04-27-2013 08:30 PM
31 12
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  1. Oxymoron428's Avatar
    I've been wondering about this for a long time (since before I signed up to this forum) and I wonder if anyone else had noticed as well.

    Whenever I walk into a Best Buy, I notice that the Apple displays are perfect (connected to wifi, perfectly working, etc.) but the windows phones and windows 8 devices are in shambles. The screens/keyboards don't work, they aren't connected to wifi, and some phones aren't even real; they're just plastic shells of the actual phone. I've seen this in all Best Buys in my town, and even in stores in other cities.

    Has anyone else noticed this, or am I alone?
    nube_android likes this.
    04-12-2013 02:37 PM
  2. SchueyF1's Avatar
    I have noticed this as well. Partly Best Buys fault as well as MS PR I imagine.
    04-12-2013 02:45 PM
  3. stmav's Avatar
    I have a friend that works for Best Buy and he will admit that he and the other salesmen have a bias against Microsoft and don't do much to support him. I asked him just what was so bad about Surface and the WP, and all he could say was that they aren't any good because the guys at the store told him. Explained to him many things about both, showed him what I could do with mine. He changed his tune a little and said he even sold a Surface to a couple because it fit what they needed. But admitted that none of the other salesmen have no intention of changing.
    04-12-2013 02:52 PM
  4. squire777's Avatar
    Best Buy is a mess in general these days. In the past I would enjoy going in there to browse around at the latest gadgets but these days they barely have any good things in stock and the employees are all pretty much socializing amongst themselves.
    04-12-2013 02:53 PM
  5. Blkacesvf41's Avatar
    I haven't purchased an electronic item at BB in decades. Their reps just don't seem to know what they're talking about.
    04-12-2013 02:57 PM
  6. Laura Knotek's Avatar
    Apple has a partnership with Best Buy, which ensures its products will receive top notch promotion. The Windows OEMs do not. The Windows OEMs/Microsoft would need to pay Best Buy to get the treatment Apple products get. Apple is paying for the perks it gets.
    04-12-2013 02:58 PM
  7. stmav's Avatar
    I still shop at Best Buy for a lot of purchases. I like that they price match and I get rewardzone points for purchases. I've bought many little things that I probably wouldn't have if I didn't have the reward coupons. I wouldn't buy a phone from them. But if it's something that I've researched on and can get the cheapest or price match there, I'll get it.
    04-12-2013 03:12 PM
  8. Laura Knotek's Avatar
    I still shop at Best Buy for a lot of purchases. I like that they price match and I get rewardzone points for purchases. I've bought many little things that I probably wouldn't have if I didn't have the reward coupons. I wouldn't buy a phone from them. But if it's something that I've researched on and can get the cheapest or price match there, I'll get it.
    I definitely "showroom" at Best Buy. I'll look at an item there and buy it from amazon.com.
    stmav likes this.
    04-12-2013 03:14 PM
  9. WavingReds's Avatar
    Apple has a partnership with Best Buy, which ensures its products will receive top notch promotion. The Windows OEMs do not. The Windows OEMs/Microsoft would need to pay Best Buy to get the treatment Apple products get. Apple is paying for the perks it gets.
    Yep...when I was repping at BB, they were more love dovey with the Apple rep than with anyone else
    04-12-2013 03:34 PM
  10. stmav's Avatar
    I definitely "showroom" at Best Buy. I'll look at an item there and buy it from amazon.com.
    I know what you mean by showroom. There are certain things I just have to see in person and play with before buying.
    04-12-2013 03:35 PM
  11. Oxymoron428's Avatar
    I'm glad I'm not just seeing things! I always knew Best Buy was Biased Buy ever since the iPhone hit it big.

    Maybe the new Microsoft stores are an attempt to sale devices customers without a bunch lying tongues defacing their names. :/
    04-12-2013 03:37 PM
  12. Jacob Weltchek's Avatar
    3 employees at my local BestBuy love Windows Phone. Best part is that they work in the mobile section.
    04-12-2013 03:55 PM
  13. scottcraft's Avatar
    The Best Buy in my area has a horrible cell phone setup. Most of the phones are dummy phones and it's a very small area. They stay pretty busy though.
    04-12-2013 05:06 PM
  14. bigpulve's Avatar
    Its not just computers. My moms boyfriend used to be a rep at jvc, and he has a million stories about how bad best buy is. They have a pay to display thing. The big paying names would get special treatment.
    Laura Knotek likes this.
    04-12-2013 05:25 PM
  15. kassdog's Avatar
    Companies pay best buy for floor space which in turn gets the employees knowledge about the products more. Only one to blame here is Microsoft for the lack of floor space. And if you think its bad now wait til samung opens thier mini stores in best buy.
    Rndomuser likes this.
    04-13-2013 02:41 AM
  16. Ferrarifan123's Avatar
    ...This is likely the reason why Microsoft is opening it's own stores. Everywhere else, their products are neglected and shown in a rather negative light.

