1. Ixia's Avatar
    Does anyone know what will happen to the Nokia care centres/shops in the UK, now the merger is a done deal. We have a local one and it's far easier to go in for support rather than being stuck in a phone queue.
    04-26-2014 01:56 AM
  2. snowmutt's Avatar
    First off, I am in the U.S. and am working off of rumor- so please take this with the whole "grain of salt" cliche, but part of the purchase was the Nokia stores/support centers. It should stay open, or at least most should. Most likely will be rebranded sooner rather then later, but hopefully they should stay active.

    *fingers crossed*
    Ixia likes this.
    04-26-2014 03:46 AM
  3. Type_Grey's Avatar
    I looked up Nokia's U.K. Support page and found this from their FAQ page, located here: FAQ - FAQ - Transfer of Nokia Devices & Services to Microsoft - Nokia - UK

    "What is changing with the Nokia Care Centers?"
    There are no changes. Please continue using the Nokia Care Centers as before.


    It's good to note that all existing warrantees and devices will continue to be honored by Microsoft, as evidenced here: Support - Userguides, updates and downloads - Nokia - UK

    And here: Our journey begins - Conversations

    And here by Microsoft (last sentence of the third paragraph): Microsoft officially welcomes the Nokia Devices and Services business
    Ixia, snowmutt, Kwanton81 and 1 others like this.
    04-26-2014 10:20 PM
  4. Ixia's Avatar
    Thanks for all the links. Have had a read and it does suggest the care centres won't change. Tbh I've always been surprised we have one, it's a tiny shop in a small town, with overpriced products, but invaluable for support. I've always thought it looked vulnerable to closure.
    04-27-2014 01:57 AM
  5. T1Cybernetic's Avatar
    Only had to use the Care Point's a couple of times and they were great in handling my problem :) So it's good news that nothing is changing! Thanks.
    04-28-2014 01:14 PM
  6. mildmanneredjanitor's Avatar
    Wife managed to break 820 screen last year. I finally managed to break 920 screen last Friday. Where would we be without Nokia Care stores? Divorced maybe?
    Save the stores!
    04-28-2014 10:49 PM

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