I didn't want to hijack another thread so I decided to start this one. Let me preface by saying that Miami is an iPhone town, and it's not even close. Everywhere you go, you see the fruit logo. My Hispanic brothers and sisters will confirm that status symbols are a way of life in the Latino culture and the iPhone has that in spades. Now to the meat of this story.
I went to the AT&T store near my abode to sign up for a promotion that gives free Uverse TV for a year for free if you sign up for a Mobile Share plan (no contract, I'm BYOD). When it was time to slip the new SIM card into my phone is when the fun began. The girl who was taking care of me assumed I had a Galaxy SIII and was quite nonchalant. After she inserted the card and fired it up you should have seen the look on her face when the blue Windows splash screen came on. Priceless! Next came the amazement when she saw the transparent tiles on my Ativ S Neo. She called her boss over to see it and the look of bewilderment was too precious for me to stay quiet. I casually asked if there was a problem with provisioning (I knew what was going on) and they started asking one question after the other. As I was explaining the new features of 8.1 the manager was fiddling with my phone and had a stupid grin that couldn't be ignored.
He came up to me and started talking about how WP was an abysmal failure. Nokia's deal with MS was that AT&T salespeople had to use them. This was the L900 we're talking about. He was upset that he had to give up using his, wait for it, iPhone. I explained that WP7 was indeed missing some apps and functionality but that WP8 was an OS to be reckoned with. The 1520 is the biggest seller among WP devices, according to him, and he didn't understand why. After some proper schooling he started fiddling with the display model and started tripping when he saw that all his IE settings, Google searches and documents had shown up on that 1520. I'm guessing he logged in with his account. The girl that was setting me up couldn't stop talking about the home screen. She seemed genuine when she said she was starting to consider getting a WP8 device.
I understand the manager's position in that he's very invested in iOS since he has iPads, Apple TV, etc. But I think it's safe to say that the two of them will not think twice about recommending a WP8 device. The store actually has a large WP display with working models (L1520, 1020, 920 & 620). I also started thinking about how many other locations across the US and the world are in the same shape as this location was. Is it ingrained perception, lack of proper training? Do MS vendors just drop off the inventory and promotional items and drive away? I can't imagine a regional or district manager for Microsoft being so aloof as to not inquire why sales aren't better. The product is there. I saw for myself how the opinion regarding WP8 can be changed almost immediately if someone just takes the time and allows it to "show off".
If these two agents can push these devices for what they are, word will spread. If a mid-level manager sees an increase in sales at a particular locale, he'll ask why. If normal logic runs its course, there's hope for WP.
I went to the AT&T store near my abode to sign up for a promotion that gives free Uverse TV for a year for free if you sign up for a Mobile Share plan (no contract, I'm BYOD). When it was time to slip the new SIM card into my phone is when the fun began. The girl who was taking care of me assumed I had a Galaxy SIII and was quite nonchalant. After she inserted the card and fired it up you should have seen the look on her face when the blue Windows splash screen came on. Priceless! Next came the amazement when she saw the transparent tiles on my Ativ S Neo. She called her boss over to see it and the look of bewilderment was too precious for me to stay quiet. I casually asked if there was a problem with provisioning (I knew what was going on) and they started asking one question after the other. As I was explaining the new features of 8.1 the manager was fiddling with my phone and had a stupid grin that couldn't be ignored.
He came up to me and started talking about how WP was an abysmal failure. Nokia's deal with MS was that AT&T salespeople had to use them. This was the L900 we're talking about. He was upset that he had to give up using his, wait for it, iPhone. I explained that WP7 was indeed missing some apps and functionality but that WP8 was an OS to be reckoned with. The 1520 is the biggest seller among WP devices, according to him, and he didn't understand why. After some proper schooling he started fiddling with the display model and started tripping when he saw that all his IE settings, Google searches and documents had shown up on that 1520. I'm guessing he logged in with his account. The girl that was setting me up couldn't stop talking about the home screen. She seemed genuine when she said she was starting to consider getting a WP8 device.
I understand the manager's position in that he's very invested in iOS since he has iPads, Apple TV, etc. But I think it's safe to say that the two of them will not think twice about recommending a WP8 device. The store actually has a large WP display with working models (L1520, 1020, 920 & 620). I also started thinking about how many other locations across the US and the world are in the same shape as this location was. Is it ingrained perception, lack of proper training? Do MS vendors just drop off the inventory and promotional items and drive away? I can't imagine a regional or district manager for Microsoft being so aloof as to not inquire why sales aren't better. The product is there. I saw for myself how the opinion regarding WP8 can be changed almost immediately if someone just takes the time and allows it to "show off".
If these two agents can push these devices for what they are, word will spread. If a mid-level manager sees an increase in sales at a particular locale, he'll ask why. If normal logic runs its course, there's hope for WP.