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05-11-2014 10:54 PM
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  1. cygnus11's Avatar
    I just got my Surface 2 and I am noticing that the sound out of the speakers is incredibly quiet compared to the Surface RT. They also lack any bass. They sound very "tinny".

    Is anyone else noticing this?
    10-22-2013 03:57 PM
  2. Daniel Curry's Avatar
    Tinny? Yes. Quiet? No.
    10-22-2013 03:59 PM
  3. cygnus11's Avatar
    I guess mine seem pretty quiet compared to the RT. I had my RT volume set at about 30 and the sound was decently loud. I need to set the Surface 2 volume to about 66 to match the same perceived loudness. At least that is what I am experiencing.
    10-22-2013 04:03 PM
  4. TechyMexican's Avatar
    My speakers do sounds quiet, and they seem to cut out and crackle. :[ I drove to the Microsoft Store for 30 minutes I may go back later into he week
    10-22-2013 04:35 PM
  5. Drbeckman's Avatar
    I just got my Surface 2 and I am noticing that the sound out of the speakers is incredibly quiet compared to the Surface RT. They also lack any bass. They sound very "tinny".

    Is anyone else noticing this?
    I have the same problem. I created a topic about that two days ago.
    Hope it will be fixed with an update.
    10-22-2013 04:41 PM
  6. cygnus11's Avatar
    I actually purchased two Surface 2's today - one for me and one for my son. He just got home from school and opened his up and I was somewhat relieved to hear that his speakers sound exactly like mine. I gave my old Surface RT to my daughter and I was just comparing the speakers. It is crazy how much better sounding the RT's speakers are compared to the Surface 2's. I really hope they fix this soon - the sound quality is a huge step backwards.
    10-22-2013 05:14 PM
  7. pbankey's Avatar
    Mine are like this too. Positive it's just a software thing.. hopefully fixed soon.
    10-22-2013 05:49 PM
  8. berty6294's Avatar
    Same experience here.
    10-22-2013 06:08 PM
  9. GSOgymrat's Avatar
    Yep, playing the same song at the same volume on the RT and 2 and the RT has more bass and is louder.
    10-22-2013 10:54 PM
  10. onysi's Avatar
    My speakers do sounds quiet, and they seem to cut out and crackle. :[ I drove to the Microsoft Store for 30 minutes I may go back later into he week
    I tthought was alone. I guess the cracking sound is there. Anyone else hearing cracks while on loud? Pls let me know so I can exchange this.
    10-22-2013 10:58 PM
  11. HeyCori's Avatar
    Also noticed that my sound is a bit tinny. I also can't seem to find the option to adjust the bass under the control panel.
    10-22-2013 11:13 PM
  12. luv2skipow's Avatar
    Oh gawd noooooooooo....
    Why can't they get this correct right out of the gate????
    10-22-2013 11:26 PM
  13. Dos101's Avatar
    I can verify this as well. Will probably be improved through an update next month.
    10-23-2013 12:41 AM
  14. berty6294's Avatar
    I had my speakers play all last night (Netflix) to see if maybe breaking them in will help out and it did a little, they sound a little better, but I really do think a software update is required.
    10-23-2013 08:50 AM
  15. cygnus11's Avatar
    Since the speakers are not sounding too good, I decided to use headphones last night for my usual hour of streaming video. Unfortunately, my experience with headphones was a mixed bag.

    The good: Xbox music sounded fantastic. Also, streaming YouTube from the website via the metro IE browser was flawless. The bad: Streaming video from Amazon Instant Video using both the metro and desktop IE browsers was absolutely terrible. Every video I tried to stream crackled like crazy. It was practically unbearable.

    Can anyone else verify that streaming through Amazon Instant Video is producing really bad sound (with breakups and crackles)? Hopefully this is just a driver fix. My Surface RT never gave me a problem with Amazon Instant Video.
    10-23-2013 10:41 AM
  16. podsnap's Avatar
    This is so depressing, the speakers were something they boasted about at the launch event.

    How sure can we be it's just a software problem?
    Last edited by podsnap; 10-23-2013 at 06:54 PM.
    10-23-2013 12:32 PM
  17. cygnus11's Avatar
    This is so depressing, the speakers where something they boasted about at the launch event.

    How sure can we be it's just a software problem?
    You're right. I remember now that they specifically pointed out the speaker quality at the launch event. Thinking back to that, it is even crazier that the speakers are causing problems now.

    It is either a software issue, or I was unlucky enough to get two bad Surface 2's (mine and my son's).
    10-23-2013 12:56 PM
  18. Aenil's Avatar
    Hi all, i'm a new italian owner of this fantastic tablet (sorry for my eng.), for the speakers problem someone has posted in an official Microsoft site/community?
    10-23-2013 01:01 PM
  19. cygnus11's Avatar
    I just posted a question over on the Microsoft Community website. I'm not sure if there is a better place to post it. Here is a link:

    Surface 2 Speaker/Sound Problems - Microsoft Community
    Dos101, Aenil and GSOgymrat like this.
    10-23-2013 01:23 PM
  20. Onager1286's Avatar
    I've noticed the opposite. My Surface RT had horribly soft and distorted speakers. The Surface 2 has much clearer and louder ones.
    toddpart likes this.
    10-23-2013 01:40 PM
  21. sinic999's Avatar
    I am also experiencing the same thing. Cracking sound when watching videos only. However the speaker loudness seem soft in my opinion...
    10-23-2013 02:21 PM
  22. HeyCori's Avatar
    I also sent MS a message on Twitter.
    BIGPADDY, cygnus11 and GSOgymrat like this.
    10-23-2013 04:29 PM
  23. GSOgymrat's Avatar
    I just posted a question over on the Microsoft Community website. I'm not sure if there is a better place to post it. Here is a link:

    Surface 2 Speaker/Sound Problems - Microsoft Community
    I clicked "Me too."
    10-23-2013 07:18 PM
  24. TheCodifier's Avatar
    The audio quality from the speakers is far from great.
    10-23-2013 08:42 PM
  25. johnbash612's Avatar
    I asked about the speakers during the AMA, it is one of my biggest concerns because as many RT owners know, the speakers were not that good. I remember when the rt released I had similar issues, since then they have gotten much better, both in clarity and loudness. I was told in the AMA that the speakers were upgraded in the 2 so I am fairly confident that a software update will fix it. Hopefully Novembers patch Tuesday will improve it.
    10-23-2013 10:27 PM
63 123

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