1. holzlondon's Avatar
    Has anyone else had this phenomenon?

    One of my contacts in people had both an outlook and facebook (and LinkedIn and Skype) profile connected on my WP8 device (L920) - no issues.

    I bought a Surface RT, and this person's facebook profile is not connected in the people app.

    I decided to "unfriend" and "refriend" the person, to see if that would rectify things, but now it's worse.

    The facebook connection is not there - neither on the people app on the Surface, nor on my L920, nor in my people hub on outlook.com

    I don't seem to have this problem with anyone else, just with this one person. I'm totally confused.

    Please, if someone's had this problem, and solved it, I'd appreciate any advice.

    Thanks!
    05-03-2013 02:21 AM
  2. markfive's Avatar
    I've seen this happen - for me it sorted itself out after a few hours. In theory you can force it by disconnecting and reconnecting your FB account from Outlook.com, but I know this can cause issues with some versions of the Surface RT Mail/People/Messages client so if you do choose to break the link between the accounts, be prepared to uninstall and reinstall the Mail app on the RT.
    05-03-2013 02:59 AM
  3. holzlondon's Avatar
    Hmmm, OK, I've given this some time, and after 3 days, my friend has reappeared synchronised in my Lumia's People hub, but not on either of my Windows 8 devices, and also not on my online People hub.

    So, I don't think this has to do with the devices. I think it has a problem with my linked facebook connection in outlook.com.

    I may try to unconnect my FB account, leave it for 3 or 4 days, then reconnect it again.

    Can anyone maybe say if this would be better to do through the online people hub, or through the people hub on an Win 8 device?
    05-06-2013 04:51 AM
  4. markfive's Avatar
    I'd remove the Microsoft app from Facebook and then delete and re-add the FB app on the phone, followed by the W8 devices. Then finally check online to ensure that all the integration boxes are ticked on outlook.com.
    05-06-2013 05:07 AM
  5. holzlondon's Avatar
    I'd remove the Microsoft app from Facebook
    Thanks for the suggestion. Do you mean remove the FB link from my MS account? I don't have an MS app for FB.
    05-06-2013 07:18 AM
  6. markfive's Avatar
    If you go to Facebook then click on Apps Centre > My Apps, you will see the Microsoft (Facebook) app I'm referring to. This gets added to your FB account automatically when you approve a connection from MS. If you hover over it, a small grey X appears which allows you to delete it from your apps list.
    holzlondon likes this.
    05-06-2013 08:50 AM
  7. d_abbatelli's Avatar
    Same issue here. No problem on the telephone, but I have a friend that doesn't appear on people hub on Windows 8 nor on outlook.com.

    Since the telephone has no problem whatsoever, I would just say BUG (and we're not the only ones with this problem).
    05-06-2013 05:30 PM

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