09-11-2014 11:46 PM
36 12
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  1. Rubidad's Avatar
    I happened to find myself at the Steeplegate Mall in Concord, NH today. The Verizon store had NO windows phones. "But we can order one if you want," stated the salesperson.
    The Radio Shack had only a 928 in stock and one other phone on display ( I think an 822.)
    I then went to the Best Buy across the street who had NO windows phones in stock or on display! A Best Buy!!!! "We are just a small store. Maybe a larger one will have them," stated that salesperson.
    My daughter's response was, "perhaps the windows phones are not as good as you think!"
    Microsoft needs to WAKE UP and get phones in the stores!!!!!!
    I was very disappointed that I was unable to touch and share with my daughter, a potential customer a 635, a 1020, a 1520, an Icon or the new HTC M8!!!!
    08-31-2014 05:17 PM
  2. WanderingTraveler's Avatar
    My advice: Just accept this as reality for the meantime and move on. Order somewhere with Windows Phones. Actual Windows Phones.

    Remember that consumers vote with their wallets and not a lot apparently vote for Windows Phone, and this leads to cost-benefit analyses resulting in Windows Phone being shafted on storefronts.
    It's not something a bit of advertising dollars would change entirely, but you've got to wonder if Microsoft is going nothing in this case.
    Guytronic likes this.
    08-31-2014 05:31 PM
  3. xboxonthego3's Avatar
    That is disappointing. From my experience I have only found Best Buy to have windows phone in stock when the are recently released. But that was almost two years ago with the HTC 8X. Verizon on the other hand in my opinion has shown a lot more Windows phone recently since the ICON was released. But I haven't been back since then so it might of just been for the release. AT&T on the other hand I have been to a several times and they have always had Windows Phone in stock be it a 1020 or a 1520. Maybe they are out of stock and sold all their windows phones? Which would be a good sign that windows phone is growing in popularity. . But that wouldn't explain why they wouldn't have a display model for it.
    08-31-2014 05:32 PM
  4. kencaz's Avatar
    Yeah, I had to call ahead to see if they had an Icon in stock before going to the Verizon store. Only one of about 4 stores in my area even had one. Probably in a box back in the store room. Not that they would even think of displaying one. Retailers really don't promote WP and in many cases try to change peoples minds for even asking. Your right MS needs to get on these retailers asses if they want people to buy these phones. They are loosing many potential new happy windows phone users for life if only they had an opportunity to even touch one.
    Rubidad and sez who like this.
    08-31-2014 06:12 PM
  5. LockOnTech's Avatar
    Maybe it would be better to go to the nearest microsoft store to buy one. Apart from buying personal computers at best buy, they would not be the best place I would go for phones; but that is just my opinion. Do you have a fry's electronic store where you live, if so you could try there.
    08-31-2014 07:06 PM
  6. Maaz Mansori's Avatar
    That's odd. I thought at minimum, you should be able to buy an M8 from a Verizon store and probably an Icon too. I've never had a problem finding Windows Phones at AT&T stores. Even the smaller stores had them.
    oditius and NokianWP like this.
    08-31-2014 07:23 PM
  7. bozza72's Avatar
    we had the same thing this weekend went into a big vodafone store as they are the only providers of a lumia 930 in New Zealand but was told they dont stock them try a bigger store, this was in the biggest mall in wellington ( New Zealands capital city) so now my wife is wondering if windows phone is really for her & its taken a long time to talk her round,
    I feel all my hard work was for nothing and she will now go get another iphone (which are sold everywhere)

    ive email nokia NZ this morning so will see what they say
    sez who likes this.
    08-31-2014 07:28 PM
  8. winboy's Avatar
    Hmm...my local ATT store has plenty of Win Phones on display, in fact they have 2 different areas displaying Win Phones, as well as Win tablets.
    oditius likes this.
    08-31-2014 07:36 PM
  9. Rubidad's Avatar
    Hmm...my local ATT store has plenty of Win Phones on display, in fact they have 2 different areas displaying Win Phones, as well as Win tablets.
    I didn't go into an AT&T store today-didn't see one. However, I did buy my first 520 in an AT&T store about a year ago. They had the display in the back corner and none in stock-had to order it! I don't recall seeing any other Windows phones at the time......
    08-31-2014 08:22 PM
  10. lparsons21's Avatar
    The local Verizon company store has 2 models of WPs in stock, but they aren't even on the same table. They have the Icon and HTC One M8 Windows. But if you ask for a Windows Phone, they question why.

