1. skstrials's Avatar
    When I try to open outlook 2016 on my computer it will just get stuck on the processing box.

    I have deleted the entire office suite then reinstalled it but the problem persists. Any idea how to fix it?

    I would rather not reinstall the entire windows on if possible.

    I am running a office 365 subscription. Other Office programs are working information and opening fine without any issues.
    10-14-2015 10:37 PM
  2. Cloudlark's Avatar
    Hi, I was wondering (hoping) that you may have found a solution to this as I'm also experiencing this issue on my windows 8 laptop which is affecting my work as I have to keep switching between different mail accounts on the online version of outlook.

    Please get back to me if you've figured out how to fix this.

    Thank you.
    12-14-2015 03:20 AM
  3. Cloudlark's Avatar
    Just found the following instructions on how to fix this and it worked for me:

    1. Navigate to C:\Users\<insert_user_name>\AppData\Local\Microsoft\Outlook
    2. Delete the Outlook Data files (.nst and .ost extensions)
    Restart Outlook. These files will be recreated upon account setup

    Source: Unable to link the source as I need to have made at least 10 posts but the genius's name who found this solution is Bowden Kelly.
    12-14-2015 03:47 AM
  4. Russ Shoemaker's Avatar
    I solved mine by opening outlook in safe mode
    02-29-2016 06:19 AM

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