1. holzlondon's Avatar
    Has anyone else had this phenomenon?

    One of my contacts in people had both an outlook and facebook (and LinkedIn and Skype) profile connected on my WP8 device (L920) - no issues.

    I bought a Surface RT, and this person's facebook profile is not connected in the people app.

    I decided to "unfriend" and "refriend" the person, to see if that would rectify things, but now it's worse.

    The facebook connection is not there - neither on the people app on the Surface, nor on my L920, nor in my people hub on outlook.com

    I don't seem to have this problem with anyone else, just with this one person. I'm totally confused.

    Please, if someone's had this problem, and solved it, I'd appreciate any advice.

    05-03-2013 02:21 AM
  2. markfive's Avatar
    I've seen this happen - for me it sorted itself out after a few hours. In theory you can force it by disconnecting and reconnecting your FB account from Outlook.com, but I know this can cause issues with some versions of the Surface RT Mail/People/Messages client so if you do choose to break the link between the accounts, be prepared to uninstall and reinstall the Mail app on the RT.
    05-03-2013 02:59 AM
  3. holzlondon's Avatar
    Hmmm, OK, I've given this some time, and after 3 days, my friend has reappeared synchronised in my Lumia's People hub, but not on either of my Windows 8 devices, and also not on my online People hub.

    So, I don't think this has to do with the devices. I think it has a problem with my linked facebook connection in outlook.com.

    I may try to unconnect my FB account, leave it for 3 or 4 days, then reconnect it again.

    Can anyone maybe say if this would be better to do through the online people hub, or through the people hub on an Win 8 device?
    05-06-2013 04:51 AM
  4. markfive's Avatar
    I'd remove the Microsoft app from Facebook and then delete and re-add the FB app on the phone, followed by the W8 devices. Then finally check online to ensure that all the integration boxes are ticked on outlook.com.
    05-06-2013 05:07 AM
  5. holzlondon's Avatar
    I'd remove the Microsoft app from Facebook
    Thanks for the suggestion. Do you mean remove the FB link from my MS account? I don't have an MS app for FB.
    05-06-2013 07:18 AM
  6. markfive's Avatar
    If you go to Facebook then click on Apps Centre > My Apps, you will see the Microsoft (Facebook) app I'm referring to. This gets added to your FB account automatically when you approve a connection from MS. If you hover over it, a small grey X appears which allows you to delete it from your apps list.
    holzlondon likes this.
    05-06-2013 08:50 AM
  7. d_abbatelli's Avatar
    Same issue here. No problem on the telephone, but I have a friend that doesn't appear on people hub on Windows 8 nor on outlook.com.

    Since the telephone has no problem whatsoever, I would just say BUG (and we're not the only ones with this problem).
    05-06-2013 05:30 PM

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