1. BGrewer's Avatar
    After performing a system update on my Surface RT (first gen.) I found that I was unable to open Powerpoint, even though Word and Excel still work. I have shut down and restarted the system several times and Powerpoint still won't open, and I get the following error message: screenshot-78-.jpg
    It then brings up the following message when trying to reopen Powerpoint: screenshot-79-.jpg
    The device then tries to reinstall Powerpoint, it can't for some reason, so brings up this message: screenshot-81-.jpg

    If anyone knows how I can get office can you please get back to me!
    02-11-2015 12:06 PM
  2. livekyle's Avatar
    Hey,

    I'm having the exact same problem on my Surface 2. And for my mother's S2 it's the same...
    I don't have a fix or anything but I wanted to let you know that you're not alone and help spread the word.

    MS needs to fix this ASAP!!! I need Powerpoint on friday...
    BGrewer likes this.
    02-11-2015 01:07 PM
  3. Luben's Avatar
    Hey, I also have the same Problem... tried to reset my surface to faculty settings but didn't change a thing...
    BGrewer likes this.
    02-11-2015 05:01 PM
  4. BGrewer's Avatar
    Well its good to know that i'm not the only one experiencing problems, I'm going to get in touch with Microsoft tomorrow and try to sort it out :)
    livekyle likes this.
    02-11-2015 05:25 PM
  5. livekyle's Avatar
    Hey, I also have the same Problem... tried to reset my surface to faculty settings but didn't change a thing...
    Hey,

    by "reset my surface to faculty settings", do you mean you wiped the whole thing clean so it was just like when you first bought it? Because if you do, it's quite devastating news that not even this can fix it...
    02-11-2015 05:31 PM
  6. BGrewer's Avatar
    I need it too for Uni :( At least Word isn't broken, yet...
    02-11-2015 05:34 PM
  7. carolynejulie's Avatar
    glad I'm not the only one having this problem. please keep us posted on any updates!
    02-11-2015 06:08 PM
  8. BGrewer's Avatar
    I did a 'refresh' (system restore) and powerpoint worked fine, it must be a new update which has rendered powerpoint useless :/ hope this gets fixed soon!
    02-11-2015 07:20 PM
  9. BGrewer's Avatar
    Don't you worry, I'm getting in touch will Microsoft first thing tomorrow!
    02-11-2015 07:21 PM
  10. John Steffes's Avatar
    KB2920732, This update is currently unavailable. It is being revised to address an issue that is under investigation. The update will be restored when the issue is resolved.

    They know they broke PowerPoint (hope they know they broke it on all Office RT systems), however, why do they not allow uninstall of Office RT patches?

    Guess that proves they do not test their patches...
    02-11-2015 09:36 PM
  11. Luben's Avatar
    Yes but I also ran the updates again since I didn't expect the update to mess this up. So rolling them back or not installing the latest ones should solve the problem.
    02-12-2015 04:23 AM
  12. John Steffes's Avatar
    OK, Microsoft...

    So I recommend you wait for them to fix what they broke...

    But did a search for PPINTL.DLL.* found older versions in the C:\Windows\Installer\$PatchCache$\Managed...

    Now I found two versions: 15.0.4569 and 15.0.4505.

    They have a name like PPINTL.DLL.1033, renamed the existing file under C:\Program Files\Microsoft Office\Office15\1033 from PPINTL.DLL to PPINTL.DLL.NEW. Copied the latest version (in my case 15.0.4569) from the installer cache..

    PowerPoint starts and works...

    FYI When Microsoft does fix this, I would rename the file copied, and rename the old one back before applying Microsoft's Fix
    02-12-2015 12:17 PM
  13. BGrewer's Avatar
    Well it's Saturday, and there isn't any update out :/ so PowerPoint is still broken
    02-14-2015 09:25 AM
  14. Orang Gholikhani's Avatar
    I have the same issu! did you receive any response or fix ?
    02-17-2015 02:46 AM
  15. livekyle's Avatar
    The update is available now!
    http://support.microsoft.com/kb/2956149?wa=wsignin1.0

    I can't test if it really fixes the problem though because I did a system reset earlier to fix PP so mine isn't broken anymore...
    BGrewer likes this.
    02-17-2015 04:06 AM
  16. BGrewer's Avatar
    They just said that they were working on it, and that was this time last week :(
    02-17-2015 02:46 PM
  17. BGrewer's Avatar
    I've just looked on settings and the updates there, thanks for letting us know livekyle!!!
    02-17-2015 02:49 PM
  18. BGrewer's Avatar
    Ahh, good to have you back PowerPoint :)
    screenshot-1-.png
    02-17-2015 02:52 PM
  19. LJuliet7's Avatar
    It took a week, but I'm so happy to have PP back! Now time to take on these midterm presentations!
    BGrewer likes this.
    02-18-2015 11:11 AM
  20. stephencarine's Avatar
    hi I have excet same problem can anyone give me a suggestion
    02-25-2015 12:50 AM
  21. BGrewer's Avatar
    there was an update last week... did you get it?
    02-27-2015 01:12 PM

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