07:39 PM
  2. kenzibit's Avatar
    Just check still ok, kenzibit were you able to figure out what's up.
    Nope! Still nothing. MS support on twitter told me this problem arose when they migrated some apps on the site. I'm still waiting. I'm just cool with the free apps cuz I can still download them but I'm not cool with the paid apps the went on free sale and I got them. I've got to have them back without repurchasing
    Last edited by kenzibit; 11-24-2012 at 04:05 AM.
    pmhgeneral likes this.
    11-23-2012 11:10 PM
  3. TheNerdlyKnight's Avatar
    I haven't had the issue until today. Went to reinstall Rowi and it's asking me to.purchase the app again. All of my purchase history is almost gone too. This is a big snafu.
    11-24-2012 02:30 PM
  4. Bearach's Avatar
    Deleted.
    Last edited by Bearach; 07-08-2013 at 08:42 PM.
    WPenvy, pmhgeneral and kenzibit like this.
    11-25-2012 11:03 PM
  5. WPenvy's Avatar
    Omg you guys are freaking me out. My 920 is being delivered tomorrow. I seriously hope I don't have to deal with this... Soooo many apps that I used on a daily basis I'll be pissed if can't install them off the bat. -_- Samsung Focus -> Nokia 920.
    11-25-2012 11:21 PM
  6. kenzibit's Avatar
    Omg you guys are freaking me out. My 920 is being delivered tomorrow. I seriously hope I don't have to deal with this... Soooo many apps that I used on a daily basis I'll be pissed if can't install them off the bat. -_- Samsung Focus -> Nokia 920.
    Just log into your account at www.windowsphone.com and see for yourself. You might be lucky to find all or at least 80% there. Just pray.
    11-26-2012 06:40 AM
  7. kenzibit's Avatar
    I finally got a reply, this is what they said:

    Regarding the issue, we are aware of the issue and are currently working towards a resolution. It should be implemented by the end of the month.

    If you have already repurchased some of the apps, please come into our billing chat so we can get that sorted out for you.
    Thanks for sharing Bearach. I just hope we all get our apps back at the end of the month. I begun to worry whether this issue was even solvarable. The last thing will be Microsoft coming out to tell us they couldn't fix and we should all redownload our apps. As for repurchases and uninstalling any app, I'm forbidding that for now till all is back to normal. I miss my apps.
    11-26-2012 06:44 AM
  8. ody360's Avatar
    What are the dates of the missing apps? For me, my purchase history from May to September has been wiped out! Which includes the free Liquid Daffodil apps :(
    11-26-2012 05:30 PM
  9. kenzibit's Avatar
    What are the dates of the missing apps? For me, my purchase history from May to September has been wiped out! Which includes the free Liquid Daffodil apps :(
    If you started using Windows Phone as soon as it came out, you'll loose all apps from 2010 to September 2012 (this year). I've learnt it didn't affect September purchases.

    I for one have lost all except some few games I purchased.....just 7 games plus apps I just installed currently (this month apps).

    I've lost all Liquid Daffodil's apps and especially my WPCentral app since I uninstalled it before realizing that it wasn't in my Purchase history anymore unless I repurchase again. Now I'm without the app on my phone. But I've been advised by Microsoft support not to repurchase anything or uninstall any app till problem is fixed. Maybe I'll get them back.....just maybe. :'(
    pmhgeneral likes this.
    11-26-2012 10:42 PM
  10. tomm1ed's Avatar
    What are the dates of the missing apps? For me, my purchase history from May to September has been wiped out! Which includes the free Liquid Daffodil apps :(
    Same here, everything missing form before September 2012 (including WPCentral and several Liquid Dafodil apps just like you guys) So far have not heared anything back from MS.
    11-27-2012 01:06 AM
  11. Daniel Ratcliffe's Avatar
    Where are you guys all based with this issue? I'm in the UK and my purchase history is intact. It even lists Angry Birds in there which I remember getting shortly after buying my HTC WP.
    11-27-2012 01:31 AM
  12. kenzibit's Avatar
    Brothers, I think the issue is partly fixed. I got my WPCentral app back but still can't see apps BEFORE 29th March, 2012. All apps in 2011 and early march 2012 are still missing; which still.contains my Liquid Daffodil's apps. Microsoft should please fix all for me. Check yours to see if all is available.
    11-27-2012 10:57 PM
  13. tomm1ed's Avatar
    Brothers, I think the issue is partly fixed. I got my WPCentral app back but still can't see apps BEFORE 29th March, 2012. All apps in 2011 and early march 2012 are still missing; which still.contains my Liquid Daffodil's apps. Microsoft should please fix all for me. Check yours to see if all is available.
    I can now see a longer history as well, however neither the Liquid Daffodil's apps nor the WPcentral app seem to be there :(
    11-28-2012 01:18 AM
  14. fwaits's Avatar
    Yeah my oldest entry is March 11, 2012 now, but I definitely had stuff prior to that. Hopefully they will get it 100% fixed soon.
    11-28-2012 01:45 AM
  15. 1979w72's Avatar
    My visible purchase history was also partially restored to May 2012, although it appears the full history is indeed back in place, as I was able to re-install apps back to the very first one I purchased on 4/29/2011.
    11-28-2012 06:07 AM
  16. Dorzim's Avatar
    Is this still an issue for anyone? I heard this might be fixed.

    -Dorzim
    11-29-2012 09:35 AM
  17. tomm1ed's Avatar
    Is this still an issue for anyone? I heard this might be fixed.

    -Dorzim
    It's a very strange issue. Today I got Outsider and WPCentral (got it for free on 5/28/2012) back but for instance glƏƏk! and the Outsiders Extra's are still missing.
    As of yet I have not heared back from MS. If they haven't contacted me by monday I will take them up on their offer to credit new purchases...
    11-30-2012 04:06 AM
  18. tomm1ed's Avatar
    And in a follow up, MS just closed my case (without ever contacting me...) Some but not all of my history is back (specifically missing CleverPhoto, glƏƏk!, Hey DJ!, MetroTalk, Outsiders Extra's, Pirate Cat and Photo Lock. All of which were free some time this year)

    Update:
    Just contacted MS and this is what they said
    'MS.: Ok, the bug has been reported and should be fixed by itself anytime from now.

    Tom: ah ok, so you are telling me I just have to be a bit more patient?

    MS.: Unfortunately, yes. There was a bug and many users are missing purchased apps or games from the Purchase history. I would advise checking again in a while. Please accept our apologies for the inconvenience.
    '
    Last edited by tomm1ed; 12-03-2012 at 03:14 AM. Reason: Contacted MS
    12-03-2012 02:58 AM
  19. tomm1ed's Avatar
    Another update, it seems MS is still working on this, because today glƏƏk! reappeared in my Purchase History.
    CleverPhoto, Hey DJ!, MetroTalk, Outsiders Extra's, Pirate Cat and Photo Lock are still MIA tho.
    12-06-2012 08:25 AM
44 12

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