2015-09-23 01:31:05
Current Status: Engineers have validated the solution will mitigate user impact and will be initiating the fix deployment process. User Experience: Affected users who have upgraded to Office 2016 are unable to install Skype for Business 2016. The Skype for Business 2016 installation URL located on the Office 365 homepage is not routing affected users to the newest version of Skype for Business. As a result, some users may receive the error message: "We have detected that you have a newer version of Office installed on your device. If you want to install an older version of Office, please remove these newer products and try again." As a workaround, the affected users can download the Skype for Business 2016 client at "https://community.office365.com/en-us/w/lync/skype-for-business-is-removed-when-you-upgrade-to-office-2016" Customer Impact: Impact is isolated to customers who have purchased an Office 365 business Premium subscription and have upgraded to Office 2016. Analysis indicates that the scope of customers experiencing impact appears to be very limited with only a few customers reporting the issue. Incident Start Time: Tuesday, September 22, 2015, at 7:30 AM UTC Preliminary Root Cause: Skype for Business installation links were not properly configured to match with the latest version of the application: Skype for Business 2016. Next Update by: Wednesday, September 23, 2015, at 4:00 PM UTC
Current Status: Engineers have validated the solution will mitigate user impact and will be initiating the fix deployment process. User Experience: Affected users who have upgraded to Office 2016 are unable to install Skype for Business 2016. The Skype for Business 2016 installation URL located on the Office 365 homepage is not routing affected users to the newest version of Skype for Business. As a result, some users may receive the error message: "We have detected that you have a newer version of Office installed on your device. If you want to install an older version of Office, please remove these newer products and try again." As a workaround, the affected users can download the Skype for Business 2016 client at "https://community.office365.com/en-us/w/lync/skype-for-business-is-removed-when-you-upgrade-to-office-2016" Customer Impact: Impact is isolated to customers who have purchased an Office 365 business Premium subscription and have upgraded to Office 2016. Analysis indicates that the scope of customers experiencing impact appears to be very limited with only a few customers reporting the issue. Incident Start Time: Tuesday, September 22, 2015, at 7:30 AM UTC Preliminary Root Cause: Skype for Business installation links were not properly configured to match with the latest version of the application: Skype for Business 2016. Next Update by: Wednesday, September 23, 2015, at 4:00 PM UTC visa informationom det h?r problemet.
/Daniel