    The local Verizon independent dealer just has the Icon and they just got that. Before that they had no Windows phones at all.

    The independent dealer didn't question why I wanted to look at Windows phones at all and made a good sales pitch. But they only sold the Icon and they insisted on a car charger and case for $111 and change. Wasn't even a really good case, just well overpriced.


    Sent from my Surface with Windows 8 Pro using Tapatalk
    08-31-2014 08:38 PM
  11. maclancer's Avatar
    The local Verizon company store has 2 models of WPs in stock, but they aren't even on the same table. They have the Icon and HTC One M8 Windows. But if you ask for a Windows Phone, they question why.

    The local Verizon independent dealer just has the Icon and they just got that. Before that they had no Windows phones at all.

    The independent dealer didn't question why I wanted to look at Windows phones at all and made a good sales pitch. But they only sold the Icon and they insisted on a car charger and case for $111 and change. Wasn't even a really good case, just well overpriced.


    Sent from my Surface with Windows 8 Pro using Tapatalk
    That's why Windows Phone market share is so small, because the carriers that are suppose to sell it don't even want to deal with it. Microsoft should be more involve in this, making sure that these customer service representatives are trained properly to sell the device.
    08-31-2014 08:41 PM
  12. wuiyang's Avatar
    you should go to microsoft store instead, other store dont want to order windows phone because they think people dont want it, but actually most of us want it, but barely noticeable in small store, people wont go to large store just to buy a windows phone.

    the only way to grow the market share of windows phone is to sold cheap windows phone and mid-range windows phone and high-end windows phone
    how apple can sell worse product at high price tag? cause people always think the higher price product is better.

    microsoft/nokia should build a octa-core, 41MP, 8k 60fps recording, use nvidia graphic (if windows phone support it), release 2 versions of it (5 inch full HD LED screen and 6 inch 2K LED screen), call it nokia lumia 1930(6 inch) and nokia lumia 1935(5 inch)
    09-01-2014 09:15 AM
  13. Helder Costa1's Avatar
    here in Portugal you don't see much WP displayed too... you see the 520, 630 and just saw yesterday the 530 unlocked for 119€ wich was a surprise to see it so soon...
    09-01-2014 09:34 AM
  14. SAM 77's Avatar
    Unbelievable that a carrier that gets specific models made just for them treat WP like this.

    Can only blame the suckers at Nokia and now MS that pandered to Verizon.

    Pathetic really!!!!!
    09-01-2014 09:41 AM
  15. Pacus1x's Avatar
    This year i was unable to find any WP in most stores for important cities in South america like Sao Paulo, Santiago and Lima... for example, last year many stores in Lima offered WP phones... but now i didn't find any, that missing spot now it's filled by relative unknown and smaller Android OEM's.

    To be honest, the situation for WP and carriers is very bad.
    Last edited by Pacus1x; 09-02-2014 at 12:36 AM.
    09-01-2014 03:21 PM
  16. colinkiama's Avatar
    This isn't like this in the UK. Go to phones4u or carphone warehouse, the phones are there. However in usa, it's not the same for some reason. I suggest you buy windows phones online, you are just going to make yourself feel worse buying a windows phone in stores. I'm very confused why microsoft focus on the US so much anyway, the carriers and stores treat WP so badly. We love you! In Europe, focus on us!
    sez who and bozza72 like this.
    09-01-2014 04:03 PM
  17. kklemn's Avatar
    In Slovenia, the biggest provider (Mobitel Slovenija) has quite a lot of windows phones :) there is always at least one HTC, and last time i visited, there were 520, 630 (i think), 720, 925, 930, 1020 and 1520...
    09-01-2014 04:09 PM
  18. badr0b0t's Avatar
    Got my 1520 from Amazon. There are plenty there.
    NokianWP likes this.
    09-01-2014 05:33 PM
  19. MDK22's Avatar
    I hear all the alternative stores / web stores to buy (order) a Windows phone, BUT ...
    most people go to their local carrier store to buy a new phone. The initial tactile impression is what sells so many phones, people (in general) don't care what OS it's running, it has to work & look nice (beauty in the eyes of the beholder).