    I hope Microsoft can open more stores at a faster pace...
    04-13-2013 02:39 PM
  17. Rndomuser's Avatar
    Companies pay best buy for floor space which in turn gets the employees knowledge about the products more. Only one to blame here is Microsoft for the lack of floor space. And if you think its bad now wait til samung opens thier mini stores in best buy.
    Yeap, this is how Best Buy works... If Monster Cable are willing to pay extra $$$ to them - BestBuy will gladly train their personnel to "pay more attention" to these severely overpriced cables, if Bose wants to do the same - BestBuy will gladly focus more on specifically promoting these overpriced plasticky things with "unnatural" frequency response to general uneducated customers ;-) BestBuy was always like this. If Microsoft actually cared about selling their mobile products - they could easily do the same and BestBuy would gladly pay more attention to Microsoft's mobile displays.
    Laura Knotek likes this.
    04-14-2013 06:16 PM
  18. christenmartin's Avatar
    I was amazed to walk into best buy yesterday and see the new black berry front and center. Very good. Usually Apple or android. I have noticed for the last 3 years a definite bias against certain products. Its who pays the bills. If you do alot of marketing with a network they talk good about your product. The apple computer area at BB looks like a haven and the rest of the computer/ tablet area looks my 2 year olds room. Still 90% of everything there is running W8.
    Laura Knotek likes this.
    04-14-2013 06:54 PM
  19. WinFan1's Avatar
    yeah its the same at my best buy as well, apple looks like the saviors of computers and windows 8 looks like castle greyskull.
    04-15-2013 09:46 AM
  20. MinnesotaSteve's Avatar
    I suspect the difference is Apple has people who go into the stores to setup the displays.

    I'd pretty much guarantee you that is what is happening. There's no way the Best Buy staff has the expertise to set these displays up themselves.
    04-15-2013 11:34 AM
  21. theefman's Avatar
    yeah its the same at my best buy as well, apple looks like the saviors of computers and windows 8 looks like castle greyskull.
    Well put!
    04-15-2013 12:05 PM
  22. WinFan1's Avatar
    Well put!
    why thank you.
    04-15-2013 01:35 PM
  23. Ridemyscooter86's Avatar
    As somebody that works in retail sales regarding computers, I Love my company, they are great, fair, and treat their employees very well. I didn't really want to say where I worked for the longest time but I will give you a hint its M**** *****R. If you shop there, you probably know what it is, and probably really like them cause they are awesome. Truth be told, I don't think that Best Buy will be around much longer so its not much to worry about.

    For example, the new policy of them matching any online price regardless of where its from as an idiotic business move. What good does it do for your company if you lose a lot of money on a product hoping that people will come back? I mean we price match other retailers because their prices, even if we lose some money, won't be much, but when customers come in and they look on like amazon and they sell a computer for 100$ less, I don't understand how people expect us to match that. It does us no good to lose money selling a product, thats how you go out of business. Online companies don't have to hire salespeople or afford retail space, realistically, a retail store can very competitive with online, but usually can't beat them in price. In any case, Bestbuy, by doing this will lose money because people want the lowest price, but they can only hope that somebody will come back and have loyalty, and not do it again which I feel is unrealistic. At my store we will usually price match online, unless we lose money by doing so, and then we just can't do it.

    Thats one issue with best buy, also the problem is their sales staff. As someone that used to work there, I'm not a fan of them because they don't pay very good wages, unlike my store which is fantastic, but also they don't hire the right people. Usually their sales staff are untrained and are just there to clerk out boxes instead of giving sound technical advice. Our company is in business because we give good advice and build rapport with customers so they trust us and come back to us because they know we will sell them the right products and services, which is what I feel bestbuy doesn't usually do very well. I'm not saying that there aren't knowledgeable people there, just on the whole, I don't think the company is in general.

