05-11-2014 10:54 PM
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  1. surfacedude's Avatar
    how does this happen? how does a product get to release after such a public and embarrassing initial release (surface rt, which i own and love despite it's problems) and still have such a basic problem? why didn't someone find the best sounding tablets out there and say surface needs to sound as good or better? breaking into a market as tough as tablets is hard enough without dropping the ball on basic things like sound.

    add to that that several folks here are reporting excessive play in the volume rocker. something as small as buttons is huge. you hit them several times a day everyday. buttons needs to feel right to give the product a high quality feel. poor buttons can make the whole thing feel cheap. and if you're not going to get the buttons perfect, then i'd rather have stiff buttons than loose ones.

    the volume rocker on my old rt was great and i don't recall reading rocker issues w/ the rt.
    Gergolos likes this.
    10-23-2013 10:54 PM
  2. TheCodifier's Avatar
    It seams Microsoft Support is telling people that it is not a software issue and recommends an exchange.

    Surface 2 Speaker/Sound Problems - Microsoft Community
    10-25-2013 09:39 AM
  3. pbankey's Avatar
    I am still convinced that they are wrong and that it is a driver issue. All too often hardware issue requiring servicing get thrown around as solutions when it's really not the case.
    10-25-2013 03:47 PM
  4. cygnus11's Avatar
    The latest post in the thread I created on the community site says that they exchanged the device and the speakers on the new unit sound exactly the same. This is not a hardware problem. The crackling, which is really a separate issue for the speaker loudness/hollowness issue, only occurs in some very specific apps. This is most likely a driver bug.

    I think the speaker loudness issue will eventually get fixed with a firmware update. I'm not too worried about this anymore.
    10-25-2013 03:53 PM
  5. TheCodifier's Avatar
    One guy exchanged his device and the new one have exactly the same sound issues.

    I think that, indeed, Microsoft Support doesn't know any better than suggest an exchange...
    10-25-2013 03:54 PM
  6. HeyCori's Avatar
    One guy even reported sound problems while using bluetooth speakers. It has to be some sort of software issue.

    I was using my headphones with Xbox Music and the sound was amazing. One song came in so clear that I actually took my headphones off because I thought something was broke.
    cygnus11 likes this.
    10-25-2013 04:06 PM
  7. cygnus11's Avatar
    One guy even reported sound problems while using bluetooth speakers. It has to be some sort of software issue.

    I was using my headphones with Xbox Music and the sound was amazing. One song came in so clear that I actually took my headphones off because I thought something was broke.
    I had a similar experience with Xbox Music. The sound on the Surface 2 with high quality headphones is really incredible (with the exception of what I believe to be some IE11 flash/streaming video bugs).
    HeyCori likes this.
    10-25-2013 04:22 PM
  8. segana's Avatar
    I'm that guy!!!! Lol

    Yeah, speakers are the same on the exchanged unit and as I mentioned, all my testing points to software now rather than hardware.

    As annoying as the issue is, it doesn't take away from how good the Surface 2 is for me, so I'm happy now to sit and wait for an update from Microsoft for this.
    HeyCori, Gergolos and GSOgymrat like this.
    10-25-2013 05:35 PM
  9. photobriangray's Avatar
    Something to check, I went into the advanced settings in the control panel for audio devices and disabled the Enhancements under the properties for the tetra speakers. That seems to have cured some of the tinny sound and crackling. I then checked the what was selected under configure and noticed the built in speakers are not set up as full range speakers. Set as full range and audio appears to be best it can be, though not loud. Should do until we get the update.
    sinic999 likes this.
    10-26-2013 05:16 PM
  10. christenmartin's Avatar
    Speakers are definitely quiet. That is not what you want in a speaker. I'll bet a fix is coming, if not, eh. The quality is good on mine but the volume seems a little light.
    10-27-2013 09:52 AM
  11. kcaneiro's Avatar
    Based on the Microsoft thread that was posted, I exchanged my unit on Friday am at the local Microsoft store. The technician was able to hear that the unit was very tinny and they gave me a new unit. I went home - loaded everything - went to XBOX music - and the same problem again. I also turned off the enhancements from the speaker - which I thought might be causing them to work as some kind of synthetic surround sound (based on Microsoft claiming that the surface 2 has Dolby enhancements). This made it slightly better.

    I'm not sure what a full range speaker setting is - I set mine for left/right.

    I can really tell the difference back to back with the Surface RT. I'm thinking it might just be software at this point. I have the warranty and the extended warranty - and my local Microsoft store has always been helpful (shout out to the Freehold Microsoft store)... So I'm not super worried at this point.

    K
    10-27-2013 11:04 AM
  12. berty6294's Avatar
    So my Surface started making popping noise today randomly (but just about every minute). Nothing playing at all, just the popping...
    10-27-2013 08:58 PM
  13. berty6294's Avatar
    Eh actually my speakers stopped working altogether and just made popping noises every time it was supposed to play a sound. A simple system restart fixed it for now.
    10-27-2013 09:12 PM
  14. HeyCori's Avatar
    Like other people I also turned off the enhanced audio option. That didn't completely fix the problem but the actual sound quality seems so much better. Music sounds a lot closer to actual music and not a tin can radio station.
    10-28-2013 12:23 PM
  15. EBynum's Avatar
    Since the speakers are not sounding too good, I decided to use headphones last night for my usual hour of streaming video. Unfortunately, my experience with headphones was a mixed bag.

    The good: Xbox music sounded fantastic. Also, streaming YouTube from the website via the metro IE browser was flawless. The bad: Streaming video from Amazon Instant Video using both the metro and desktop IE browsers was absolutely terrible. Every video I tried to stream crackled like crazy. It was practically unbearable.