    That being said, MS is missing the boat, hold the carriers tails to the fire - if they get an exclusive, they need to sell x amount devices, their marketing will improve. The other issue is being able to hold the phone, handle it (came up as a significant issue w the Lumia 1520) is important - even to me & I think I'm knowledgeable about mobile phones.

    When people see a Windows phone, they generally are impressed - the issue is getting more people to see a Windows phone, working as it should, demo'd by knowledgeable sales staff. They probably need secret shoppers to go into stores, ask for a Windows phone, then hold the sales staff responsible, when they deride the phone.
    sez who and Rubidad like this.
    09-01-2014 05:45 PM
  20. hagjohn's Avatar
    AT&T stores in my area carry a bunch of WP phones, even in the smaller stores (in small towns).

    People want to hold and look at items before they buy them. And for a lot of us, we do not have a Microsoft store anywhere near us. I'd have to go 73 miles to find one.
    oditius likes this.
    09-01-2014 06:02 PM
  21. aikidaves's Avatar
    I'm very confused why microsoft focus on the US so much anyway
    The US is the third most populous country in the world, with the largest market for mobile phones of any kind. The US has the highest sales of Windows phones of any sales region, even if the market share is a little lower here. We have almost 5x the population of the UK, just as a simple example. Also, the majority of the WP team live and work in the US. I'm not arguing against MS putting more effort into other countries, because they certainly should wherever they can, but they'd be silly to deemphasize the US. I agree they need to find ways to get some enthusiasm built up in the carriers and retailers, though.
    colinkiama likes this.
    09-01-2014 06:11 PM
  22. MyNL822's Avatar
    I see 520 in walmart its pretty big cuz of its low price. I think it was on smart talk, even had a banner for the phone there
    09-01-2014 06:35 PM
  23. joelinpa's Avatar
    Well a similar thing happened to me today here in Pennsylvania. I walked into a Verizon Wireless company store in a major shopping mall to see the HTC One for WP. I asked to see the phone and they answered that they didn't have any on display. They would ask someone else who might know if they had any WPs at all. After waiting several minutes for an answer (because obviously this particular salesperson knew nothing at all about WP!) I was appalled at the result of their inquiry. They replied that there were several new HTC One's in stock in the back room, but I couldn't actually see one for myself! They continued that these phones were only reserved for those who were actually purchasing the phone! They then recommended that I maybe find the Android version and take a look at that. I was so disgusted that I said no thanks and left the store immediately.

    Again, I could not believe how Verizon is treating the new HTC phone and WP in general. For such a major carrier to put such a minor emphasis on this new quality product is beyond comprehension to me. Microsoft really needs to see what they really can do about this!
    09-01-2014 08:19 PM
  24. maclancer's Avatar
    They would ask They then recommended that I maybe find the Android version and take a look at that. I was so disgusted that I said no thanks and left the store immediately.

    Again, I could not believe how Verizon is treating the new HTC phone and WP in general. For such a major carrier to put such a minor emphasis on this new quality product is beyond comprehension to me. Microsoft really needs to see what they really can do about this!
    That's why the market share is so low, they push the Android first than the WP. Microsoft should take a look at this issue in Verizon and AT&T.
    09-01-2014 09:41 PM
  25. Visa Declined's Avatar
    I've asked about Windows Phones in a couple of AT&T stores and one T-Mobile store. Not once did the sales clerk question my interests, or try to steer me away from buying one. If you stand in a carrier store saying nothing, or simply tell them you are looking for a phone, they will right off the bat tell you to check out the Galaxy S5. But it's only because so many people buy S5's that it's natural for them recommend it first.

    I don't believe that there's any secret agenda in carrier stores to keep people from buying Windows Phones. And I think the only reason why some stores don't have them on display or keep them in stock is because they simply don't sell well in some regions. If the interest was there, and the phones were popular, you can bet your last dollar that carrier store would have them prominently displayed and fully stocked.

    I had a young female teeny bopper sales person tell me that all of the Windows Phones in the store had great cameras, and that the phones were great if you wanted something different. I think that's about all we can really hope to get out of sales people, especially if the store is busy.
    09-01-2014 10:54 PM
36 12

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