1. garak0410's Avatar
    We have the Office 365 Enterprise E1 so we get Exchange Online and Skype For Business. We buy the office Suite individually.

    I upgraded my PC with Office 2016 Professional today and the older Skype for Business (via our Office 365 portal) is the old version and will not install with Office 2016 installed.

    Microsoft Office team just stated this: "We are actively working on this and will circle back soon. Stay tuned."

    If anyone finds a workaround until then, let me know...
    09-22-2015 12:46 PM
  2. garak0410's Avatar
    Skype for Business 2016 Service Degraded

    Current Status: Engineers are developing a solution to ensure that the affected Skype for Business installation URLs route affected users to the newest version of the Skype for Business client. Once development phase completes, engineers will perform tests to ensure the fix is a valid solution and deploy it throughout the affected environment.

    User Experience: Affected users who have upgraded to Office 2016 are unable to install Skype for Business 2016. The Skype for Business 2016 installation URL located on the Office 365 homepage is not routing affected users to the newest version of Skype for Business. As a result, some users may receive the error message: “We have detected that you have a newer version of Office installed on your device. If you want to install an older version of Office, please remove these newer products and try again.”

    Customer Impact: Impact is isolated to customers who have purchased the Office 365 business Premium subscription. Analysis indicates that the scope of customers experiencing impact appears to be very limited with only a few customers reporting the issue.

    Incident Start Time: Tuesday, September 22, 2015, at 7:30 AM UTC

    Next Update by: Tuesday, September 22, 2015, at 7:00 PM UTC
    09-22-2015 01:41 PM
  3. garak0410's Avatar
    Here are the direct links for now:

    32-bit, English: https://c2rsetup.officeapps.live.com...ssEntryRetail&...

    64-bit, English: https://c2rsetup.officeapps.live.com...ssEntryRetail&...
    09-22-2015 02:53 PM
  4. sraina's Avatar
    Hi these links don't work - get a message which says 'service unavailable - We are currently experiencing technical difficulties' - Any other help? I have office 2016 installed but no Skype for business
    09-22-2015 11:22 PM
  5. wildanielen's Avatar
    2015-09-23 01:31:05

    Current Status: Engineers have validated the solution will mitigate user impact and will be initiating the fix deployment process. User Experience: Affected users who have upgraded to Office 2016 are unable to install Skype for Business 2016. The Skype for Business 2016 installation URL located on the Office 365 homepage is not routing affected users to the newest version of Skype for Business. As a result, some users may receive the error message: "We have detected that you have a newer version of Office installed on your device. If you want to install an older version of Office, please remove these newer products and try again." As a workaround, the affected users can download the Skype for Business 2016 client at "https://community.office365.com/en-us/w/lync/skype-for-business-is-removed-when-you-upgrade-to-office-2016" Customer Impact: Impact is isolated to customers who have purchased an Office 365 business Premium subscription and have upgraded to Office 2016. Analysis indicates that the scope of customers experiencing impact appears to be very limited with only a few customers reporting the issue. Incident Start Time: Tuesday, September 22, 2015, at 7:30 AM UTC Preliminary Root Cause: Skype for Business installation links were not properly configured to match with the latest version of the application: Skype for Business 2016. Next Update by: Wednesday, September 23, 2015, at 4:00 PM UTC
    Current Status: Engineers have validated the solution will mitigate user impact and will be initiating the fix deployment process. User Experience: Affected users who have upgraded to Office 2016 are unable to install Skype for Business 2016. The Skype for Business 2016 installation URL located on the Office 365 homepage is not routing affected users to the newest version of Skype for Business. As a result, some users may receive the error message: "We have detected that you have a newer version of Office installed on your device. If you want to install an older version of Office, please remove these newer products and try again." As a workaround, the affected users can download the Skype for Business 2016 client at "https://community.office365.com/en-us/w/lync/skype-for-business-is-removed-when-you-upgrade-to-office-2016" Customer Impact: Impact is isolated to customers who have purchased an Office 365 business Premium subscription and have upgraded to Office 2016. Analysis indicates that the scope of customers experiencing impact appears to be very limited with only a few customers reporting the issue. Incident Start Time: Tuesday, September 22, 2015, at 7:30 AM UTC Preliminary Root Cause: Skype for Business installation links were not properly configured to match with the latest version of the application: Skype for Business 2016. Next Update by: Wednesday, September 23, 2015, at 4:00 PM UTC visa informationom det hr problemet.

    /Daniel
    minus365 likes this.
    09-23-2015 01:29 AM
  6. sraina's Avatar
    thank you very much.
    09-23-2015 08:26 AM
  7. climbcrux's Avatar
    Thanks for this information. It was really helpful to get skype working. Do you know if they are having similar issues with OneDrive for Business?
    09-24-2015 08:51 AM

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