    Can anyone else verify that streaming through Amazon Instant Video is producing really bad sound (with breakups and crackles)? Hopefully this is just a driver fix. My Surface RT never gave me a problem with Amazon Instant Video.
    I'm having the same problem when streaming through Amazon Instant Video. The sound crackles like crazy, like you said. Tried a few different videos in both versions of IE and they all crackled. Never had this problem with my Surface RT. No crackling when I play videos from Xbox Video, or anything else. It just seems to be with Amazon Instant Video. I hope this can be fixed with an update. And I wish Amazon would hurry up and make an Amazon Instant Video app for Windows.
    11-10-2013 03:46 AM
  16. MDak280's Avatar
    Hmm this isn't good. I really hope that this is just a software issue because I plan on getting the Surface 2 and I really want good speakers. My Toshiba laptop has harmon/kardon speakers and they sound amazing!

    If it's a hardware issue... Hopefully by the time I pick mine up, the current batch will have the problem fixed.
    11-10-2013 11:58 AM
  17. cygnus11's Avatar
    I'm having the same problem when streaming through Amazon Instant Video. The sound crackles like crazy, like you said. Tried a few different videos in both versions of IE and they all crackled. Never had this problem with my Surface RT. No crackling when I play videos from Xbox Video, or anything else. It just seems to be with Amazon Instant Video. I hope this can be fixed with an update. And I wish Amazon would hurry up and make an Amazon Instant Video app for Windows.
    Thanks for verifying this issue. I ended up re-signing up to Netflix just because of this problem. I've been streaming video through Netflix for the last couple weeks and there is absolutely no problems with the sound.

    I still believe this is a driver issue. Amazon's flash website must be doing something different that is wreaking havoc with the current sound drivers.
    11-10-2013 12:21 PM
  18. runamuck83's Avatar
    Hi all --

    I've noticed that all the sudden the volume on my Surface 2 has significantly reduced. When I first purchased the unit, I was happy to hear how much louder and crisper the sound from the Surface 2 was. Then, just a few days ago I installed an update from MS and now the volume is even lower than what my original Surface RT produced, and we all know those weren't the greatest speakers!

    So, what is going on? Did MS push a faulty update? Hopefully it isn't just me!
    11-10-2013 07:38 PM
  19. VV Cephei's Avatar
    I'm not sure if this will fix it, but did you try to disable the automatic volume adjustments?

    • From the start screen, type "Adjust System Volume" and load
    • Under "Applications, tap the computer icon [should be for "System Sounds"]
    • Click on the "Communications" tab
    • Check the "Do nothing" radio button
    • Press OK
    Last edited by VV Cephei; 11-11-2013 at 01:03 AM.
    11-10-2013 11:57 PM
  20. EBynum's Avatar
    Thanks for verifying this issue. I ended up re-signing up to Netflix just because of this problem. I've been streaming video through Netflix for the last couple weeks and there is absolutely no problems with the sound.

    I still believe this is a driver issue. Amazon's flash website must be doing something different that is wreaking havoc with the current sound drivers.
    I recently got a Dell Venue 8 Pro tablet which runs full Windows and has an Intel processor. Out of curiosity, I tried streaming Amazon Instant Video on it and I got the same crackling sound as on my Surface 2. Again tried both versions of I.E., and since the Dell runs full Windows, I even made sure Silverlight was installed, in case the problem had something to do with the Flash player. Made no difference. The sound still crackled. Interesting that the crackling sound on Amazon Instant Video is happening on two different devices. So it seems it's not a Surface 2 hardware problem. Perhaps there's something wrong with one of the latest Windows 8.1 updates and how it works with Amazon, or perhaps there could be something wrong on Amazon's end. I should mention that everything else sounds fine on my Dell tablet. Like with my Surface 2, I only get the crackling with Amazon Instant Video. However, when I stream Amazon Instant Video on my desktop PC (Dell running Windows 8.1), the sound is fine. No crackling. Next I'll have to try on my Surface RT. Streaming videos from Amazon worked perfectly before, but I haven't streamed anything from Amazon on my RT after updating to 8.1. It will be interesting to see if the latest updates on my RT cause the same crackling sound.
    11-11-2013 02:14 AM
  21. cygnus11's Avatar
    It is really interesting that the Amazon video streaming is causing problems on other non-Surface tablets. Do these tablets share the same sound drivers? I know the audio chipsets are probably different, but maybe they both use a generic driver.

    I think that the sound issues that I originally posted about (in this thread and in the thread on the official MS forums here: Surface 2 Speaker/Sound Problems - Microsoft Community) consisted of primarily two things:

    1. The overall sound of the Surface 2 speakers is too quiet and hollow (compared with Surface RT).
    2. Crackling/popping sounds while streaming Amazon Instant Video through metro and desktop IE browsers.

    I think many people have posted to that thread and muddied the original issues. I probably should have created two separate threads on the official forum, each very specific. Maybe I will go do that now.
    11-11-2013 11:51 AM
  22. runamuck83's Avatar
    Thank you for the suggestion - but that doesn't seem to have made a difference. :-(
    11-11-2013 08:07 PM
  23. TheCodifier's Avatar
    In my case, the volume has been low right from launch.

    We have a thread here about this: http://forums.windowscentral.com/mic...-speakers.html
    Also, there is a thread on the Microsoft Answers site: Surface 2 Speaker Sound Problems - Microsoft Community
    11-11-2013 09:50 PM
  24. MDak280's Avatar
    Microsoft has released an update for the Surface 2 today and I believe one of the improvements had to do with audio. Can anyone notice a difference?
    11-12-2013 09:58 PM
  25. berty6294's Avatar
    Microsoft has released an update for the Surface 2 today and I believe one of the improvements had to do with audio. Can anyone notice a difference?
    No difference whatsoever.
    11-12-2013 09:59 PM
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