1. One Brain Cell's Avatar
    I created a word.doc using Office for Mac 2004. Attached it to an e-mail and sent it to myself so I could open the document on my Lumia 620.

    When I try to open it, rather spectacularly the phone tells me that it cannot read the attachment! It's saved as a standard word.doc readable by all versions of Word from '97-present. How can my phone with Office for Windows phone not be able to read a word.doc?

    I tried this many times, even changing the file suffix to .rtf and the phone point blank refuses to accept it. Other word docs sent by PC's seem to open just fine on this phone, I find it shocking they've created this blind spot for someone using an oldish copy of Office on the Mac.

    Does anyone else have this problem?
    11-07-2013 04:26 PM
  2. Optiplex330's Avatar
    I have similar problem but with just one particular jpeg/jng files. Other photos are fine, just not that particular ones. Couldn't figure out the reason either.
    11-07-2013 04:44 PM
  3. rockstarzzz's Avatar
    Certain formats are not compatible with Office Mobile
    11-07-2013 04:47 PM
  4. spaulagain's Avatar
    Needs to be .docx file.

    .doc files are a very old format now. There are plugins in old version of Office (2003) to support saving as .docx

    While it would have been nice if the WP office app could open them, I understand MS not supporting it in efforts to push people to update to docx files. Also, it could be possible that the .docx files have a format that is critical to use on WP. So they may not have been able to make old doc files work.
    impratick and xandros9 like this.
    11-07-2013 05:14 PM
  5. Microsoftjunkie's Avatar
    Like Spaulagain said, that format is too old. I believe WP only supports office files from 2010 and newer.
    11-07-2013 05:55 PM
  6. One Brain Cell's Avatar
    I would contend that it isn't too old at all. People regularly send me .doc files and they open just fine on Windows phone. Many institutions still use versions of Office that are not recent enough to open .docx format. I work in a large hospital in the UK and 95% of the site is still using Office 2003, without the plugin to support saving as .docx

    My beef is that here I am creating a .doc file and it seems that just because it's one branch of .doc file (created in Office Mac 2004), it won't accept it. These things need to be plain, if Windows Phone is able to open .doc files (which it is), then that should apply to all products Microsoft produced that were capable of creating .doc files.

    Also, why would it not open an .rtf file? That is a common format that should open in virtually any word processor.

    This isn't good enough.
    11-08-2013 06:08 AM
  7. psiu_glen's Avatar
    Have you posted on the MS support site?

    Edit: where that is, not sure. Dunno what they call it today but should be findable I hope.
    11-08-2013 06:13 AM
  8. impratick's Avatar
    Wp8 having 2012 office!! So it supports .docx format!!
    11-08-2013 06:20 AM
  9. One Brain Cell's Avatar
    psiu_glen: No I haven't. This problem only popped up last night. It just got my goat that the problem occurs and the alert message tells me 'this file format is not readable on this phone'.

    If you look on Nokia's website it tells you all the document formats readable on Office for Windows phone; and that raggedy old .doc format is one of them. So any Microsoft program capable of producing a .doc file should be compatible. This is their claim, it needs to be true.
    11-08-2013 09:54 AM
  10. unstoppablekem's Avatar
    Needs to be .docx file.

    .doc files are a very old format now. There are plugins in old version of Office (2003) to support saving as .docx

    While it would have been nice if the WP office app could open them, I understand MS not supporting it in efforts to push people to update to docx files. Also, it could be possible that the .docx files have a format that is critical to use on WP. So they may not have been able to make old doc files work.
    Yeah, I know it stinks, as even pages for IOS offers it. Sigh.
    11-08-2013 10:27 AM
  11. neo158's Avatar
    My guess is that there's something wrong with the .doc format in Office Mac 2004, my solution would be to upgrade to a later version. I have the same issue with my CV which is a .docx file, I can view it on my phone but not edit it.
    11-08-2013 05:14 PM
  12. eric12341's Avatar
    WP does support opening of word 97-2003 files, they just cannot be edited. Maybe that specific file is corrupted somehow.
    11-08-2013 05:54 PM
  13. rdubmu's Avatar
    WP does support opening of word 97-2003 files, they just cannot be edited. Maybe that specific file is corrupted somehow.
    WP can open and edit versions of documents created in office 07 or greater or in Docx format. Office 07 is about 6 years old btw.

    Sent from my LG-D801 using WPCentral Forums mobile app
    11-08-2013 06:06 PM
  14. tgp's Avatar
    WP does support opening of word 97-2003 files, they just cannot be edited. Maybe that specific file is corrupted somehow.
    Yes, this is what I've discovered. .doc & .xls are read only.
    11-08-2013 06:44 PM
  15. neo158's Avatar
    How are you getting the documents onto the phone?
    11-08-2013 09:02 PM
  16. rdubmu's Avatar
    How are you getting the documents onto the phone?
    You can use skydive boxfiles (dropbox) or email

    Sent from my LG-D801 using WPCentral Forums mobile app
    Laura Knotek likes this.
    11-08-2013 10:28 PM
  17. neo158's Avatar
    You can use skydive boxfiles (dropbox) or email

    Sent from my LG-D801 using WPCentral Forums mobile app
    Or drag and drop from a PC or Mac ;-)
    11-09-2013 03:49 AM
  18. tgp's Avatar
    Yeah, I know it stinks, as even pages for IOS offers it. Sigh.
    So does Quickoffice on Android. (Quickoffice was recently bought by Google and is now integrated into Android).
    11-09-2013 07:08 AM
  19. aclink's Avatar
    you will need to install a mobile word document viewer to read your word document in the phone. there are many apps that can help you open a word document. hope it is helpful to your situation.
    11-12-2013 09:18 PM
  20. spaulagain's Avatar
    you will need to install a mobile word document viewer to read your word document in the phone. there are many apps that can help you open a word document. hope it is helpful to your situation.
    How will that help? This sounds like an issue with the file, not the OS or Office software on WP. If he needs to download a third party app to view a word document on Windows Phone, then there is something wrong with the file.
    11-28-2013 06:46 PM
  21. JustJerz Beatz's Avatar
    yeah docx is the answer. i have the 620 as well. except my problem was that i couldn't edit the files, but i also got messages saying that the file couldn,t be open so here i am. all i did was go to this website (Zamzar - convert document, eBook, image, audio and video - free online file conversion) and convert the file. it sent me an email of the download link, and i was able to download it straight to my phone. hope this helps.
    12-09-2013 10:04 AM
  22. Cryio's Avatar
    Either use Office 2010 or 2013 (they're really great) or use that plugin. I didn't even expect Office on WP to support the old .doc format
    12-09-2013 10:13 AM

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