    In any case, it wouldn't surprise me if they misrepresent microsoft because as people said, microsoft might not be putting up good displays, although I went to a staples the other day and their surface display seemed perfectly fine to me. Remember, its cool to hate on windows 8, I get people coming in all the time that say its bad. They don't know why its bad, they haven't ever used it, they just know its bad. The truth is, most people don't like change. I've noticed a lot of its generational that people 40 and under seem to have no issue with it and people 60 and over seem to have problems with it.

    So while bestbuy might be misrepresenting them, I wouldn't worry, bestbuy has many other issues to worry about business wise to stay in business, like expanding too quickly for example.
    Laura Knotek likes this.
    04-16-2013 09:33 PM
  24. Laura Knotek's Avatar
    As somebody that works in retail sales regarding computers, I Love my company, they are great, fair, and treat their employees very well. I didn't really want to say where I worked for the longest time but I will give you a hint its M**** *****R. If you shop there, you probably know what it is, and probably really like them cause they are awesome. Truth be told, I don't think that Best Buy will be around much longer so its not much to worry about.

    For example, the new policy of them matching any online price regardless of where its from as an idiotic business move. What good does it do for your company if you lose a lot of money on a product hoping that people will come back? I mean we price match other retailers because their prices, even if we lose some money, won't be much, but when customers come in and they look on like amazon and they sell a computer for 100$ less, I don't understand how people expect us to match that. It does us no good to lose money selling a product, thats how you go out of business. Online companies don't have to hire salespeople or afford retail space, realistically, a retail store can very competitive with online, but usually can't beat them in price. In any case, Bestbuy, by doing this will lose money because people want the lowest price, but they can only hope that somebody will come back and have loyalty, and not do it again which I feel is unrealistic. At my store we will usually price match online, unless we lose money by doing so, and then we just can't do it.

    Thats one issue with best buy, also the problem is their sales staff. As someone that used to work there, I'm not a fan of them because they don't pay very good wages, unlike my store which is fantastic, but also they don't hire the right people. Usually their sales staff are untrained and are just there to clerk out boxes instead of giving sound technical advice. Our company is in business because we give good advice and build rapport with customers so they trust us and come back to us because they know we will sell them the right products and services, which is what I feel bestbuy doesn't usually do very well. I'm not saying that there aren't knowledgeable people there, just on the whole, I don't think the company is in general.

    In any case, it wouldn't surprise me if they misrepresent microsoft because as people said, microsoft might not be putting up good displays, although I went to a staples the other day and their surface display seemed perfectly fine to me. Remember, its cool to hate on windows 8, I get people coming in all the time that say its bad. They don't know why its bad, they haven't ever used it, they just know its bad. The truth is, most people don't like change. I've noticed a lot of its generational that people 40 and under seem to have no issue with it and people 60 and over seem to have problems with it.

    So while bestbuy might be misrepresenting them, I wouldn't worry, bestbuy has many other issues to worry about business wise to stay in business, like expanding too quickly for example.
    I agree with you. BTW, I bought 2 PCs from the store where you work. I've never spent more than $30 on anything from Best Buy.
    04-16-2013 09:39 PM
  25. Cadet Christmas's Avatar
    As somebody that works in retail sales regarding computers, I Love my company, they are great, fair, and treat their employees very well. I didn't really want to say where I worked for the longest time but I will give you a hint its M**** *****R. If you shop there, you probably know what it is, and probably really like them cause they are awesome. Truth be told, I don't think that Best Buy will be around much longer so its not much to worry about.
    For example, the new policy of them matching any online price regardless of where its from as an idiotic business move. What good does it do for your company if you lose a lot of money on a product hoping that people will come back? I mean we price match other retailers because their prices, even if we lose some money, won't be much, but when customers come in and they look on like amazon and they sell a computer for 100$ less, I dont understand how people expect us to match that.
    Ahhh, you worked for THOSE guys hunh? As a former best buy sales dude, we hear a lot about you ;)

    In best buys defense though, they always get painted in a negative light. If the prices don't match amazon or WalMart or wherever, you get called an Amazon showroom. If you decide to start aggressively price matching, people call you desperate.

    Honestly. From an insiders perspective, there's a lot to love about the store, and a lot to NOT love. It all comes down to the salespeople really. There will be great ones, and there will be the lazy ones. I personally made the effort to learn as much as I could about windows 8 and demoed it all the time. At other best buys, I would see the exact opposite.

    One things for sure, the employees could definitely be treated better. The training is amazing, but you're always understaffed. So easy to get burnt out
    04-16-2013 09:46 PM
31 12

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